TripAdvisor Traveler Rating

Uhhhhhhhh. Ok so property was gorgeous. Pool/water park area gorgeous. Bed was comfy bathroom with only a non locking barn style for was awful. Service at the falls pool bar was good and the bar inside (by the sushi place) was good. Front desk Service awful and completely, breakfast ats Service awful, bar by the breakfast area so bar after FOUR DAYS of trying never able to get a drink or even be acknowledged. Staff Service to get a valet cart to leave was awful. I mean RUDE AND AWFUL!!!!!!! High Velocity restaurant food was awful, Service was even worse. Spoke to the lady who appeared to be the manager that we didn't get silverware, all of our food, food we did get was cold and ok at the best. Didn't get drinks. When we were leaving waiter finally brought us drinks in plastic to go cups. And manager was like ok sorry and just shrugged. Biggest problem was overall service. Spent around 2000 at this place a was literally shocked at the service. Now they'll reply to this on how I should contact them to address concerns but will not resolve anything. SERVICE was sooooo awful. I can't even find words for how bad it was. If it was one thing or another I would just say whatever but they were so rude. Sent to a room in the beginning that didn't exist and lost friends luggage as well. Just shocking. Kids did have fun at the pool and No chance I would let them see how bad the service messed up or weekend. So to sum it up I would not stay here. I seen the reviews and saw this place and was thinking " these people are crazy" NOPE THEY WERE RIGHT!!!!! ALSO FORGOT WE REQUESTED ROOM SERVICE DIDNT GET IT ONCE!

Celebrated my Father in Law's 80th birthday in Orlando over Christmas. Can't say enough good things about this hotel. The rooms were "okay" - definitely need updating. But we didn't spend much time in the rooms so really didn't matter. The hotel is lovely, the heated pool amazing, and the waterslides so much fun! There's a very convenient and free shuttle to Disney which made life so easy. The staff were extremely friendly and accommodating and we can't wait to go back again.

I did not stay at this resort, but attended a three day convention here. This is a large hotel with, what appeared most people attending conventions. I wouldn’t consider it a family place since it appears to be geared towards large conventions and conferences. The food prices are crazy expensive. The staff in the convention halls are amazing. They were constantly going around cleaning, replacing water bottles and keeping everything in order. I couldn’t believe how large the conference rooms were. They were beautiful, well kept and with all the people there, it didn’t feel crowded. Great place for a conference, but I wouldn’t vacation there

Stayed here for 1 night with the family and it was a good experience. The hotel is very clean and the staff was very good. It does get very busy with the conference so be wary of dining options. The pool and lazy river were fun for the whole family.

I knew something would be off on this trip when I laid down the first night and my pillow smelled like sunscreen, which could only mean they didn’t wash the sheets or didn’t wash them well. I was there for a business meeting and the restaurants are all medium quality/premium price and not impressive when trying to entertain customers. The relatively small gym was packed, even at 4, with 3 out of 10 treadmills broken, forcing me to wait around for equipment to use. Bar was nice with elevated drinks, but closed strictly at midnight, even when 100s of people are standing and sitting around, obviously wanting more. It’s like they don’t want the money in that department. Then on the last day I needed a noon checkout and it was not granted. I have gold status which should allow a 2pm checkout, but no go here. I told the manager, Derek, that I needed it and cannot leave by 11. He actually threatened me with forcible removal should I not be out by 11. He explained that if I do not leave the room at 11, police would arrest me and my bags would be packed for me. I could not believe my ears. Especially since we had just spend 10s of thousands of dollars at their hotel. Now, 8 days later, I still haven’t been given points or nights for my 4 night stay. Not that it matters much. Myself and my company will no longer use Marriott because of this. I just cancelled a summer meeting at a different Marriott, giving a very nice Hilton 20 rooms for three nights instead. This Marriott did a masterful job of losing a customer for life.