We are well travelled in the Caribbean but this was our first visit to this area of Mexico and the hotel far exceeded our expectations. We travelled with Tui in the premium cabin, well worth the extra and better than BA in my opinion. However Cancun airport was chaos with massive queues and no organisation and would be the ONLY reason I would not return. We had a honeymoon suite on the second floor with views over the pool, large balcony with daybed, table and chairs, easily the largest room we have ever had with seating area with sofas, loads of storage, stocked mini fridge with soft drinks, water, beer, crisps and chocolate. Large bathroom with jacuzzi bath, indoor and outdoor shower and lovely toiletries. Housekeeping superb, room spotless and the evening turn down service was a real treat with music turned on, replacement towels, chocolates and water placed on bedside tables. The fridge contents were also replenished daily. We loved having the choice of different restaurants and our concierge was really helpful in making our reservations. We had breakfast most mornings at Lima Limon after a walk on the beach at sunrise and returned there for lunch. The guacamole and tempura shrimp tacos were excellent. Papitos served a wonderful oriental menu in the evening with excellent sushi and on some evenings a molcajete menu where grilled fish, meat and vegetables are served in huge granite bowels and should not be missed! Main meals generally started with tortilla chips and dips and portion sizes are generous. We also ate in the Italian restaurant and Caribbean Grill, both were excellent but Caribbean Grill was very over air conditioned and was not a relaxing experience as we were cold. The beach is absolutely stunning with powder soft white sand which never seemed to get hot. There were ample sunbeds and excellent bar service to your lounger from the very friendly and hard working staff. Whilst we had amazing hot sunny weather it was also really windy which brought the seaweed in, this was cleared by staff working tirelessly in the hot sun. We didn't use the main pool preferring the Bar 24 pool which we often had to ourselves and enjoyed the swim up bar. You can walk in both directions along the beach, it is very unspoilt with dazzling white sand. My only small complaint was the lack of a defined bar area with adequate seating. The main bar is between the pool and beach with only a few swing seats and some very uncomfortable rattan sofas. I feel this could be improved by providing more tables and chairs as it is such a pretty area in the evening lit up with fairy lights. It would also provide more seating for the evening entertainment which is in the same area. We thoroughly enjoyed our holiday and would like to thank all the staff who gave us such excellent service and are a credit to the hotel.

Another amazing vacation in the books! We cannot recommend this resort enough – the beach, food, drinks, grounds and staff are absolutely over the top! Thank you to all the staff that are like family members to us that always welcome us back home and for taking care of everything! I will attempt to name everyone but I’m sure that I will have forgotten someone and for that I apologize ahead of time. First, the captain, Agustin, he always makes sure that all guests are welcomed and are treated like royalty. If you need anything, have a question or need a recommendation, he’s the guy! Our butlers, Bernie and Israel were fantastic and took care of any request we had and anticipated some we hadn’t thought of! Also, Marbel, Alex, Victor and Enrique, thank you for always offering to assist us if we need anything and for being wonderful (former butlers of ours) - it was great to see them again. The bartenders and pool/beach waiters, Rene, Salome, Diego, Betsabe, Karen and Felipe are fantastic, remember your preferred drink choices and make us laugh. The beach butlers are incredible, how they cover the length of the beach and the pool is impressive! They really hustle and are so appreciated. Thank you Eli, Manuel and Michely! All the wait staff are excellent, shout outs to Dory, Julian, Bladmir, Endres, Arturo, Jesus and Juan! If you get a chance, I highly recommend sky massages and ask for Whilmar or Eva. We experienced excellent maid service and one maid in particular, Isidoro, was absolutely outstanding!! The entertainment team was very enthusiast and had us laughing during the champagne foam party. This resort is our second home and we have visited close to 20 times and will be back again soon. Thank you Martinez family for making El Dorado Maroma one fantastic resort with staff that are second to none, they truly make our vacations spectacular!!