TripAdvisor Traveler Rating

The Grand Lido is part of the Royalton luxury resort along with the neighboring Hideaway resort (adults only). My husband and I spent Christmas Eve through NY at the Grand Lido. We should have known there would be issues because we tried numerous times prior to the trip to contact the Lido with questions. They either never answered the phone, never responded to the emails sent via the website, or we were connected to one of the other Royalton hotels and they could not transfer me to the Lido. The property advertises itself as a ‘luxury resort “ but it truly is not. My husband and I stayed at the Grand Lido 2xs in the 90s when it was owned by Super Clubs and it was truly a luxury hotel then. Our ‘luxury” room was shabby and beat up. For a 7 yr old resort the furniture, closet door & toilet area door (water closet) were all scarred and in poor shape. The towels are rough and thin like from a motel. The water closet door did not close properly and looked like the lock had been pried open. Parts of the mirror were spotted and discolored. The walls were patched up, water stains on the ceiling and walls, the window curtains did not close all the way (I used a hair clip to close them), and when we arrived the floor was dirty (dirt & hair). I noted the dirty floor on arrival to our butler who had housekeeping “deep” clean it that evening. There was also a roach in our room the first night. We were told (again) they would “deep clean” the room the next day. Housekeeping did not leave us washcloths 7 of the 10 days. Including on our first night. We called reception that first night and were told the washcloths were coming, but they never arrived. We even generously tipped housekeeping everyday, which apparently did not help. On our last full day we had no washcloths, hand towels, or bath mat. Out of the 10 day visit, we had turndown service 2 times. We were told if staff called off, there was no evening service. It’s not just turning down the bed, but refreshing the towels and emptying the trash (only 1 trash basket) after we’ve cleaned up from being at the pool all day. The ceiling over the water closet door started leaking which went on for 2 days. We were told this was due to the a/c pan overflowing. The sliding glass door frame to our balcony was dirty with fingerprints and the shower door stripping was loose, falling off. Changing rooms was not an option, as there were no vacancies. We had 2 butlers who rotated. They were kind, but not efficient. The current practice to communicate with them is What’s App. I don’t use it nor do I want to. So we were told to leave a note in the room for the butler. We met the Lido concierge (never knew there was one) for the first time by day 7 who said she would stop by to check on us, but walked right past us at the pool. The food is at best mediocre as many of the other reviewers have stated. The ‘authentic’ Calypso restaurant food was not impressive and the waitstaff did a poor job. Our server looked and behaved as a 14 year old. The overall service at most of the restaurants was slow and many of the servers are not well informed. However, the salmon at the Dorado restaurant was always well prepared and delicious. The servers at the Dorado Seafood restaurant were the best that we encountered. The steaks and lamb chops were poor quality and tough. There was top shelf liquor at all of the bars, which did not make up for the poor food. We spoke with many other guests who were also disappointed with the food and service at most of the restaurants. NYE at the Ocean Point was a disaster. All diners waited for over an hour for our entrees with only a basket of bread to eat, no appetizers were offered while we waited. Some people complained and walked out while the manager stood at the bar cleaning glasses. There were some staff who tried, but many were clueless or did not care. I asked every morning at the buffet breakfast for a pot of tea and no one understood. Not until my last day after describing in full detail what I wanted was I brought a small ceramic teapot (no lid) so I could brew tea. There was no jam for the toast or pastries, only grape jelly, no peanut butter, for several days there were no english muffins, and the house wines were terrible. You had to purchase the better wines by the bottle at a considerable markup. One day the coffee shop did not have cup lids that properly fit. There were ants in the pastry tray that was in the Lido lobby. Aside from the disappointing NYE dinner, the party afterwards was great. The Hideaway poolside had a DJ and band; with fireworks at midnight. There was a champagne bar for the midnight toast. The Royalton main stage had a family-oriented party with live music and food. The Hideaway pool was not regularly cleaned. Chaise cushions were dirty or missing. The pool staff walked around and joked around with other workers, but did not maintain the pool area. The hideaway pool bar had a daily buffet. One day there were no eating utensils, I asked for a fork and they searched for 10 minutes and brought out an open bag of spoons. The staff acted as though I had asked for the impossible. Only on a few days toward the end of our stay did waitstaff come by the Hideaway pool or the beach to take orders. One morning there were no towels at the towel hut. The attendant who was resting her head on the counter, said they had not been delivered and put her head back down on the counter. There were also representatives walking around the Hideaway grounds to sell membership to the “Diamond Club” properties. When they approach you they appear as a staff member asking about your visit, then they chat you up about membership… this happened to us at least 1/2 dozen times. Halfway through the trip after not finding towels or water in the room, I let the butlers know about our concerns and my regret for having to stay for 10 days. This was reported to management whom my husband and I met with the following morning. We laid out most of our concerns and were told I’ll see what we can do. We stated we wanted nothing in return (upgrade, etc.). We were very clear that we would not return. The manager was kind and empathetic, as she has heard many of these issues before. We were told renovations are planned for this year and next, but that does not solve the poor service or food quality. The manager stated there is a lead housekeeper to check the rooms - along with the butlers, yet the houskeeping issues continued. After our discussion with management, later that day our butlers decorated our bed with roses petals and balloons. We have visited the Caribbean numerous times and stayed in many luxury hotels and resorts. The Grand Lido is not a luxury experience; it was like staying at a mid range hotel with good liquor. Not worth the dollars spent.

Pros: The location is very good and the friendliness of most of the staff is excellent. The butler service from Tianna and Condely was great. The food is good at most of the restaurants. Con: Room definitely needs repair work. The pool also needs repairs and cleaning. The pool also needs repairs and cleaning. Some tiles in the pool of the swim out suite are missing or broken and sharp-edged.

My wife & I were excited for our stay at Grand Lido (GL). This trip was planned a year in advance & we had even arranged Nexus transport several months before departure. We arrived 11-22-24 & our flight was on time. At arrival we headed to Nexus transport to find our private transport to the resort. We had reserved this service to get to the resort quickly, as shared transport was slower & made stops. Nexus walked us out to the transport area and after a long wait were informed that there was no private transport available because we had provided the incorrect flight number (we provided all flight info, including number, origin city, & flight times). I will admit I transposed 2 numbers in our flight number, but provided the correct times & Nexus confirmed the reservation. After a long wait for the rep to work things out, we were told that we would have to be on shared transport. We were told this our fault & would not offer a refund or the difference in price between private & shared transport, which was over a $100! With no options, we reluctantly opted for the shared transport. We went to the bus to find that it was full with only 2 seats open (not together & one was broken in the ‘reclined’ position - not lock in an upright position). We provided the proper arrival time for our flight & had we been picked up by private transport, anticipated being at the resort by 4-4:30pm. By the time everything was worked out & we boarded, it was 4:30 PM. During the ride, I made calls & texts to Nexus to get them to reason on at least a shared responsibility for the issues, to which they refused. I also tried getting them to just trade the return to the airport (which we scheduled as shared) w/ our private so all wouldn’t be a disappointing loss; they refused. So much for making happy customers, they basically stole our money. When we returned home & filled out their email-requested one-star review, management responded w/ "sorry to hear about that, we will try better in the future". Shared transport to GL took over 3 ½ hours to reach the resort. The ride was cold, w/ no suspension, & we felt every bump in the road from the airport to GL. We arrived at GL just after 7:45 PM. Nobody on that transport was happy; all complained about the cold, aching backs & loud Xmas Reggae playing over the PA system for 75% of the ride. In the end, most of us were freezing, fed up w/ the 3 ½ hour-bumpy ride, & exhausted. We arrived at GL around 7:45 PM, where we were taken to the GL building for our check-in. This process went smooth. Due to arriving late they had made reservations at Ocean Point restaurant (adjacent to the GL Building). After our brief orientation, we headed to the restaurant, as we were starving. Skipping unpacking, we walked to Ocean Point to satisfy our hunger. We arrived midway through their once-a-week "Dazzle" show held on Fridays. We were only able to snag a few appetizers being served, as we were informed that the dinner service had ended prior to our arrival. Our request for food was declined & we were directed to either the main resort restaurants or room service. This added to what had been a taxing day. We stayed a bit longer, had a few cocktails, took in the remainder of the show, & returned to our room to unpack & order room service (the idea of a second dinner trip simply unappealing). We opted for room service, ordering a burger & pizza while we unpacked. While waiting we took a brief stroll around the pool area & deck. However, our patience was tested as food took 90 minutes to arrive, only to be a dry unappetizing & cold. We then decided to try the hot tub to soak away the day. It was at this time that we learned the hot tub was not working & that this had been an issue for several days already. Feeling defeated, we retired close to midnight, with hope that tomorrow would bring the vacation we expected. The resort comprises three distinct sections: The Royalton, Hideaway, & GL. Each section increases in luxury & exclusivity, w/ Royalton being the base & GL the top tier. GL is also a nude section of the resort, catering exclusively to adults aged 21 & over. GL guests have access to all areas & services, including GL, Hideaway, & Royalton while Royalton is family-oriented & its guests do not have access to Hideaway or GL. The tiers are distinguished by bracelets provided, which also act as keys. On evening 1, we met our butlers & discussed our needs & expectations. We indicated we would like an additional robe (as there was only one), extra towels daily, a filled ice bucket each day & evening turn-down service. Throughout our stay, we found ourselves having to request towels daily. On 2 of the 8 days, we didn't receive towels & were told none were available. The turn-down service didn't begin until day 4. As for room service, housekeeping was mediocre at best. Several times, our room was serviced, but the floors felt dirty, towels weren't replaced, & our rear swim-up was not regularly cleaned. We often asked for the deck to be tidied, including removal of wet/soggy pool towels left out all day. They also didn't visit our room until late afternoons typically after 3pm. There were only about 28 units in our building & it wasn't full. Despite this, housekeeping was always late, often forgetting to replace items like toiletries, extra towels, & didn't meet normal standards. On our final Friday at the resort, the housekeeper knocked on our door & mentioned she was going off duty soon (she was expecting a tip before leaving for the evening). There was also a lack of respect for our privacy, especially when it came to the "Do Not Disturb" sign. We constantly were interrupted: maintenance knocks (1x to check fire detectors, 1x for a 45-minute install of shampoo/conditioner units), frequent visits from minibar staff (which could have been done during housekeeping or turn-down service) & other disturbances. A classic disregard of privacy occurred when we put out the "Do Not Disturb" for a nap. Within 20 minutes, the phone rang. It was our butler, who said they saw the "Do Not Disturb" but were calling as they had a delivery. Irritated, we got up for the delivery (a small cheese plate). While a nice gesture, we felt our privacy should have been respected. Once dropped off, we tried to resume our nap, but alas, our phone rang; this time it was hospitality, checking to verify cheese plate delivery. An unrequested plate as worth of disturbing us twice. Only 1 bottle of liquor is allowed per room (per stay). In all of our all-inclusive experiences, this was one of the pettiest. You are at an all-inclusive resort; you can drink all day & night. Yet you only get 1 bottle for the room. At all previous resorts there were at least main-stay liquor in your room (vodka, rum, gin, etc.). And if you are a beer drinker, you better like Red Stripe as there are no other offerings of beer. Rooms at GL look nice & upscale at first. However, based on our stay in room 9012 (swim-up suite) signs of wear & tear were apparent. Issues included marred furniture (scratches & wood swelling due to moisture). The armoire had doors that were damaged & swollen, making it difficult to open fully. The bathroom mirror was also marred & flaked. Hot water was to limited & on a timer, as it was unavailable late at night & early in the morning. We only had hot water between 7 am & 10 pm & it was lukewarm during peak times The AC was controlled by the thermostat, but it never shut off during our entire 8-day stay & it was always cold. We thought this might be an issue unique to our room, but neighbors 2-units away kept their doors open to let in warm air, so it wasn't just us. We were told the AC would auto cut off if we left the sliders open, but our AC ran constantly, even though we kept our sliders most of the time. Our swim-up area was nice but had issues. The tiles on sit-shelf & the swim-up pool were breaking off & the stairs from our shelf to the pool were missing a lot of tiles. The porch of our unit was often dirty w/ debris. We had to ask multiple times to clean it, as it went several days w/ an ash-like substance. We found this was from trellis poles breaking away from the main supports, resulting in paint & wood chips littering the patio. The exterior of the building also showed wear & tear. Large chunks of paint were peeling off, trellis members popping off & there were excessive paint drips on exterior columns, bases, & trim pieces missing. The pool deck & ramps, (a Trek-like syn-wood), were deteriorating. Numerous areas were breaking, sagging & would buckle with weight. One guest fell & had to fill out an accident report. This Trek decking was very hot in the sun, so barefoot walking was not a good idea. The GL pool grill was closed for renovation. This was particularly disappointing since it was the only GL place for food during its normal operating hours w/out having to get dressed. During the renovation, food was only available at lunch from 1:30 to 2:30 & if it ran out there were no other options except to get dressed & go to a resort restaurant or use room service. The pools were not heated & w/ overcast cooler-than-normal weather, the pools were cold. In the first few days of our stay, everyone at GL complained that the hot tub was not working, ruining the chance of evening drinks & fun. It wasn’t until day 5 that someone went to the main resort, & demanded action (previous requests to butlers, bartenders, & GL staff were ignored). On that day, the hot tub was warm for one evening, but then it went back to being cold for the rest of our stay. From what we heard, this issue was typical; it was either unbearably hot or cold. Supposedly, it has not worked correctly for the past year, but it seems the resort doesn’t care. The GL pool bar not affected by the grill renovation, but was understocked. Many liquors & mixers were unavailable & there was a noticeable lack of fruit, even though the resort had an abundance. 1 day we received a fruit plate -far more than any one couple could consume. We took it to the bar & asked them to use it for our drinks & share. That was the only day we enjoyed good fruit-based rum smoothies. The pool bar did not have an Island Oasis machine, even though every other bar on the property had one. This was disappointing, considering GL is supposed to be top-tier. Service was the most disappointing. Staff appeared aloof, unwilling to meet eyes, tired, bored & uninterested in the job. In all our previous experiences, both all-inclusive resorts & cruises, we had never encountered such a lack of attention. What stood out was how often we were told "no." We would walk into a venue & ask if they had a particular item, only to be told no, w/ no attempt to check if the item was available elsewhere on property. No one was willing to make the effort to get what we wanted. The worst incident occurred at the Hideaway bar one evening before dinner. My wife ordered a gin & tonic w/ lime. They had no tonic or limes, so she opted for a martini. I ordered Kahlua & cream, only to be told there was no Kahlua (seen it at other bars). The bartender offered coffee liqueur as a substitute. When I finished my drink, I noticed something in the bottom of the glass – a dead bee. I thought it had probably climbed into my glass & died, so I asked for another. Again, I saw something in the bottom of the glass, this time a fly. I told the bartender, who strained the bottle & found 3 flies in it. He then dumped the flies in the trash, poured the liqueur into the bottle & put it back on the shelf! The food was the most disappointing aspect of this resort. In all our years of travel, we never had a more disappointing experience. The limited food they served was not very good. On a few days, lobster was an option, but the tails were very small & by the time they were served were cold & dry. The steaks were generally overcooked, cut from flank steak & drowned in sauce. If the GL grill had been open, the food would have been made to order & available from noon until 6 pm. Ocean Point was the only other nearby restaurant for GL guests. However, it was also available to Hideaway, so it wasn’t exclusive & there were often waits for breakfast or dinner. We found the breakfasts here to be the best on the property. Breakfast was made to order & generally decent. However, a major issue across all the resort was the availability of menu items. Several mornings, half of the 12-16 smoothies listed were unavailable due to lack of fruit, despite having them on property. On one morning, they did not have bagels, white or wheat toast, or English muffins available, all of which were on the menus. In the evenings, this restaurant served as French, but it was far from French & the food was average. They never offered the lobster bisque on the menu & certain dishes were often unavailable. The other restaurants on the property faced similar issues, from not having items listed on their limited menus to serving subpar steaks or dishes that were bland or excessively spicy. Our experience at the Japanese Zen, was particularly poor. When dining, we had the option of eating inside Teppanyaki or outside. We chose outside because the fans weren’t strong enough to clear the smoke from Teppanyaki, making it too smoky to enjoy. The smell of smoke was crazy when we arrived for our meal. Dining on the patio was also less than ideal as our 7:30 pm reservation coincided w/ the main stage playing a loud children's movie. This ruined the atmosphere along restaurant row. Sushi was pre-set (crab, tuna, a Philly roll, & salmon) not very impressive. We compared it to supermarket-quality sushi, which isn't particularly high. For dinner I ordered the beef & my wife ordered Japanese noodles w/ vegies. My wife's dish was saturated w/ ginger & she could not eat it. My tenderloin was a misnomer; it was a large, fatty, tough piece of beef, salty, & drowned in a sauce that overwhelmed the meat. The fried rice, which we had hoped would redeem the meal, was inedible due to so much ginger. One night, we dined at the steakhouse, Hunters but the menu didn't live up to the steak-house name. Selections were limited & the steak cuts were not of the quality expected from a steakhouse. Premium cuts like a tomahawk steak came w/ an add-on charge of around $140. My wife ordered a grill mix, which included chicken, sausage, BBQ ribs, & tenderloin. The tenderloin, like at Zen, was not true tenderloin & tasted more like ground beef. The only good item was the sausage. I ordered the New York steak, hoping for a New York strip. Instead, I received another overcooked, tasteless meat drenched in sauce that was most likely flank steak, or some cheap cut of beef. A particularly shocking aspect of this venue was the presence of bats (flying around & hanging from corners) creating a health hazard. I captured a video of a bat hanging above a table near us (a potential for illness or worse). Despite reporting this, the resort seemed unaware & had not addressed the issue. The ’best’ restaurant on the property was Dorado. Exclusively serving GL & Hideaway guests, it was the most consistent among the dining options. While not outstanding, the food was generally good, making it the best they had offered. However, it suffered from some of the same issues as the others, such as not having menu selections available. On one evening, I ordered Grouper & found it very good, but on other nights, it was not available & there was no substitution. Additionally, lobster bisque (on menu) was never available & was substituted w/ either shrimp bisque or an awful seafood soup. The buffet was the largest venue & was usually busy due to the serve-yourself format. Unfortunately, that was about as good as it got. We only visited once because the food sat out too long, looked dry, old & unappetizing. The dishes attracted flies at the service bars. We also found frequently empty stations, devoid of food that wasn’t refilled. The only way to get good food at this venue was to tip the cooks stationed in each area. However, this was only possible if you could find the cook. If you didn’t offer tips, you weren’t getting the time of day or the food you expected. Lastly was the fact that you could not take food ‘to go’ from the buffet. They claimed it was to avoid ‘food poisoning’, but it felt like a cost cutting measure as god-forbid, someone wanted a late-night snack in their room that wasn’t a dried burger or soggy pizza. There were a few other restaurants onsite, including Mexican & Italian. We decided to skip Mexican after hearing bad reviews from guests at the GL pool. Everyone who had dined there said it was disappointing. We chose not to try the Italian, which turned out to be a wise decision as we heard more negative reviews than positive ones. The only positive feedback from other guests was that the pizza was decent. When staying at what is supposed to be a high-end resort, relying on pizza & burgers as your best dining options is disappointing. It’s important to note that many of the venues are closed on various days, something not advertised. You have to check the schedules to see which venues are open. We were surprised on many evenings to find one, two or more dining options closed. During our week, the Italian venue was closed 3 days, further limiting dining options. Overall, we were disappointed. By the 5th day of our stay, we were wanting to leave & go home, something we have never felt on any other vacation. After numerous & general disappointments, we decided to speak w/ a manager. After showing hospitality staff videos & expressing concerns, we were set up for a meet w/ a manager. On our last day, we met for over an hour. The manager took notes of our grievances, saw videos, showed concerns about the bar/fly incident & was concerned about the staff issues. She assured us that the issues would be addressed & that she was upset that our experience did not meet expectation. She asked what would make things right and we suggested some compensation for our experience (we did this to see both the value they placed on our issues & if they cared). The manager said she would take this to her bosses & get back. Shortly after we received a call offering $300 in compensation. Our initial reaction was to laugh. With this, the offer was raised to $500 (keep in mind they offered us a gratis return visit, which at a 4-day min. would be several thousand dollars). Considering we spent around $6k on the stay, booked on a Cyber-Monday deal the year before, the $500 offer seemed unfair. She asked what would make us happy. We said if they were serious, we would think an amount equal to 20-25% of what we had paid. She said they couldn’t offer such compensation but provided contact info for us to pursue once home. She asked if there was anything she could do for us before departure. We mentioned private transport to the airport & Club Mobay access (which we were on standby for on arrival but wasn’t available). She promised to do her best to fulfill them. An hour later, we were disappointed to learn that Nexus refused the request, even w/ resort intervention. The final blow came on our last evening at 9 pm, our butler called to ask if we had received Club Mobay confirmation. I told him we hadn’t and he said it was approved & someone would be at our room shortly w/ the info. We thought “Finally, something went in our favor.” At 10 pm hospitality called. We were told the Club Mobay request had been in error & was full so they couldn’t accommodate us. Thanks, Royalton, for one last dig before showing us out the door. Our departure was a welcome one. This was not a good vacation & it far from any value. We truly cannot offer any good qualities in this resort that would make us return; the best advice we can offer is to stay away. At best it’s a semi-inclusive resort w/ a lot of bait & switch going on.

The Grand Lido is a small section of the overall Royalton resort. The clothing optional area is very limited, including only the pool area. There is no beach per se, only a small area of rocky shoreline accessible only during low tides. The rooms are very nice but this resort is not worth the exorbitant price. The other areas of the resort are available to Grand Lido guests, but there are some rather ridiculous rules. For example, women can wear tank tops to dinner but men cannot—shirts with sleeves only. Also, flip flops are not allowed at dinner—only sandals or close-toed shoes. The resort seems very pretentious and is trying to be higher class than is warranted. There is new management and even the staff do not seem to know the various rules. The staff seem uptight and very stressed, as if somebody is looking over their shoulder watching for them to screw up. If you want a much better and freer experience, book Hedonism II right down the road. It is less expensive and a whole lot more fun, since it is clothing optional everywhere but the dining room and reception area.

We visited back in Sept. 2022, you can read my review from then. We stayed Dec 6-13 2024. Over all the Grand Lido is very good experience. Suites are still very nice, starting to show some wear & tear, Room 9212. The bed is probably the most comfortable bed I have slept on at any hotel or resort. Outside of GL building and pool area needs work. I thinks some of its from recent storms, the building is cosmetic, pool decking needs replaceing for sure, its down right dangerous. Hot tub did not work for the first 3 days, oddly it was not working properly 2+ years ago. Staff members still some of the same great faces Simone, Capt Kirk, Sheneaqua, Peaches all do thier best to make sure your stay is good; Thank You All! Lunches at the pool grill are good. A little inconsistant on selections. Management should think of adding some things like a salad bar and a special of the day. The Au-Natural experience is wonderful. Other guest are very friendly and easy to get to know. I always say nudist are the friendliest, no hang ups and no judging, all age groups. Now for a few cons. Once you leave the Grand Lido and you must for breakfast or dinner, this is where it falls down for us on the Royalton side. Not 1 indoor restaurant had the AC working, the higher end Dorado had pedistal fans all over. Is this budget cuts to save electricity? If you order a bottle of wine off thier limited wine list, be prepared to wait 30+ mins, the bottles are kept in a centrl location and they have to call and order it to be sent to the restaurant, very odd. Restaurants are very hit or miss as for quality and what is on the menu but don’t have it. Maybe the app is great and entree falls very short or vice versa. Ocean point breakfast, we used to love was horrible, ICE COLD over cooked scrambled eggs, ice cold under cooked toast, no english muffins, no ham even though all on the menu. Be prepared it a 1hr minimum to have a basic breakfast. Diner at Ocean Point tasted good, but again not hot. Grazzi pasta was way over cooked but yet the differant sauces we had were excellent. Mangement please fix the SEWER smell outside of Grazzi, and its not fron the seaweed on the beach. Calypso was a huge disappointment, last trip it was a highlight of the trip. My wifes fish was ice cold to the touch inside. My ox tail stew, was luke warm and nothing but bones and a few veggies, no meat. We left our server a tip and left the entrees on the table and went to the buffet. Buffet had many choices, we did a lunch and dinner there, overall good for a buffet. Staff and servers in the resturuants were all great. Hostess need improvement (less attitude) and need to learn how to react to tabe request etc. Room Service is extreamly limted comapred to what it was, this was a disappointment. Bars are still poorly stocked or replenished, Even at Grand Lido pool or Dimond club lounges. If you are looking for top shelf brands they are far and few. The excues on our 2022 stay was they were still experiencing supply chain issues related to covid. What is managements excuse now? More budget cuts? Sad that 2+ years later still food & beverage challenges. One are that they do not cut the budget is the grounds. The landscaping and overall cleanliness is SPECTACULAR, kudos to the manger of this dept.; Maybe help out the food and beverage manger! Our butlers Michellle and Romaine, thanks for your great service and all your help! Will we return? Yes Probably? Will we run back? Probably Not. Will watch reviews to see if things improve. If management would like more details or pictures on problems, please email me. You have my room# and dates stayed so you have my info. Start listening to your reviews, many others like mine. If anyone has a specific question, feel free to message me here. Russ & Penn