Contact us by social media (24/7)

WestJet is proud to be the first Canadian airline to provide 24/7 social media support. Contact us on Facebook or Twitter to get a quick reply. Please note we cannot complete payment transactions via social media.

Please be aware our response time is not immediate and can vary while we work to support all our guests inquiries.

A new way to connect

Juliet is your new digital travel assistant. She’s our first artificial intelligence (AI) chatbot and is available on Facebook Messenger.

We expect that Juliet may need a little help along the way. She’s still learning the ins-and-outs of airline social media conversations, but the more she chats, the more she learns. Our 24/7 Social Care team is on hand to pick up the conversation should Juliet not quite understand what you’re asking, or if she simply doesn’t know the answer yet.

Get answers quickly

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Our AI chatbot and social media support team is here to help 24/7.

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We're online and available to help 24/7. Tweet your travels with #WestJet.

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