Active Advisories
Due to scheduled pool renovations, the resort will be temporarily closed to guests from August 30, 2026, through October 26, 2026.
Overview
Once you step on this property you feel the incredible ambiance. As you stroll through the lush gardens you'll notice the excellent choice of restaurants, the large pool and the hub of ongoing activities until you reach the beach and then you say - does it get any better than this?
Check in
3 p.m.
Check out
12 p.m.
Rooms
516
Inclusions
- Round-trip airport transfers
- Intro scuba lessons in the pool
- Online or mobile check in available
- All taxes
Rooms
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Ceiling fan
- Balcony or Patio
- A/C
- Alarm clock
- Crib (on request)
- Hair dryer
- Housekeeping
- Mini-bar
- Phone
- Rollaway bed (on request)
- Safe
- TV
- Balcony or Patio
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Ceiling fan
- Mini-bar
- Free access to the Spa wet areas
- A/C
- Alarm clock
- Crib (on request)
- Hair dryer
- Housekeeping
- Mini-bar
- Phone
- Rollaway bed (on request)
- Safe
- TV
- Balcony or Patio
- 1 king bed, and 2 double beds
- No more than 6 guests in the room
- 1 king bed, and 2 double beds
- Minimum 2 adults, maximum 6 adults
- Maximum 4 children
- No more than 6 guests in the room
- Balcony
- Ceiling fan
- Mini-bar
- Family unit is composed of two connecting rooms
- Toys for kids, playstation in the room and free babysitting at night, ages 4-12 til 10pm once per stay
- A/C
- Alarm clock
- Crib (on request)
- Hair dryer
- Housekeeping
- Mini-bar
- Phone
- Rollaway bed (on request)
- Safe
- TV
- Balcony or Patio
This room requires a minimum of 4 guests
Amenities
Aerial View
Aerial View
Aerial View
Aerial View
Pool
Pool
Beach
Beach
Beach
Pool at night
Beach bar
Beach bar
Sakura
El Mercado
Kids club
Kids club
Spa
Watersports
Bar
Location
Reviews
TripAdvisor Traveler Rating
Overall good and fun experience (with some disappointments)
sugeesy on Dec 09, 2025
• It was a beautiful resort and beach. Most of the hotel is clean and the staff is nice. • Food was good, pretty basic buffet. • The rooms need upgrading in furniture and deep cleaning necessary on stains and other stuff, I had a premium pool view. • Overall it was priced on the less expensive side, so the resort overall based on value was good. We stayed for 5 nights, and was part of a large family group of 35 • Major disappointment was the arrival of my husband and I. We arrived at about 11:30 and I realize this is early for a hotel so we decide we will go to the lobby and wait there until check in is available, the front desk refused to let us in although we were coming with luggage from the airport and in a taxi. They insisted we pay $30 per person to even be allowed on property, its not about the money it was more on the rudeness and inconsideration. To top it off, they said at about noon we can come back to check in but we needed to be off the property. Not only was it inconvenient but I also was not informed of this charge ahead of time, again its not about the money but more so on the lack of customer service. After we walked away and ready to go elsewhere , another staff member saw us upset with our bags on the way out, he asked what happened and we explained the situation, and they said that's ridiculous, and they took upon themselves to ensure we remained in the lobby and allowed to check in 15 mins. We thanked him profusely and tried to brush it off.
Always a Wonderful Experience!
Dana A (Pensacola, Florida) on Dec 06, 2025
Have been here multiple times and this resort never disappoints. Customer service is top notch from the servers to bartenders and even the employees cleaning and sweeping the buffet area. Resort is beautiful and clean. Looking forward to visiting again. Domingo and Generosa at the main buffet have the talent of extreme customer service mastered. They work extremely hard. Luz and Carlos at the pool buffet are also very hard workers who are attentive and willing provide excellent customer service.
Vacation Offers
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