Contact us

We're here to help. Get in touch by selecting from the options below or learn more about how to manage your booking with our easy to use self-serve tools. 

To cancel or modify a reservation booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, please contact them directly.

Call centre agent with headset

Try our online self-serve tools and skip the wait

Manage your booking and find answers to our most frequently asked questions

Explore common topics

Still have an unanswered question?

We're here to help. Please have the following information ready when you call us:

  • Your reservation code
  • Your WestJet Rewards ID (if you have one)
  • The full name of the guest(s) travelling

New or existing bookings and general inquiries


Toll-free from Canada

Hours of operation:
24 hours/day, 7 days/week

Toll free in North America for support in Japanese

 Hours of operation varies

WestJet Vacations bookings


Toll-free from Canada

Hours of operation:

6 a.m. to 10 p.m. MT 7 days/week

Missing or damaged bags


Toll-free from North America


Outside of North America

(additional charges and restrictions may apply)

Request a callback

As travel picks up again, call wait times may be high. Schedule a call back at a time convenient for you.

General inquiries

Hours of operation:
24 hours/day, 7 days/week

Please note: General inquiries agents can assist with inquiries related to flight bookings only.

For support with Missing or damaged bags please give us a call at  1-866-666-6224 in Canada or 1-403-444-2581 outside Canada (additional charges and restrictions may apply.)


Vacation inquiries

Hours of operation:
6 a.m. to 10 p.m. mountain time 7 days/week

Have feedback for us?

We want to hear from you

Services for guests with special needs

TTY for guests who are deaf or have partial hearing

  • Toll-free: 1-877-952-0100 (Please only use this number if you are deaf or have partial hearing)

Guests with disabilities experiencing difficulties accessing

Did you find what you were looking for?
Glad we can help!