Flight information

GST# 866112535 QST# 1202807956TQ0001

Updated December 5, 2018

Thanks for choosing WestJet. The following are the terms and conditions, as they pertain to your travel with WestJet-operated flights. Please note, terms and conditions of carriage, baggage allowances, baggage fees and service fees may differ significantly if you are travelling with one of our airline partners. We strongly recommend that you familiarize yourself with the terms and conditions of the partner airline operating the flight. To view baggage allowances and fees of our code-share partners visit our airline partners page. Fees are collected on a one-way basis by the airline operating the first flight for each direction of your journey.

Fare information

WestJet flights can be changed or cancelled up until two (2) hours before the flight is scheduled to depart.

Changes and cancellations within 24 hours of booking: Within 24 hours of the original booking time, any changes you make to your booking will only be subject to any difference in fare. If you cancel your flight within 24 hours of the original booking, the full cost of your flight will be refunded to you in the original form of payment, except in the case of flights that are scheduled to depart within 24 hours of the time of booking (ie, same-day flights), where the cancellation fee per person will be charged, and a refund will be issued to your Travel bank.

Changes outside of 24 hours of booking: Any changes you make after 24 hours from your original booking time will be subject to any difference in fare and increase in government imposed taxes or fees. Additionally, Econo, Premium, Business and Member Exclusive fares for travel to or from all destinations in North America (including Mexico, the Caribbean and Central America) will be subject to a fee of $100 CAD/USD (plus tax, per person). EconoFlex fares for travel within Canada are not charged a fee for this service. EconoFlex fares for travel to or from all other destinations in North America (including Mexico, the Caribbean, and Central America), will be subject to a fee of $100 CAD/USD (plus tax, per person). Econo, EconoFlex, Premium and Member Exclusive fares for travel to or from destinations outside of North America will be subject to a fee of $150 CAD/US (plus tax, per person). Business for travel to or from destinations outside of North America will be subject to a fee of $400 CAD/US (plus tax, per person). PremiumFlex and Business Flex fares are not charged a fee for this service.

Cancellations outside of 24 hours of booking: After the 24 hour period, cancellations will be charged as follows:

  • Econo, Premium, Business and Member Exclusive fares (travel to or from all destinations in North America including Mexico, the Caribbean and Central America): These fares will not be refunded to you in the original form of payment when cancelled more than 24 hours after booking or for same- day bookings. Rather, after the cancellation fee of $100 CAD/USD (plus tax, per person) has been charged, the remaining funds will be returned to you in the form of a travel credit.
  • EconoFlex fares (travel within Canada): These fares will not be refunded to you in the original form of payment when cancelled more than 24 hours after booking or for same- day bookings. Rather, the remaining funds will be returned to you in the form of a travel credit. There is no cancellation fee.
  • EconoFlex fares (travel to or from all destinations in North America including Mexico, the Caribbean and Central America, but excluding travel within Canada): These fares will not be refunded to you in the original form of payment when cancelled more than 24 hours after booking or for same- day bookings. Rather, after the cancellation fee of $100 CAD/USD (plus tax, per person) has been charged, the remaining funds will be returned to you in the form of a travel credit.
  • Econo, EconoFlex, Premium and Member Exclusive fares (travel to or from destinations outside of North America): These fares will not be refunded to you in the original form of payment when cancelled more than 24 hours after booking or for same- day bookings. Rather, after the cancellation fee of $150 CAD/USD (plus tax, per person) has been charged, the remaining funds will be returned to you in the form of a travel credit.
  • Business fares  (travel to or from destinations outside of North America): These fares will not be refunded to you in the original form of payment when cancelled more than 24 hours after booking or for same- day bookings. Rather, after the cancellation fee of $600 CAD/USD (plus tax, per person) has been charged, the remaining funds will be returned to you in the form of a travel credit.
  • PremiumFlexand BusinessFlex fare: There is no cancellation fee for these fares. Funds will be refunded to you in the original form of payment.

Some promotional fares may have additional fare rules. These will be specified at the time of booking. Please consult your booking confirmation for more information.

Please note, failure to check in for the first flight segment of a scheduled round trip or multi-segment reservation will result in the cancellation of the return segment or remaining segments. If this occurs, the fare paid for these cancelled segments will be forfeited, and compensation will not be issued.

Payments, fees, and taxes

WestJet only accepts the WestJet RBC MasterCard®, American Express®, Discover® and Diners Club International® cards, MasterCard®, Visa and fly 'n' buy vouchers for purchases of food, beverages or pay-per-view movies on board our aircraft.

Taxes and fees vary based on the airport you arrive/depart from/to, the airports you connect to, and the country you’re travelling to and from, as outlined below.

For domestic flights, the following taxes and fees may be added:

  • Airport Improvement Fees (AIF) and Passenger Facility Charge (PFC) are generally collected by WestJet at the time of booking.
  • GST/HST/QST: Where applicable, these taxes are collected on flights and services provided in Canada. Generally, where the travel originates in the United States or the journey includes an international origin or destination, these taxes do not apply.
  • Air Travellers Security Charge (ATSC) is generally collected on all flights originating in Canada (other than connecting flights).

For travel to and from the United States, the following taxes and fees may be added:
U.S. September 11th Security Fee, U.S. Customs User Fee, U.S. Passenger Facility Charge (PFC), U.S. Animal and Plant Health Inspection Service Fee (APHIS fee), U.S. Domestic Transportation Tax (Buffer tax), U.S. Immigration User Fee, U.S. International Transportation Tax (Point of sale tax), and U.S. Flight Segment Tax.

For international destinations, the following taxes and fees may be added:
Local governments and other authorities may impose certain departure taxes or fees. Some of these charges are collected by WestJet at the time of booking; others may be collected by the authority upon arrival or departure at the airport.

Change and cancel credits

WestJet change and cancel credits are valid for one (1) year after the date of creation, and are transferable.

Credits are not accepted as a form of payment for travel on WestJet Vacations bookings or any WestJet flight connecting to a WestJet Vacations booking.

Credits may be accepted as a form of payment on bookings made through a travel agent.

We recommend that you confirm all details on how credits are handled by your travel agency before booking.

Identification requirements

It is the guest’s responsibility to ensure they have the appropriate identification and travel documentation for their flight. WestJet is not responsible for denied entry.
For further information on each country's entry requirements, visit travel.gc.ca.

Flights within Canada

Valid Government issued photo identification will be checked for guests 18 years of age and older. Infants (children under two (2)) require proof of age.

Flights to and from the United States and to and from international destinations

  • All guests are required to present a valid passport.
  • International visitors to the U.S. from Visa Waiver Program countries are now able to obtain travel authorization online. For more information go to www.cbp.gov/esta.

Check-in information

Guests are required to be through security and at their departure gate 40 minutes before the scheduled departure of their flight.

Guests arriving at the gate less than 10 minutes before departure risk losing their reserved seat.

Self-serve check-in options can be found at www.westjet.com.

All security restrictions are subject to change. For up-to-date information, please visit www.tc.gc.ca/ or www.catsa-acsta.gc.ca .

Flights within Canada

Please check in at least 90 minutes before flight departure. Check- in cut off is 45 minutes before departure.

Flights to and from the United States and to and from international destinations

Please check in at least two (2) hours before flight departure. Check- in cut off is 60 minutes before departure.

Privacy requirements of government authorities

Because of the nature of the airline industry, and concerns with respect to safety and security, there may be situations in which WestJet is required by legal authorities to collect, use or disclose personal information about you, particularly when you are travelling with us, without your knowledge or consent. Information that we are required to collect by any Canadian, U.S. or international government authorities, depending on your boarding location and destination, may include: your full name, date of birth, citizenship, gender, passport number and country of issuance, U.S. Visa number, Resident Alien card number, the means by which you paid for your flight, details as to how it was booked, and any other personal information collected by us as set out in this policy or as required by such government authority.

Privacy policy

WestJet is committed to protecting the privacy of your personal information and has developed a privacy policy to comply with the Personal Information Protection and Electronic Documents Act, which is available at westjet.com.

WestJet terminal information

Wondering where to go to get you where you’re going? Visit our airport terminal information page for WestJet destinations.

Rules of carriage and baggage information

Carriage of guests and goods on domestic flights (i.e. between, from and to points wholly within Canada) is subject to the applicable tariffs, conditions of carriage and related regulations available at the office of the carrier and at westjet.com.

Carriage of guests and goods on international flights (i.e. between, from and to points within Canada on the one hand and points outside of Canada on the other hand) may be subject to the provisions of International Treaties such as the Montreal Convention (1999) or the Warsaw Convention and its applicable amendments.

WestJet’s checked baggage allowance

Checked baggage is subject to weight, size and piece restrictions. Fees will apply for each piece of baggage, and may be combined. For example, if a bag is a second piece, and is also overweight, both fees will apply.

Guests booking a Basic, Econo or Member Exclusive fare will be charged a fee of $30 for the first piece of checked baggage, and a fee of $50 will be charged for the second piece of baggage. When booking a Premium fare, guests may check up to two (2) bags at no additional charge. Guests bringing a third or fourth piece of checked baggage will be charged a fee of $100 regardless of fare purchased. A fee of $100 will be charged for overweight or oversized baggage on all fares and flights. Applicable taxes are charged on these fees.

Baggage, including sporting equipment, may be up to 157 cm (62 in.) in combined dimensions (length + width + height), and weigh up to 23 kg (50 lb.). Oversized baggage (up to 203 cm/80 inches in combined dimensions) will be accepted on a space available basis to all destinations except Jamaica or Trinidad and Tobago (where WestJet does not permit oversized checked baggage, other than one (1) set of golf clubs per guest). Overweight baggage (more than 23 kg/50 lb. but not exceeding 45 kg/100lb.) will be accepted on a space available basis to all destinations.

Each guest in a confirmed seat is permitted up to four (4) bags (on WestJet's 737 aircraft, based on availability) and three (3) bags (on WestJet's Q400 aircraft, based on availability), with the exception of guests travelling to Jamaica or Trinidad and Tobago. These destinations are restricted to a maximum of two (2) pieces of checked baggage per guest in a confirmed seat (with the exception of one (1) golf bag containing golf clubs which may be a third piece).

For checked baggage in excess of the free baggage allowance or the weight/sizes outlined above, please visit the baggage section of westjet.com.

WestJet’s carry-on baggage allowance

All carry-on baggage must be stored in an overhead bin or placed completely under the seat directly in front of each guest.

  • WestJet allows each guest to bring one (1) carry-on item and one (1) personal item. In all cases the items must fit into the sizing devices and may not exceed the applicable measurements outlined below:
    • Carry-on item: Maximum size of 53 cm x 23 cm x 38 cm (21 in. x 9 in. x 15 in.)
    • Personal item: Maximum size of 41 cm x 15 cm x 33 cm (16 in. x 6 in. x 13 in.)
  • Items which do not fit into the sizing device will be placed in checked baggage and applicable baggage fees may be collected.
  • Important personal effects such as medications, identification, travel documentation and keys should be placed in your personal item in case space is not available on board for your carry-on item and it has to be placed in checked baggage.
  • Security screening permits one clear, closed, re-sealable plastic bag with no more than 1 L (one quart) in capacity for liquids, aerosols and gels. These items must be in containers of 100 mL/90 g. (3.4 oz.) or smaller, and fit within your carry-on baggage allowance.
  • Duty-free liquids, aerosols and gels containing more than 100 ml are permitted as long as they are carried in a duty-free issued Secure Tamper-Evident Bag (STEB). Guests with transfers should be aware that the security bags are valid for a maximum of 48 hours. Purchases must be accompanied by a receipt and the security bag must not be tampered with or opened before going through security at a transfer airport.  Although Canada, the United States, and the European Union countries will accept the Secure Tamper- Evident Bag (STEB) for transfers, not all airports in other countries do. Guests with transfers in other countries may still be asked to place their duty- free item in checked   baggage or risk having the item confiscated.
  • Please visit catsa.gc.ca for permitted and non-permitted items , or call 1-800-O-Canada for more information. For safety reasons, WestJet restricts certain items on board our aircraft. Please see our restricted items web page for more information.
  • For carriage of baggage on domestic flights, WestJet's liability is limited to 1,131 Special Drawing Rights ("SDRs") per person per incident (approximately $1,800 CAD), except for mobility aids, unless the passenger at the time of presenting such baggage or goods for transportation, has declared a higher value and paid an additional charge in accordance with the applicable tariff and conditions of carriage. If you have purchased excess valuation – which is available at the airport, before departure, for a fee – the maximum liability is $3,000 CAD/USD (which includes the standard 1,131 SDRs).
  • A complaint of any loss or damage to luggage must be in writing and must be made within seven (7) days of your arrival.

Notice of incorporated terms

Foreign air transportation to be provided by WestJet to or from points in the U.S. (including its overseas territories and possessions) is subject to the individual terms and conditions specified in WestJet's Transborder Tariff which is hereby incorporated by reference.

Other carriers on which you may be ticketed may have different conditions of contract. Incorporated terms may include, but are not limited to:

  1. Limits on liability for personal injury or death.
  2. Limits on liability for baggage, including fragile or perishable goods, and availability of excess valuation coverage.
  3. Claim restrictions, including time periods within which a guest must file a claim or bring an action against the air carrier.
  4. Rules on reconfirmation of reservations, check-in times, and refusal to carry.
  5. Rights of the air carrier and limits on liability for delay or failure to perform service, including schedule changes, substitution of alternate air carriers or aircraft, and rerouting.
  6. Rights of the air carrier to change terms of the contract.

Advice to international guests on limitations of liability

Guests embarking upon a journey involving an ultimate destination or a stop in a country other than the country of departure are advised that the provisions of an International Treaty known as the Warsaw Convention and its amendments may be applicable to their entire journey including the portion entirely within the countries of departure and destination. The Convention governs, and in most cases limits, the liability of carriers to guests for death or personal injury to approximately 100,000 SDRs. Additional protections can usually be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the carrier's liability under the Warsaw Convention. For further information please consult your airline or insurance company representative.

Notice of baggage liability limitations

For most international travel (including domestic portions of international journeys) liability for loss, delay, or damage to baggage is limited to 1,131 SDRs per incident per passenger (approximately $1,800 CAD) unless a higher value is declared in advance and additional charges are paid.

If you have purchased excess valuation – which is available at the airport, before departure, for a fee - the maximum liability is $3,000 CAD/USD (which includes the standard 1,131 SDRs).

Notice - overselling of flights

We’re proud that we do not intentionally oversell our flights – we only sell the same number of seats that we have available on an aircraft.  However, there are instances, operationally, where for example we need to switch to a smaller aircraft, or there may be a mechanical issue with a seat, that can create a situation where a flight becomes overbooked. In these cases, we’ll work with our guests, and ask for volunteers willing to take a later flight in exchange for compensation.

If there are not enough volunteers, we may need to deny boarding to guests in accordance with their particular boarding priority. With few exceptions, guests denied boarding involuntarily are entitled to compensation. The complete rules for the payment of compensation and our airline's boarding priorities are available at all airport ticket counter and boarding locations. If you’re travelling with one of our partner airlines, we encourage you to familiarize yourself with their terms of carriage.

Giving us feedback – good or bad

We appreciate hearing about your experience with us. If you would like to provide us with feedback, please see our contact us page.

WestJet Campus: Attention - Guest Relations
22 Aerial Place N.E., Calgary, Alberta
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