We require the following three forms (per assistive emotional support dog, where more than one dog is requested) be printed, completed, and emailed to SpecialCareDesk@westjet.com no later than 48 hours before you leave. The forms must be dated no more than one year before travel and kept with you while travelling:
- Confirmation of animal training* – to be signed by the owner/trainer of the dog.
- Medical/mental health professional* – to include your medical professional’s license number, type of license, and jurisdiction in which the license was issued. Must be signed by your medical professional (e.g. psychiatrist, psychologist, or general practitioner).
- Veterinary health* – to be signed by the dog’s veterinarian.
*Electronic signatures will not be accepted.
Our Special Care Desk agents will review your documents for authenticity and send an email to the address provided confirming or denying your dog as an emotional support dog.
WestJet does not review incomplete forms. Additional time is required to review forms if their origin or content is questionable. Requests will be denied if WestJet cannot verify the information on a form, or if the request does not meet the terms outlined on westjet.com for travel with an emotional support dog.
We strongly recommend that your emotional support dog wear its identification (e.g. vest) at all times while on the aircraft, however, WestJet does not require identification in order to accept your dog for travel. We suggest that you travel with identification as some agencies (the airport authority, transfer companies, etc.) may require it.
If you are having trouble reading the forms in PDF, please click here.