TripAdvisor Traveler Rating

The friendliness of all the staff is amazing and why we chose to come back. The buffet restaurants are a pleasure to enjoy any meal. The beach is well kept. The animals make the experience worth every single day being away from home. My favorite are the monkeys!??

This hotel provides meals. It is "all included". So, check food before eating. It is RELEVANT to our travel experience. Controla lo que comes.¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡

I spent a great deal of time finding a perfect place for our family and this place was fantastic. We booked last minute deal there and we couldn't have better vacation. Originally we booked tropical room at Quetzal part of it and we decided to upgrade to ocean front at Tucan. Both hotels are exactly the same and share all the same amenities, so it doesn't make a difference which one you stay at. Ocean front room was so worth it. We had exceptional service everywhere and the grounds/room/common areas were so clean. Lots of activities every day and shows on the beach. We had our three year old daughter and she loved the jungle and all the animals on site. The food was delicious. We explored all the restaurants on site, but the buffet was also amazing. We got massages which were great and used on site spa. The pools were great, they never really got crowded. They also have a kids pool and playground and the bar pool for adults only. The location is also perfect, right on the beach and less than 10 minutes cab drive to downtown. I recommend everything about this hotel. You will enjoy it so much. Thank you!

Staff is very nice, resort is clean. A/C in rooms aren't bad. Dani helped me check in and she was really nice. Love the swim up bar. Big beach access, connects with other resorts so you can walk down the beach. Different food options. Open seating on beach

The grounds are amazing and we love it. We are members of the club and come two or three times a year. I cannot say enough about the entire staff, the club membership staff gives 110 per cent to make you happy and the rest of the staff at the entire hotel is friendly and helpful. Us members don’t like the new rule that the restaurants no longer take reservations. We do not want to stand in a line. We love the guitarist-singer Oz Barba and he always has a large crowd who appreciate his talent. It would be nice to have singers and musicians in the bars at night again like it used to be. Also I remember when you could get breakfast at the beach, that was wonderful and I still miss it. I hope corporate will listen to members who pay a lot of money to join the club. We see many old ways and perks eliminated. Thank you to the amazing staff for all your hard work