TripAdvisor Traveler Rating

We rented the penthouse suite. The outdoor Jacuzzi leaks water to the point they had to refill it every other day. Only a couple jets worked and the blowers were completely non functional. You can't control anything yourself maintenance has to come and turn on the jets or the heater not both manually under the skirt. The Jacuzzi in the bathroom the jets would not stay on. They repaired it on our 2nd day and it worked that night but the next night it was no longer working. They came again on our 4th day and tore it apart and fixed it again. There are lose tiles in the bedroom that I tripped on in my slippers. We had maintenance in our room pretty much every day of the trip. The cleaning is just the facade. If you look at baseboards or behind doors and in crevices you see they are filthy. The resort is beautiful. The grounds are well kept. The areas aound the pools and bars were all fine. The tables at the Dorado and Ocean Pointe were not steady however and would slosh your drinks every time you touched the table. The food was extremely lackluster. Only a couple of the restaurants are open a night and the menus are very limited. Often items were unavailable or replaced with something cheaper. It all screamed corporate cost cutting. Having read lots of reviews from the past we had high expectations but the reality of today is this place is not worth it. All the premium cuts of beef and things like lobster are now additional charges and even when you decide to splurge on them the results are ridiculously bad. Now the staff on a whole were wonderful. They would so anything in their power to make things right but they can't repair things that they don't have parts for and are handcuffed by corporate policies. Also the ocean access at the grand lido is no longer available. You can do as others have done while we were here and climb over the railing and climb down the rocks.

Went here for our 16 year anniversary. Was a wonderful time. The entire staff was friendly and warm with everything they did. Tianna and Conley are the best at their jobs. The grounds were kept absolutely perfect. This was up above a 5 star experience.

Went here for our 16 year anniversary. I would like to complement the entire staff for showing my wife and I and truly wonderful experience. To Tianna and Conley you are the best at your jobs, your warm hearts and great spirit. I want to say to them Thank you so much for a truly unforgettable time. To the rest of the Royalton staff, thank you for you warmth and fantastic hospitality. Food was fantastic and every category is 5 stars.

After a long wait we finally were able to return!! Originally planned trip for last year but was cancelled due to Hurricane, Royalton finally reopened!! Despite reopening growing pains, staff was wonderful. Captain Kirk is always one of the best!! We did miss Simone, she needs to be brought back for our pool event coordinator. Philesea made the best lunch poolside everyday!! Buffet is great for breakfast. Dinner in the evening was not as expected although it was growing pains! Having the vibe team coming over to grand lido was embarrassing. Young girls was not wanted by any of the patrons.

A time was had ! Fabulous experience. I have included pictures of many of the people that I want to thank for such a memorable experience. Everyone is top notch but the pictures are of my personal favorites. Looking forward to repeat trip.