TripAdvisor Traveler Rating

Our concierges, Juan Adbricoles and Jose Minaya, were awesome and made our vacation very relaxing. The rooms were cleans and kept very clean. Food was good, but we had limited options for gluten free, but the staff was knowledgeable on what we could eat.

If you’re on the fence about booking this resort I am here to tell you to DO IT!!! You will not regret this all inclusive stay. My husband and I upgraded to the level suite and stayed for 5 nights. They treated us like royalty and always made sure we were 100% satisfied. I want to give a special shoutout to our butler Darwin who made our vacation. He was so thoughtful, helpful and kind and made sure we always had everything we need. He always went over and beyond! The food was spot on, the pools were gorgeous, the spa was so relaxing and stunning. The massage I received was spectacular and the whole resort was absolutely beautiful. We highly recommend coming here! Thank you Melia for making our vacation magical!!

I really hate to say it but I am not having a good experience at Melia Punta Cana this time. Last year we had an amazing time everything was perfect. We are here now and last night I was electrocuted in the bathroom of our room, I just unplugging my hair straightener. It shocked me all the way up my arm to my shoulder and my thumb and index finger are still totally numb. They did send me to the doctor on the resort buy it took quite some time. Very little apology and I felt like they didn't care as long as I signed a paper. Never once has anyone said... may we offer you something for your trouble. I don't expect free/special things but something in good faith would have been nice. Oh and not as big a deal but to the stopper in bath tub was broken. We have had 3 butlers for our 7 day stay and although they were pleasant they were not very attentive. We upgraded for that service and honestly it's not worth the money. the service is not good at all we actually had a waiter that humiliated my husband loudly because he didn't know how to say eggplant in spanish. We tip VERY WELL, we tip every worker we come in contact with and its a shame because they could earn good money from us if they gave good service. My husband and I got a complimentary 30 mim massage, well I had planned on scheduling a whole day at the spa on my last day but once again we were both treated poorly. They did not give us robes had us undress in the massage room not in a separate room. It was very unprofessional so needless to say I did not book a full spa day. The best service we have had since we have been here were from Andrea the at the bar in the Level building amd the rooftop bartenders. And Juan Jose who waited on us on the beach. He was so much fun and just a very sweet young man. It absolutely broke my heart that other employees referred to him as girl boy and sometimes to his face it is so horrible. Apparently Homophobia isn't a problem here. For the money we spent to come here I feel like we were ripped off. I plan on speaking my mind on our last day but I'm sure it will fall on deaf ears. The beach is breathtaking the grounds arr beautiful other than that not a good experience. So sad because we really loved this place last year.

The two butlers were fabulous they catered to all of our groups needs. Wash clothes were hard to come by. They helped us find gifts to take home. The entertainment was great and very entertaining Best Staff-Jenfry De Jesus and Young Mala Baby

Juan adbricoles and Darwin de Jesús were awesome and great concierges during our stay. Beautiful place! They went out of their way to make sure the two birthdays and anniversary of friends were special. The spa was relaxing, pool amd beach were amazing. We stayed at the level adults only