TripAdvisor Traveler Rating

The whole trip was a disaster as soon as we arrived , ac broke , restaurants were short staffed and long waiting

It was exceptionally well. The food was good however when other persons flush the toilet you were hearing from your bedroom and getting a smell.

So first off, I would like to say I took my mother here for a Mother’s Day weekend getaway. We travel often and have been to a couple of resorts in different countries. We knew this would be a different experience. But the experience we had was quite a bit different than what we were expecting and what we used to. The initial room was on the ground floor, not properly cleaned, stocked, and the bathroom had an ant problem. We change rooms to another room on this floor due to this, and it was the same ant issue. One of the managers there excellent person, Karine, Saw that my mother was in distress about our situation and upgraded us to a better room located on the fifth floor tower. This room was a lot better and we were very grateful but to our surprise we were met with more issues as we struggled to get meals that we can ingest. I am pescatarian, but my mother eats meat, and even those options were difficult to swallow. The buffet is the smallest I’ve ever seen. It’s more like a continental breakfast with some options of local foods. Unless you have an upgraded room breakfast is skippable. The coffee on the resort is terrible!! Lord, e love our coffee and this was just nasty. The only notable restaurant is the hibachi one Himitsu and this is the only one that you actually need a reservation for but the catch is.. The restaurant isn’t closed randomly. It’s difficult to access the website let alone make a reservation. Hortence is the only reason we were able to dine here. And we’re grateful that we did because this was the only meal that we enjoyed on the resort. We mostly come for the food so this was highly disappointing. The drinks owe the drinks well without food. It was hard to really enjoy drinks, but when we did have a full stomach, these drinks were less than bottom shelf and we were unable to actually drink and enjoy our liquor. The top shelf bar is only open until 11 PM daily and there are not many options as the night goes on. Besides the casino which we aren’t really into. The entertainment was enjoyable, but it was only 1 night. Not much else. The show Candy Man put on with his coworkers was a for sure highlight! Hopefully if you go.. you will be able to see the excitement. But make sure you catch it!!!!

This hotel have a lots of updating to do...this hotel portraits nothing that it said on web and look like nothing like in pictures...

Beautiful island, Wonderful Beaches, Great people, Good customer service for what was in their control...poor accommodations!