Contact us

We're here to help. Get in touch by selecting from the options below or learn more about how to manage your booking with our easy to use self-serve tools. 

To cancel or modify a reservation booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, please contact them directly.

Call centre agent with headset

Try our online self-serve tools and skip the wait

Manage your booking and find answers to our most frequently asked questions

Explore common topics

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Try Juliet

Skip the wait

Our digital travel assistant, Juliet, can help answer your questions. Look for the icon in the bottom right corner of your screen to start a chat.

Still have an unanswered question?

We're here to help. Please have the following information ready when you call us:

  • Your reservation code
  • Your WestJet Rewards ID (if you have one)
  • The full name of the guest(s) travelling

New or existing bookings and general inquiries

Telephone

Toll free from Canada

1-888-937-8538

Hours of operation:
24 hours/day, 7 days/week

WestJet Vacations bookings

Telephone

Toll free from Canada

1-877-737-7001

Monday – Friday: 6 a.m. to 10 p.m. MT
Saturday – Sunday: 6 a.m. to 6 p.m. MT

Missing or damaged bags

Telephone

Toll free from Canada

1-866-666-6224

Request a callback

As travel picks up again, call wait times may be high. Schedule a call back at a time convenient for you.

General inquiries

Hours of operation:
24 hours/day, 7 days/week

Please note: General inquiries agents can assist with inquiries related to flight bookings only.

For support with Missing or damaged bags please give us a call at  1-866-666-6224 in Canada or 1-403-444-2581 outside Canada (additional charges and restrictions may apply.)

 

Vacation inquiries

Hours of operation:
Monday – Friday: 6 a.m. to 10 p.m. mountain time
​Saturday – Sunday: 6 a.m. to 6 p.m. mountain time

Need to get in touch?

Telephone
Chat with us on Messenger

Have feedback for us?

Telephone
We want to hear from you

Services for guests with special needs

TTY for hearing impaired

  • Toll-free: 1-877-952-0100 (Please only use this number if you have hearing impairment)

Guests with disabilities experiencing difficulties accessing WestJet.com: