Contact us
We're here to help. Get in touch by selecting from the options below or learn more about how to manage your booking with our easy to use self-serve tools.
To cancel or modify a reservation booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, please contact them directly.
For more information regarding WestJet service updates and travel advisories please visit our guest updates page.
Try our online self-serve tools and skip the wait
Manage your booking and find answers to our most frequently asked questions
Explore common topics
Chat with a live agent
Our live chat agents can only help with some requests. Please review the list of tasks that are currently available before you start a chat.
Our live chat agents are available to help with general inquiries seven days a week from 6 a.m. MT – 8 p.m. MT.
Before you start the chat:
- If you choose to close the chat panel or your browser, you will have to start over to establish your place at the back of the queue.
- Live chat is currently only available in English.
Your chat will be recorded for business analysis and quality assurance. WestJet treats your information in accordance with our privacy policy.
Still have an unanswered question?
We're here to help. Please have the following information ready when you call us:
- Your reservation code
- Your WestJet Rewards ID (if you have one)
- The full name of the guest(s) travelling
New or existing bookings and general inquiries:
Please be advised: when making new bookings by phone, some fare bundles will be subject to a service fee.
WestJet Vacations bookings:
Missing or damaged bags:
Toll-free from North America
Request a callback
Schedule a call back at a time convenient for you.
General inquiries
Hours of operation:
24 hours/day, 7 days/week
Please note: General inquires agents can assist with calls related to flight bookings only. When making new bookings by phone, some fare bundles are subject to a service fee.
For support with Missing or damaged bags please give us a call at 1-866-666-6224 in Canada or 1-403-444-2581 outside Canada (additional charges and restrictions may apply.)
Vacation inquiries
Hours of operation:
6 a.m. to 10 p.m. mountain time 7 days/week
Have feedback for us?
We want to hear from you, connect with us using our contact form
Services for guests with special needs
TTY: If you have a teletypewriter (TTY), you can contact us with a few simple steps:
- Dial 711.
- After the operator gives you the go ahead, type in 1-888-937-8538 and then type GA.
- The operator will dial the number for you and will let you know as soon as someone answers the call.
- You will then proceed to use teletype to communicate with the operator, and the operator will act as a translator to WestJet.
Guests with disabilities experiencing difficulties accessing WestJet.com:
- Toll-free: 1-866-693-7853
- Email: disabilityassistance@westjet.com