Contact us by phone

We’re here to help

  1. Contact us

    New or existing bookings and general inquiries:

    Toll-free from North America 

    1-888-937-8538

    Hours of operation:
    Available 24 hours a day, seven days a week

    Please be advised: when making new bookings by phone, some fare bundles will be subject to a service fee. 

  2. WestJet Vacations bookings

    Calling from Canada or the U.S. 

    1-877-737-7001

    Calling from another country

    +1-403-444-2586

    (additional charges and restrictions may apply) 

    Hours of operation:

    6 a.m. to 10 p.m. MT, seven days a week

  1. Accessibility support

    TTY: If you have a teletypewriter (TTY), you can contact us with a few simple steps:

    1. Dial 711.
    2. After the operator gives you the go ahead, type in 1-888-937-8538 and then type GA.
    3. The operator will dial the number for you and will let you know as soon as someone answers the call.
    4. You will then proceed to use teletype to communicate with the operator, and the operator will act as a translator to WestJet.

    Guests with disabilities experiencing difficulties accessing WestJet.com:

Additional phone numbers

1-888-937-8538

Toll free in North America for support in Japanese: 1-844-213-5239

Hours of operation varies

Please be advised: when making new bookings by phone, some fare bundles will be subject to a service fee.  

1-877-737-7001 

6 a.m. to 10 p.m. MT 7 days/week

Damaged baggage, missing baggage or missing contents


Lost and found

To report an item left on board, or to update an existing report, please click the links below.


Hours of operation vary by airport.

WestJet Campus
22 Aerial Place N.E.
Calgary, Alberta,
Canada
T2E 3J1

WestJet Hangar
21 Aerial Place N.E.
Calgary, Alberta,
Canada
T2E 8X7

1-403-444-2435

1-866-952-2746 (1-866-WJ-CARGO)

Groups/meetings/conventions

Platinum and Gold tier members: please sign into your account from the WestJet app to access your respective dedicated number.

Phone: 403-539-7099
Fax: 403-648-8715
Open Monday - Friday: 10 a.m. to 5 p.m. MT

Mailing address: 22 Aerial Place N.E.
Calgary, Alberta, Canada
T2E 3J1

You’ll find help with gift cards here. We cannot provide help for gift cards at the WestJet store.

Please note: this is not the number for the WestJet Rewards eStore 

1-844-718-2586

Hours of operation: 

Monday to Friday: 8:00 a.m. to 10:00 p.m. EST 

Saturday: 8:00 a.m. to 7:00 p.m. EST 

Calling from a country not listed, or if a specific number is not working due to calling restrictions: +1-403-444-2446.

Long distance charges will apply. Restrictions may be due to local carrier, mobile carrier, or calling limitations at hotel/accommodations.

When dialing international toll-free numbers, please be advised that additional charges may apply from hotels or payphones and certain restrictions may also apply from mobile phones and telecom providers. Please use the local international dialing prefix where applicable.


Additional phone numbers


Additional phone numbers


Additional phone numbers

 

Additional phone numbers

WestJet flights: 1-888-937-8538

WestJet Vacations: 1-877-737-7001

Additional phone numbers

Additional phone numbers

Additional phone numbers

WestJet flights: 1-888-937-8538

WestJet Vacations: 1-877-737-7001

Toll-free: 1-888-247-6453

Toll-free: 1-800-681-2917

Toll-free: 1-866-896-8171

Travel support team – Air

Monday – Friday, 6 a.m. – 7 p.m. MT

Travel support team – Vacations

Monday – Friday, 6 a.m. – 10 p.m. MT
Saturday – Sunday, 6 a.m. – 6 p.m. MT

Phone: 1-877-664-3205

After hour calls will be directed to WestJet Contact Centre

Travel Agency Accounting
Email: taaccounting@westjetvacations.com

Toll-free: 1-855-757-0373

Ottawa, Ontario
K1A 0N9
Toll free: 1-888-222-2592
Website: www.otc-cta.gc.ca/eng/fly-smart

1200 New Jersey Avenue, SE
Washington, DC 20590

Inside the continental U.S.: 1-855-368-4200

Outside the continental U.S.: 1-202-366-2220

Website: www.transportation.gov/airconsumer

Consumers can obtain a copy of this Part 382, the regulations regarding nondiscrimination on the basis of disability in air travel, in an accessible format from the Department of Transportation by any of the following means:

  1. For calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY),
  2. By telephone to the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY),
  3. By mail to the Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, and
  4. On the Aviation Consumer Protection Division’s Web site (www.transportation.gov/airconsumer).

Accessibility support

TTY: If you have a teletypewriter (TTY), you can contact us with a few simple steps:

  1. Dial 711.
  2. After the operator gives you the go ahead, type in 1-888-937-8538 and then type GA.
  3. The operator will dial the number for you and will let you know as soon as someone answers the call.
  4. You will then proceed to use teletype to communicate with the operator, and the operator will act as a translator to WestJet.

Guests with disabilities experiencing difficulties accessing WestJet.com:

Helpful links