Mystique St. Lucia by Royalton reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

1492 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Friendliest, most beautiful Island!

Donnacfc on May 13, 2024

The people match the beauty of this authentic island! You can sit back & relax amongst the beauty of the beaches & lush greenery. So much to do on the doorstep, walk into town (everyone will hi 5 u with a smile), grab a beer, shop, party on a Friday night (an absolute must), just go with the flow. It's such a shame the mystique is closing...we had the most magical holiday made by all who work so tirelessly with a smile. Nothing is too much trouble. From bar staff through to restaurant & reception, they were all amazing! The swim up bar staff were superb, always up for a good time, singing, dancing, quizzing. I cannot find a single fault! So sad that we can't return to this lovely hotel, it's like a family you want to go back & spend more time with, they are that good at making you so welcome. By far, the friendliest island I have ever visited. One love!

TripAdvisor users rated this property 5 out of 5

Best holiday!!

nellienielow (Letchworth Garden City, United Kingdom) on May 13, 2024

What a fantastic hotel, this is a gem of a hotel. Yes it is an older hotel but this added to its charm. Rooms are huge, cleaned daily and bed was also huge and comfortable. All rooms have a view of pool and sea. Before we went we were worried by the negative reviews but have no idea what they were talking about as it felt like they were talking about a different hotel. The staff were so friendly from day 1 and this wasn't because we tipped them as we do this at the end of a holiday. The other hotel guests were also friendly and we made so many new friends who made our holiday special. The staff would make different cocktails that were not on the menu. Every staff member we came across would welcome you with a smile and check you were having a good holiday. The sea was a delight to take a swim in and walk along. We did a few trips whilst there. We did a private taxi tour of the island and picked what we wanted to see and had an amazing day out. Highlight was the zipwire tour, I was scared as don't like heights or rides but was put at ease straight away and the guides made it so much fun. We also wandered into Rodney Bay and went yo the Friday Street party. Such fun. It is such as shame this hotel is being closed and demolished as feel it may lose its charm. Everyone we spoke to agreed and described it as paradise. It has the best beach of the island with fantastic views. I would have returned if it was going to remain how it is. For those reading reviews and concerned, don't be it is amazing. I shed a tear or 2 when I left as we made such fantastic memories. It is very hot there and you can burn under the shade and the clouds so take high factor sun cream. I made the mistake but Pierre the gardener got me some aloe Vera plant and explained how to apply and it worked wonders. Big thank you to Marthalina Johana, Patricia, Jonathan, Huston, Holland, Sharisa, jasmine, chantal to name a few staff members that made our stay so memorable.

TripAdvisor users rated this property 2 out of 5

Sadly disappointing but lovely staff

DarrenDeane (Milton Keynes, United Kingdom) on May 12, 2024

I’ve thought long and hard whether to write this or not - but I just feel it’s wrong of me if I don’t!! Because I’d wish I’d read more of it. We are reliably informed that the hotel is being demolished in July 2024!! SO - of course the hotel is tired and lacks live or any financial boost The rooms are tired, we saw a few - some more than others. The pictures on the internet are the newer rooms and I would describe them as comfortable, but very tired!! Cracked sinks, chipped and stained furniture, etc etc, but acceptable - but not in my mind a 4 star. The public areas however - are in so much need of attention, it’s an absolute disgrace that tour operators are putting guests in there! I can only describe the restaurant as something that looks like a temporary set up in an old school hall!!! Website mentions culinary tastebud journey - that’s just bull! Same food every day, rice and some form of chicken wing/leg/thigh, a form of stew and steamed veg - that is literally it! The salads are sat on ice instead of a fridge, this includes cheese and cold meats. Temperature is over 30 degrees so it at a hardly a surprise that after a shirt time is just goes brown and sweaty!! TRUE (I’ve added pics) The pool beds are broken and hardly any of them have mattresses, those that do are badly ripped, stained and miserable. WiFi is appalling - there were several days I had to leave our room, go downstairs to stand by a tree to get signal to contact family at home! Again, total opposite of what the website says, but all the guests had the same experience. They sorted it for 24hrs, then it disappeared again. But why would the hotel bother when it’s being knocked down!!! Major plus was the staff reception manager Nicole, assistant hotel manager were stars. The rest of them were all helpful, working the best they could to make up for a tired and tatty offering knowing they may not have jobs to keep!! If I knew when I was booking what I knew now, I would avoid the place like the plaque. Website pics are clearly very old, they do not reflect the reality!! Beach is lovely! Island gorgeous Hotel 2 star at best !!

TripAdvisor users rated this property 5 out of 5

Nice holidays in a beautiful hotel

antoniogX1929NG on May 05, 2024

Very good food, very good place near clubs, bars, restaurants. And nice place, A beautiful experience, in a beautiful place where you can spend a good vacation. Full of charm and one of the best plays in St Lucia and a location where you can travel to the capital and other areas

TripAdvisor users rated this property 5 out of 5

The best little island gem

Sandy W (Sudbury, Canada) on Apr 30, 2024

How to put it all into only so many words? Quiet, clean, amazing staff. A cozy small place to relax and unwind. Good food, a beautiful beach. It is sad that it is closing in July. Many guests, us included, would petition for this gem of a place to stay open. We won't go back when it becomes a mega resort, and that makes me sad. A piece of my heart will forever stay with Mystique and Rodney Bay.

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