Guests affected by the labour disruption
We're here to support guests whose travel has been impacted by the labour disruption. Our teams are currently prioritizing guests travelling within the next 72-hours and those whose travel was disrupted within the last 72 hours. If you're not travelling soon, we appreciate your patience and encourage you to contact us closer to your departure date.
Visit our guest updates page for answers on flight impacts, cancellations, rebooking options, and refunds.
Contact us by phone
We’re here to help
New or existing bookings and general inquiries:
Toll-free from North America
Hours of operation:
Available 24 hours a day, seven days a week
Please be advised: when making new bookings by phone, some fare bundles will be subject to a service fee.
Calling from Canada or the U.S.
Calling from another country
(additional charges and restrictions may apply)
Hours of operation:
6 a.m. to 10 p.m. MT, seven days a week
TTY: If you have a teletypewriter (TTY), you can contact us with a few simple steps:
- Dial 711.
- After the operator gives you the go ahead, type in 1-888-937-8538 and then type GA.
- The operator will dial the number for you and will let you know as soon as someone answers the call.
- You will then proceed to use teletype to communicate with the operator, and the operator will act as a translator to WestJet.
Guests with disabilities experiencing difficulties accessing WestJet.com:
- Toll-free: 1-866-693-7853
Toll-free from North America
Outside of North America
Additional phone numbers
Calling from a country not listed, or if a specific number is not working due to calling restrictions: +1-403-444-2446.
Long distance charges will apply. Restrictions may be due to local carrier, mobile carrier, or calling limitations at hotel/accommodations.
When dialing international toll-free numbers, please be advised that additional charges may apply from hotels or payphones and certain restrictions may also apply from mobile phones and telecom providers. Please use the local international dialing prefix where applicable.
Accessibility support
TTY: If you have a teletypewriter (TTY), you can contact us with a few simple steps:
- Dial 711.
- After the operator gives you the go ahead, type in 1-888-937-8538 and then type GA.
- The operator will dial the number for you and will let you know as soon as someone answers the call.
- You will then proceed to use teletype to communicate with the operator, and the operator will act as a translator to WestJet.
Guests with disabilities experiencing difficulties accessing WestJet.com:
- Toll-free: 1-866-693-7853
- Connect with us using our Contact us form