TripAdvisor Traveler Rating

We've been to a number of different hotels in Riviera Maya. Iberostar is by far our favorite. Nice, clean beach; spacious rooms; friendly staff; great scuba dive shop. Food is amazing and servers at the restaurant are the best. Especially Francisco and his team over at El Rancho. We're definitely going back.

We just returned. The place WOWed us as we arrived from registration to the rooms. And then as the week progressed, the disappointments occurred. First of all, while you are told there are 20 restaurants, we were only offered THREE to eat at (and yes we made our reservations the moment we arrived at registration for the entire week and they still only offered us 3 restaurants). The last night and lunch, the main buffet was closed (sign outside saying closed for the next 2 dinners - did NOT say closed for lunch too - which it was. So it was only open for breakfast). The nutty part was the sign did NOT tell you where another buffet was located and neither did the app. Now we had to go to the lobby (no where near the buffet) to find another buffet which we found out was a ways away on technically one of their other Iberostars on the same property. The resort is horrible at communicating with clients. All of this information could have been told to us in advance. If you are going to shut down the main buffet, let people know another option (and/or tell them at the previous meals so they know what to expect). We also never received our $600 in coupons we were promised. Never offered to us when we arrived. Lastly, I don't mind a huge spacious place (which this place is). However, have CLEAR SIGNAGE at where specific restaurants are. They just had signs that said, "Restaurants" and not which ones. You could walk forever just tried to find a specific restaurant. This place has so many wonderful qualities that is was sad how poor their communication was.

We loved our time in Mexico! We received excellent service everywhere we went. Especially from Irving at El Rancho. He went out of his way to make sure we had everything we needed. The entertainment staff was all so great too. The staff made us feel welcomed. Cleaning staff and maid service always had our room clean and ready for the day.

The table side, Caesar salad and the prime rib table side was amazing. Delicious perfectly cooked. Irving our server was wonderful! Delicious food all around. This restaurant restaurant is located at the Maya restaurant at the Iberostar complex.

Staff are incredibly friendly, Ricardo and Dalia suggest the best drinks and make your day great! I highly recommend visiting the resort and especially the bar with Ricardo and Dalia.