Service fees

There are quite a few service fees, and we want to make sure you understand them. This handy page outlines any fees that may come up when travelling as our guest. 

The fee amounts show the minimum to maximum tax (0-18 per cent) payable, which may be applicable in some circumstances, and unless otherwise noted, fees are shown in Canadian dollars. Please note, all fees are charged in the currency of the reservation. 

Are you travelling with one of our airline partners? The policies of the other carrier may apply. We encourage you to familiarize yourself with the fees for your journey. 

Checked baggage

In the event that a bag is lost, you will be reimbursed for your baggage fee (not including excess valuation) in addition to settlement for the loss of baggage.  Please note WestJet does not accept checked baggage fee payments through our contact centre. You can add baggage on applicable flights when you check-in online, or simply by visiting the WestJet customer service desk or a kiosk at the airport, before your flight departs.

In addition to any other applicable baggage fee:

  • each overweight bag will be charged a fee of $75-88.50 CAD. Overweight is considered an item that weighs more than 23 kg (50 lb.) but not exceeding 45 kg (100lb.).
  • any oversize baggage will be charged a fee of $75-88.50 CAD. Oversize is an item between 158 cm – 203 cm (62 in. – 80 in.) in combined dimensions.

Here are some conditions you need to be aware of:

  • a third or fourth piece is not permitted on flights to or from Jamaica or Trinidad and Tobago.
  • a fourth piece is not permitted on flights operated by WestJet Encore.
  • only one oversize golf bag with clubs is permitted on flights to or from Jamaica or Trinidad and Tobago.
Econo fare $25-29.50 $35-41.30 $100-118 $100-118 $75-88.50 $75-88.50
Flex fare No fee
$35-41.30 $100-118 $100-118 $75-88.50 $75-88.50
Plus fare No fee
No fee
$100-118 $100-118 $75-88.50 $75-88.50

 

Learn more about our fare options

Travelling outside of Canada
/U.S.
No fee $35-41.30 $100-118 $100-118 $75-88.50 $75-88.50
Travelling within Canada
/U.S.(excluding Puerto Rico)
$25-29.50 $35-41.30 $100-118 $100-118 $75-88.50 $75-88.50

 

WestJet RBC® World Elite MasterCardǂ primary cardholders No fee1 $35-41.30 $100-118 $100-118 $75-88.50 $75-88.50
Silver members No fee1 $35-41.30 $100-118 $100-118 $75-88.50 $75-88.50
Gold members No fee1 No fee1 $100-118 $100-118 $75-88.50 $75-88.50

 

Learn more about WestJet Rewards

Carry-on items help to make your trip more comfortable and convenient. We do our best to accommodate your carry-on allowance in the cabin, but acceptance of carry-on baggage is subject to space availability. If adequate space is not available, carry-on items will be placed in checked baggage (and be unavailable for the duration of the flight) at no cost.

Good guideline: your souvenir stuffed buffalo head is definitely going in checked baggage.

One item of carry-on baggage 53 cm x 23 cm x 38 cm
(21 in. x 9 in. x 15 in.)
No fee
One personal item 41 cm x 15 cm x 33 cm
(16 in. x 6 in. x 13 in.)
No fee

 

Learn more about carry-on baggage

Change shouldn't be difficult. At least we don't think so. That's why our fares allow you to change a guest's name or itinerary, and even the option to change to an earlier or later flight on the day of travel.

When fares are combined, the most restrictive class of service determines which fare bundle rules apply. For example, if you are travelling on a Plus fare on your outbound and a Flex on your return, you will be charged Flex fees if you need to change your round-trip booking.

Change your flight

Change fees below are for each guest on a reservation. Same-day travel is defined as a flight departing within 24 hours.

Aside from fees, you can expect the following 24 hours from ticketing if the new fare is:

  • higher, the difference in fare and applicable taxes will be collected.
  • lower, the difference in fare and applicable taxes will be refunded as a Travel Bank credit for future use on a WestJet flight. The reimbursement method will depend on the fare option that was purchased and the time of ticketing.

 

Change fees listed are for each guest on the reservation. Within 24 hours of the original booking time, changes will only be subject to any difference in fare. When you have purchased an Econo or Flex fare and 24 hours from ticketing has passed, your flight is considered non-refundable to the original form of payment.

Please call 1-888-937-8538 if you:

  • booked your flight using multiple forms of payment
  • would like to make a change within 24 hours from the time of booking
  • are changing your reservation to a flight with a lower fare and after the fee there will be a balance owed to you.

 

Econo fare No fee $75-88.50
€49-57.82
£41-48.38
Flex fare No fee $50-59
€33-38.94
£28-33.04
Plus fare No fee No fee

 

Learn more about our fare options

Change fees below are for each guest on a reservation. Same-day travel is defined as a flight departing within 24 hours.

Aside from fees, you can expect the following 24 hours from ticketing if the new fare is:

  • higher, the difference in fare and applicable taxes will be collected.
  • lower, the difference in fare and applicable taxes will be refunded as a Travel Bank credit for future use on a WestJet flight. The reimbursement method will depend on the fare option that was purchased and the time of ticketing.

 

Change fees listed are for each guest on the reservation. Within 24 hours of the original booking time, changes will only be subject to any difference in fare. When you have purchased an Econo or Flex fare and 24 hours from ticketing has passed, your flight is considered non-refundable to the original form of payment.

Please call 1-888-937-8538 if you:

  • booked your flight using multiple forms of payment
  • would like to make a change within 24 hours from the time of booking
  • are changing your reservation to a flight with a lower fare and after the fee there will be a balance owed to you.

 

Econo fare (travel to or from all WestJet destinations excluding Europe) No fee $100-118
Econo fare (travel to or from Europe) No fee

$150-177
€99-117
£83-98

Flex fare (travel to or from all WestJet destinations excluding Europe) No fee $100-118
Flex fare (travel to or from Europe) No fee

$150-177
€99-117
£83-98

Plus fare No fee No fee

 

Learn more about our fare options

The following is a breakdown of the fees associated with changing the name on your itinerary. Please call 1-888-937-8538 if you would like to make a name change.

 

Name change fees for bookings made before January 17, 2017

Econo fare No fee $75-88.50
€49-57.82
£41-48.38
Not available
Flex fare No fee $50-59
€33-38.94
£28-33.04
Not available
Plus fare No fee No fee Not available

 

Name change fees for bookings made January 17, 2017 onward

Econo fare (travel to or from all WestJet destinations excluding Europe) No fee $100-118 Not available
Econo fare (travel to or from Europe) No fee $150-177
€99-117
£83-98
Not available
Flex fare (travel to or from all WestJet destinations excluding Europe) No fee $100-118 Not available
Flex fare (travel to or from Europe) No fee $150-177
€99-117
£83-98
Not available
Plus fare No fee No fee Not available

 

If you're looking to change to an earlier flight, or want to be re-accommodated for a missed flight, to the same origin and destination on the same day of travel, this must be requested at the time of check in (or, if at the airport, within two hours of a missed flight). Please note, this will always be subject to availability. Also, the difference in fare will not be charged or refunded for a change to an earlier or missed flight. For missed flight re-accommodation, you must notify us at the airport within two hours of your missed flight.

Arriving early for your flight: 

  • the flight must be to the same destination on the same calendar day and cannot be on a sold out flight.
  • your request is accommodated at the airport on the same calendar day, for the applicable fee based on the fare bundle booked.
  • your request is accommodated through self-serve kiosk, mobile and web check-in starting five hours before the original flight's estimated time of departure. If you arrive more than five hours before the original flight's estimated time, you must see a WestJet customer service agent.
  • if there is space on the flight, you may be confirmed on the earlier flight.
  • you may only request to depart on an earlier flight if your baggage is with you.

 

Arriving late for your flight:

Please note, you will be considered a late-show if you contact WestJet within two hours of (before or after) your flight's scheduled time of departure. WestJet will allow you to late show for the next available flight, to the same destination, on the same calendar day, if a seat is available, for the applicable fee. In some cases, the next available flight may be the next day or later, depending on the destination involved.

Same-day flight changes during check-in for bookings made prior to January 17, 2017

Econo fare $75-88.50
€49-57.82
£41-48.38
Flex fare $50-59
€33-38.94
£28-33.04
Plus fare No fee
WestJet Rewards Gold members No fee

 

Same-day flight changes during check-in for bookings made January 17, 2017 onward

Econo fare (travel to or from all WestJet destinations excluding Europe) $100-118
Econo fare (travel to or from Europe)

$150-177
€99-117
£83-98

Flex fare (travel to or from all WestJet destinations excluding Europe) $100-118
Flex fare (travel to or from Europe)

$150-177
€99-117
£83-98

Plus fare No fee
WestJet Rewards Gold members No fee

 

  • changes accepted 21 days or more before departure, and subject to a $75 CAD change fee plus GST per guest.
  • vacations booked with round-trip Plus fares will not be charged the change fee.
  • all vacations are subject to applicable supplier rates and charges.
  • changes are re-booked at current retail price. A change of property is treated as a cancellation.
  • One name change is permitted outside of 21 days or more prior to departure per booking for a change fee of $75 CAD plus GST;
  • hotel and other suppliers also have fees that may be applicable.
  • to change your vacation, please call WestJet Vacations during business hours (1-877-737-7001).

 

Econo or Flex fare $78.75
Refund to original form of payment
$78.75
Difference in package price will apply
Plus fare No fee
Refund to original form of payment
No fee
Difference in package price will apply

 

Learn more about our fare options

Life sometimes gets in the way of plans. We understand, and we try to be as accommodating as possible when plans change. You may cancel flights up to two hours before scheduled departure. In the case of a no-show, all funds are forfeited, and that's no fun for anyone.

When fares are combined, the most restrictive class of service determines which fare bundle rules apply.

Cancel your flight

Cancellation fees below are for each guest on a reservation. Same-day travel is defined as a flight departing within 24 hours.

Please call 1-888-937-8538 if you:

  • booked your flight using multiple forms of payment
  • booked a Plus fare and would to cancel with no fee to have the funds credited to a Travel Bank for future use on a WestJet flight.

 

Econo fare

No fee

Refund to the original form of payment
$75-88.50
€49-57.82
£41-48.38
Refund to Travel Bank2
$75-88.50
€49-57.82
£41-48.38
Refund to Travel Bank2
Non-refundable
Flex fare

No fee

Refund to the original form of payment

$50-59
€33-38.94
£28-33.04
Refund to Travel Bank2

$50-59
€33-38.94
£28-33.04
Refund to Travel Bank2

Non-refundable
Plus fare

No fee

Refund to the original form of payment

No fee
Refund to Travel Bank3
or
$50-59
€33-38.94
£28-33.04

Refund to original form of payment

No fee and refund to Travel Bank3
or
$50-59
€33-38.94
£28-33.04

Refund to original form of payment
Non-refundable

Cancellation fees below are for each guest on a reservation. Same-day travel is defined as a flight departing within 24 hours.

Please call 1-888-937-8538 if you:

  • booked your flight using multiple forms of payment
  • booked a Plus fare and would to cancel with no fee to have the funds credited to a Travel Bank for future use on a WestJet flight.

 

Econo fare (travel to or from all WestJet destinations excluding Europe)

No fee

Refund to the original form of payment

$100-118

Refund to Travel Bank2

$100-118

Refund to Travel Bank2

Non-refundable
Econo fare (travel to or from Europe)

No fee

Refund to the original form of payment

$150-177
€99-117
£83-98
Refund to Travel Bank2

$150-177
€99-117
£83-98
Refund to Travel Bank2

Non-refundable
Flex fare (travel to or from all WestJet destinations excluding Europe)

No fee

Refund to the original form of payment

$100-118

Refund to Travel Bank2

$100-118

Refund to Travel Bank2

Non-refundable
Flex fare (travel to or from Europe)

No fee

Refund to the original form of payment
$150-177
€99-117
£83-98
Refund to Travel Bank2
$150-177
€99-117
£83-98
Refund to Travel Bank2
Non-refundable
Plus fare

No fee

Refund to the original form of payment

No fee
Refund to Travel Bank3
or
$50-59
€33-38.94
£28-33.04

Refund to original form of payment

No fee and refund to Travel Bank3
or
$50-59
€33-38.94
£28-33.04

Refund to original form of payment
Non-refundable

 

For vacations purchased on or after May 2, 2016:

  • cancellations will be accepted 21 days or more before departure, subject to a $250 CAD cancellation fee per guest. Vacations booked with round-trip Plus fares will not be charged the cancellation fee.
  • hotel and other suppliers also have cancellation fees that may be applicable.
  • the remainder of the booking price will be refunded back to the original form of payment.
  • cancellations made less than 21 days before departure will result in 100% forfeit of the amount paid.
  • to cancel your vacation, please call WestJet Vacations during business hours (1-877-737-7001).

 

Econo or Flex fare

$250 per guest

Non-refundable

Plus fare

No fee

Non-refundable

The seat fees shown below are in Canadian dollars. If you are paying for a seat fee on westjet.com, the fee will be charged in the currency of your reservation, when selecting a seat more than 24 hours before flight time.

Fees for advance seat selection are charged for each flight segment, each direction of travel and by length of segment. Flight segments are identified by flight numbers; each flight number represents one flight segment. Seat fees are non-refundable within 24 hours of scheduled departure with the exception of full itinerary cancellations made more than two hours before the originally scheduled time of departure.

Add seat selection to an upcoming flight

Pre-reserved seat selection fees for Econo fare guests are noted below and are based on flight distance. Flex fare guests receive free seat selection for regular seats for bookings January 17, 2017 onward. Learn more about our Plus fare.

 

Short distance (0 - 300 miles) $5-5.90 $10-11.80
Medium distance (301-1000 miles) $10-11.80 $30-35.40
Long distance (over 1001 miles) $20-23.60  $40-59

If you have booked an Econo or Flex fare, and if seats in Plus are still available at time of check-in, you may choose to move for a fee.

Please note the following information regarding Plus seat selection at the time of check-in:

  • seats in Plus are located in the first three or four rows of the aircraft and include extra legroom, advance boarding, first access to overhead bins, and premium food and beverages (beer, wine, spirits). WestJet reserves the right to limit alcohol service.
  • our Boeing 737 aircraft includes a blocked middle seat. Our Boeing 767 aircraft are equipped with wider seats.
  • seats on flights operated by WestJet Encore do not have extra legroom. Plus upgrades on Encore include priority boarding and early access to overhead bin space.
  • if Plus is selected at check in, checked baggage, no fee for changes and cancellations and priority security are not included.
  • selections vary based on flight length, time of day and availability.

 

Distance of flight Plus upgrade fee
0-300 miles $20-23.60
301-1000 miles $50-59
1001-2000 miles $100-118
2001-2500 miles $120-141.60
2501 miles and up on a domestic flight $150-177
2501 miles and up on a non-domestic flight $175-206.50
Flights operated by 767 aircraft to and from London (Gatwick) $200-236

When your pet flies WestJet, they're our guest. Okay, so they don't get spicy snack mix or inflight entertainment - yet - but we do work hard to ensure your pet travels in comfort and safety. To ensure we provide the best ride for your pet, travel dates, kennel sizes, animal types and other restrictions apply. Learn more.

  • pets are not accepted at all hotels, or may be permitted with additional charges. Please contact the hotel directly to inquire.
  • To add kennel as carry-on or checked baggage to a WestJet flight please call 1-888-937-8538 (1-888-WESTJET).
  • Not travelling with your pet? WestJet Cargo can help get your animal where they are going.

 

Travelling option Fee
In the cabin (carry-on) $50-59.00
As checked baggage $75-88.50
On their own (as cargo) Please contact WestJet Cargo at 1-866-952-2746 (1-866-WJCARGO).

All WestJet aircraft are cashless. We accept the WestJet RBC® MasterCardǂ, American Express®, Diners Club International®, Discover®, MasterCard® and Visa®. On-board purchases are charged in Canadian dollars. Guests seated in Plus (located in the first three or four rows of the aircraft) receive food and beverages (beer, wine and spirits). WestJet reserves the right to limit alcohol service.

 

Service Fee and details
Non-alcoholic beverage and snack
Complimentary (on flights over one hour)
Food options $2.29-$19.54 (availability based on flight time and duration)
Alcoholic beverages $6.49-$8.61 (availability based on flight time and duration)
Seatback TV - satellite television
Complimentary for domestic flights within Canada (available on select aircraft, however, unavailable within U.S. or international flights) 
Seatback TV - movies
Complimentary for domestic flights within Canada, U.S and international flights (available on select flights)
WestJet Connect internet connectivity 30 minute pass for $4.99-$5.74
Three hour pass for $8.99-$10.34
Flight pass for $13.99-$16.00
(available on select aircraft)
Premium rental tablets $8.99 -$10.34
(Limited quantity available on select flights over three hours)
Earbuds Standard $3.49-$4.01
Premium $9.99-$11.49
Blanket $3.99-$4.59
Charging cable $9.99-$11.49
Personal device holder $5.00-$5.75 (all proceeds donated to WestJet Cares for Kids charity partners)

 

Learn more about inflight experience

Did you know we fly lobsters too? And you don't even have to buy them a seat (just a special box). We have some other special services that you might be interested in. Unfortunately, lemon herb butter is not one of them.

 

Service Fee and details
Unaccompanied minor $100-118 per direction
Travel Bank credit extension
$20-23.00 
Some credits may not qualify for extension.
Seafood boxes4
$10-11.80
Excess valuation $10-11.80 per item
Save on travel with the WestJet RBC® World Elite MasterCard‡

Save on travel with the WestJet RBC® World Elite MasterCard‡

As a primary cardholder, you’ll enjoy a welcome bonus of 250 WestJet dollars, an annual round-trip companion voucher anywhere WestJet flies starting from $99 (plus taxes, fees and charges) and a free first checked bag on all WestJet flights.^ Some restrictions apply.

Learn more

Go further with Silver and Gold

Go further with Silver and Gold

As Silver and Gold members, you'll enjoy exclusive perks, including a free checked bag, lounge passes and advance boarding.

Learn more