Contact us by phone

1-888-937-8538

1-877-737-7001 

Monday – Friday: 6 a.m. to 10 p.m. MT
Saturday – Sunday: 6 a.m. to 6 p.m. MT

Damaged baggage, missing baggage or missing contents

• Toll-free from Canada: 1-866-666-6224
• Outside of Canada: +1-403-444-2581 (Additional charges and restrictions may apply.)

Lost and found

To report an item left on board, or to update an existing report, please click the links below.

• Create new report

Hours of operation vary by airport.

WestJet Campus
22 Aerial Place N.E.
Calgary, Alberta,
Canada
T2E 3J1

WestJet Hangar
21 Aerial Place N.E.
Calgary, Alberta,
Canada
T2E 8X7

1-403-444-2435

1-866-952-2746 (1-866-WJ-CARGO)

Groups/meetings/conventions

• Request a quote for flight-only group bookings.
• Request a discount code for convention travel

Platinum and Gold tier members: please sign into your account from the WestJet app to access your respective dedicated number.

Phone: 403-539-7099
Fax: 403-648-8715
Open Monday - Friday: 10 a.m. to 5 p.m. MT

Mailing address: 22 Aerial Place N.E.
Calgary, Alberta, Canada
T2E 3J1

You’ll find help with gift cards here. We cannot provide help for gift cards at the WestJet store.

• South Africa: 800-5381-5696

Additional phone numbers

• WestJet flights: 1-888-937-8538
  
• WestJet Vacations: 1-877-737-7001
  

• China: 800-5381-5696
• Hong Kong: 800-5381-5696
• Israel: 800-5381-5696
• Japan: 800-5381-5696
• Korea (Democratic People's Republic of): 800-5381-5696
• Korea (Republic of): 800-5381-5696
• Macao: 800-5381-5696
• Malaysia: 800-5381-5696
• Philippines: 800-5381-5696
• Singapore: 800-5381-5696
• Taiwan: 800-5381-5696
• Thailand: 800-5381-5696

Additional phone numbers

• WestJet flights: 1-888-937-8538
  
• WestJet Vacations: 1-877-737-7001

• Australia: 0011-800-5381-5696
• New Zealand: 00-800-5381-5696

Additional phone numbers

• WestJet flights: 1-888-937-8538
• WestJet Vacations: 1-877-737-7001

• Austria: 800-5381-5696
• Belgium: 800-5381-5696
• Denmark: 00-800-5381-5696
• Finland: 800-5381-5696
• France: 00-800-5381-5696
• Germany: 00-800-5381-5696
• Hungary: 00-800-5381-5696
• Iceland: 00-800-5381-5696
• Ireland: 1-800-937-323
• Italy: 00-800-5381-5696
• Luxembourg: 800-5381-5696
• Netherlands: 00-800-5381-5696
• Norway: 800-5381-5696
• Portugal: 800-5381-5696
• Spain: 00-800-5381-5696
• Sweden: 800-5381-5696
• Switzerland: 800-5381-5696
• United Kingdom of Great Britain and Northern Ireland: 0-800-279-7072

Additional phone numbers

WestJet flights: 1-888-937-8538

WestJet Vacations: 1-877-737-7001

• Antigua and Barbuda: 1-888-937-8538
• Bahamas: 1-866-884-9188
• Barbados: 1-800-204-5647
• Bermuda: 1-800-204-0020
• Canada: 1-888-937-8538
• Costa Rica: 800-5381-5696
• Dominican Republic: 1-800-148-5344
• Grand Cayman: 1-800-204-0081
• Jamaica: 1-800-288-1029
• Mexico: 001-855-269-2979
• Puerto Rico: 1-866-886-2388
• Saint Lucia: 1-800 204-0409
• Trinidad and Tobago: 0018662086924
• Turks and Caicos: 1-866-887-1588
• United States of America: 1-888-937-8538
   

Additional phone numbers

• WestJet flights: 1-888-937-8538
• WestJet Vacations: 1-877-737-7001

• Argentina: 800-5381-5696
• Colombia: 800-5381-5696
   

Additional phone numbers

WestJet flights: 1-888-937-8538

WestJet Vacations: 1-877-737-7001

Toll-free: 1-888-247-6453

Toll-free: 1-800-681-2917

Toll-free: 1-866-896-8171

Travel support team – Air

Monday – Friday, 6 a.m. – 7 p.m. MT

Travel support team – Vacations

Monday – Friday, 6 a.m. – 10 p.m. MT
Saturday – Sunday, 6 a.m. – 6 p.m. MT

Phone: 1-877-664-3205

After hour calls will be directed to WestJet Contact Centre

Travel Agency Accounting
Email: taaccounting@westjetvacations.com

Toll-free: 1-855-757-0373

Ottawa, Ontario
K1A 0N9
Toll free: 1-888-222-2592
Website: www.otc-cta.gc.ca/eng/fly-smart

1200 New Jersey Avenue, SE
Washington, DC 20590

Inside the continental U.S.: 1-855-368-4200

Outside the continental U.S.: 1-202-366-2220

Website: www.transportation.gov/airconsumer

Consumers can obtain a copy of this Part 382, the regulations regarding nondiscrimination on the basis of disability in air travel, in an accessible format from the Department of Transportation by any of the following means:

1. For calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY),
   
2. By telephone to the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY),
   
3. By mail to the Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, and
   
4. On the Aviation Consumer Protection Division’s Web site (www.transportation.gov/airconsumer).