TripAdvisor Traveler Rating

After reading some of the reviews I was a bit hesitant to chose this hotel for our vacation but I will say I was extremely satisfied with the staff and overall experience! Seeing as we didn’t spend too much times in our room we enjoyed the buffet, pool bar & night events. Staff was super friendly and just made the experience unforgettable! Special shoutout to Zoe for amazing energy & entertainment every night! Jason the bartenders energy made it easy to relax and have fun! Another special shoutout to Jeraleo with maintenance & once again Jason the bartender who went above and beyond when my sister got hurt stayed by our sides and everyday kept asking if she was okay! Such amazing people! Would deff go back again ??

I have never seen anything so horrible, dirty and fillthy in my life. The hotel is so so so so sos nasty and dirty I could not believe it omg. Check-in was this huge tast it was unbelivable. The staff are so in disregard mode. We got to the hotel about 3:30 PM, We did not get checked intill 4:50 PM, we had waited for so long we wanted to get a snack while waiting because we started getting hungry, they only had wings and some fries available at that time, and yoi can literally taste that the ffod was frozen food. Back to the hotel its self........ As we were heading to the room, house keeping were just leaving the room so my thinking is that "oh nice freshly clean" but guess what, I am still in shock to this day but am so glad I took pictures of what I had seen because you would never believe me if I told you. The room it self was so dusty and moldy, had this smell of old wood and mold. Immediately left the room with our luggage and went back downstairs to the reception, funny enough the manager was so interested to see the pictures first. Her initial response was "Can I see the pictures that you took" And am telling her like I paid all this money and am telling you the room is in unlivable condition and you are so worried about the pictures I took, it was not even like ok, let me see what I can do or maybe let me go see the room my self but NO, she kept pushing to see the pictures and send them to her email. Such a horrible experience we had to find another hotel that same evening at this time it was already 6 going 7 PM. DON'T WASTE YOUR TIME AND MONEY, NOT WORTH IT

Just returned from the Montego side. All of the negative review had me very worried. However We loved it! Yes it is an older resort that needs some TLC, yes you may have late housekeepers and late towels, but why let that ruin your trip? The staff was amazingly nice, Charmaine from guest relations is phenomenal and tries to accommodate your needs. The food I felt like had limited options, but what they did have was very good. The drinks were plentiful, the entertainment was Great. The place is clean and comfortable. I would definitely return, I have no complaints worth typing. This place is a little piece of Heaven.

I really went into this trip with an open mind… but please please please beware! If you’re planning on staying more than 2 days… pay extra to stay at sandals . The constant sewage smell in the bathroom was absolutely disgusting and made my stomach turn everytime I went to the bathroom. Horribly kept room! Also, be prepared to not have access to drinking water regularly.. definitely a third world experience. I cried when I got back to the states from the relief of just being back in America ! Again… I went into this stay with an open mind… regardless of reading the reviews… and I don’t come from a life with a silver spoon… not a comfortable stay by any means.

The check in was not very friendly. We never got towels. Luckily I bought my own with me. The room was a mess, no use in complaining no one will do anything. It’s beach front and on the strip is the only thing nice about it. The food was horrible. The bathroom was filthy in all way.