Upgrade offer refund request
If your offer to upgrade was accepted but not honored due to a flight interruption, complete this form to request a refund. This is the only reason that a refund request will be considered.
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Important
Our existing Basic fare has been replaced by our new UltraBasic fare. Guests who booked a Basic fare on or before June 3, 2024 will still be able to bring a carry-on bag.
If your offer to upgrade was accepted but not honored due to a flight interruption, complete this form to request a refund. This is the only reason that a refund request will be considered.
*Required fields