Overview
The Doubletree by Hilton Hotel Los Angeles Downtown offers stunning views of the city from the rooftop garden and easy access to area attractions. This hotel is located close to the 101 between Los Angeles' Little Toyko neighborhood and the Arts District. The Crypto.com Arena, Dodger Stadium, and Los Angeles Convention Center are within close distance.
Check in
4:00 p.m.
Check out
11:00 a.m.
Inclusions
Rooms
Amenities
Location
Reviews
Horrible customer service and no water in the rooms
Samantha A on Nov 26, 2024
I had a terrible experience at this hotel. When I called to ask about the water being off in my room, I was told they had left a notice on the door, but there was no note at all. When I called back, the staff member told me it wasn’t her problem and that I should call the manager. I went down to the office, only to be told the manager wasn’t in, and I should just wait. I was informed that the water had been out for two days! If they knew about the issue, why wasn’t I notified before booking? To make matters worse, whenever I asked for a solution, they couldn’t offer one and just ignored me. I couldn’t wait around because I had a work meeting at 3 PM, so the whole situation was incredibly inconvenient and unprofessional. This was a horrible experience.
Worst hotel in Los Angeles. Rude service
Russ J on Nov 21, 2024
Worst front desk experience ever. I checked in as a gold member and they stated that they were overbooked and canceled my reservation. They did not offer to move me to a new hotel and didn't apologize for me traveling all the way to Los Angeles just to have my two rooms canceled. The lady at the front desk first said that I can't check in until 4pm even though it was 3:48pm, then when i came back at 4pm they told me that my rooms aren't available at all. Don't ever stay here. They don't care about guests.
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