Active Advisories
Please note: The Aquabar will remain closed until further notice.
Overview
Playa Mazatlan Beach Hotel provides legendary hospitality based on rich Mexican traditions. This hotel features colonial style architecture, amidst an oasis of lush gardens, swimming pools and waterfalls. Overlooking the Pacific Ocean and offshore islands, it is backed by the majestic Sierra Madre Mountains.
Check in
3 p.m.
Check out
12 p.m.
Rooms
400
Inclusions
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden or Pool Views
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden or Pool Views
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- A/C
- Alarm clock
- Hair dryer
- Housekeeping
- Rollaway bed (on request, $)
- Room service ($)
- Safe
- TV
- Complimentary toiletries
- Balcony or Terrace
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- A/C
- Alarm clock
- Hair dryer
- Housekeeping
- Rollaway bed (on request, $)
- Room service ($)
- Safe
- TV
- Complimentary toiletries
- Balcony or Terrace
Amenities
Pool
Pool
Pool
Pool
Fitness centre
Theatre
Exterior
Exterior
Exterior
Hotel Aerial
Location
Reviews
TripAdvisor Traveler Rating
Keep looking for another hotel!
kpattersons (Kuna, Idaho) on Jun 30, 2025
This was my first time at this hotel. There were some con's and some pro's. We got there before 3 pm, but they are very strict about not checking in until 3. They said our room was ready, but had to wait, fine. So we finally check in and get to our room about 3:30 and the maid is just starting to clean! Had to wait outside the room for about 15 minutes for her to finish. The rooms are very outdated and very little space for storage, even though they are quite large. There was only one hook on the show for 3 towels. I assumed there were no blinds in our room, turns out the auto shade was broken. After asking 3 times to get it fixed someone finally came to fix it. We only got the buffet breakfast for 2 adults and not our child, it was the special when I booked. I had no idea that if you don't get all inclusive, you can't get any food from their snack bars. You need to go eat elsewhere. My husband left the day before my son and I. I kept his bracelet for the breakfast since we had paid for it. We were told it can't be used for anyone except him, so had to pay for my sons meal as well. The staff was generally very nice and helpful for the most part. I really liked Mazatlan, but if I return, I will stay at another hotel. It is in a nice location and close to many restaurants and stores.
Do not recommend, you’ll be treated very poorly.
Michellinssi D on Jun 15, 2025
My family and I were treated very poorly, when we where having breakfast one of the cooks was trying to give us food that was very hard and honestly not even edible, so when we had asked her if she could make a fresh one she said no you can have one of the ones that were already there when she was making some fresh for her coworkers. As well as one of the waiters when I was sitting down for breakfast with my parents told me very rudely that I was not allowed to sit there with them. And at check out it was worse than anything we were trying to check out early because we had to catch our flight and they kept trying to make us wait outside for someone to get there to cut our bracelet off, and we kept saying there was no young lady right there and the check out personal his name was Rafael started yelling at my family saying the young lady was there when she still wasn’t, like we were just trying to check out as soon as possible to be able to catch our flight back home. The only good personal that treated us super well were the security guards and the bag handlers (porters).
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