Royalton Hideaway Riviera Cancun
Playa del Carmen 5.0
Active Advisories
Please note the following property upgrade projects at Royalton Riviera Cancun and Royalton Hideaway Riviera Cancun. Ongoing enhancements will be completed in divided stages.
To ensure guests continue to enjoy uninterrupted food and beverage services, offerings will be available in alternate spaces throughout each phase.
Dips Bar: September 1-27, 2025
All efforts will be made to minimize impact to guests during this time.
Overview
Discover Hideaway at Royalton Luxury Resorts, the perfect place to open yourself up to an elegant adults-only vacation experience. Savor gourmet cuisine, artfully prepared cocktails and enjoy the impossibly blue ocean, doing as much or as little as you’d like. Delight in the freedom of spontaneity with the perfect mix of daily water sports, fitness programs, yoga on the beach, or mixology classes beside the pool and unforgettable evenings of sunset champagne toasts, world-class dining and incomparable entertainment.
The Royalton Hideaway Riviera Cancun is a little oasis inside the larger Royalton Riviera Cancun. This provides guests the option to enjoy the facilities of the larger complex or stay relaxed within the adult only area.
Other fees include
- A Government of Quintana Roo environmental tax ranging from 1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
343
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Sunset view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Sunset view
- Maximum 4 adults
- No more than 4 guests in the room
- Ceiling fan
- Jetted tub
- Royalton Signature rain shower
- USB charging stations
- 24 hour room service
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Ocean view
- Maximum 4 adults
- No more than 4 guests in the room
- Ceiling fan
- Jetted tub
- Royalton Signature rain shower
- USB charging stations
- 24 hour room service
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Pool view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Pool view
- Maximum 4 adults
- No more than 4 guests in the room
- Ceiling fan
- Jetted tub
- Royalton Signature rain shower
- USB charging stations
- 24 hour room service
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Ocean or sunset view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Ocean or sunset view
- Maximum 4 adults
- No more than 4 guests in the room
- Ceiling fan
- Jetted tub
- Outdoor Jacuzzi
- Royalton Signature rain shower and USB charging stations
- 24 hour room service
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Sunset view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Sunset view
- Maximum 4 adults
- No more than 4 guests in the room
- Butler service
- Ceiling fan
- Royalton Signature rain shower
- USB charging stations
- 24 hour room service
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
Services and amenities included with Diamond Club™ rooms:
- Preferred room locations
- Butler service
- Private pool for Diamond Club™ guests
- Nightly turndown service
- Preferential reservations in à la carte restaurants
- Exclusive beach area with dedicated bar and waiter service
- Distinctive wrist bracelet
- Personalized check-in and check-out at the lounge
- Complimentary early check-in and late check-out (subject to availability)
- Diamond Club™ Lounge private access
- Selected premium drinks menu available in lounge (some restrictions apply)
- Daily, continental breakfast service in lounge
- Evening hors d’oeuvres and afternoon snacks including decadent desserts in lounge
- Upgraded room service menu
- Selection of pillows from The Royal Spa pillow menu
- Upgraded robes and slippers in room
- Exclusive discounts on spa treatments and services (some restrictions apply)
- Selection of in-suite liquors (one bottle per week)
- Upgraded mini-bar restocked daily (according to consumption)
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Ocean view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 queen beds, and 1 sofa bed
- Ocean view
- Maximum 4 adults
- No more than 4 guests in the room
- Butler service
- Ceiling fan
- Royalton Signature rain shower
- USB charging stations
- 24 hour room service
- A/C
- Hair dryer
- Mini-bar stocked daily
- Safe
- TV
- Balcony or terrace
- Coffee maker upon request
Services and amenities included with Diamond Club™ rooms:
- Preferred room locations
- Butler service
- Private pool for Diamond Club™ guests
- Nightly turndown service
- Preferential reservations in à la carte restaurants
- Exclusive beach area with dedicated bar and waiter service
- Distinctive wrist bracelet
- Personalized check-in and check-out at the lounge
- Complimentary early check-in and late check-out (subject to availability)
- Diamond Club™ Lounge private access
- Selected premium drinks menu available in lounge (some restrictions apply)
- Daily, continental breakfast service in lounge
- Evening hors d’oeuvres and afternoon snacks including decadent desserts in lounge
- Upgraded room service menu
- Selection of pillows from The Royal Spa pillow menu
- Upgraded robes and slippers in room
- Exclusive discounts on spa treatments and services (some restrictions apply)
- Selection of in-suite liquors (one bottle per week)
- Upgraded mini-bar restocked daily (according to consumption)
Amenities
- Accessible rooms only available in select room categories. Contact WestJet Vacations for further information.
- Elevators.
- Public areas wheelchair accessible
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Royalton Riviera Cancun
- Adults only
- Each week, guests will be able to participate in a very private and charming evening at Hideaway, with live music and perfectly crafted cocktails. The sound of the ocean waves crashing in the background and the moonlight will set the mood for this charming evening cocktail party that will reveal that the best companion has been with you all along.
| Type | Amenities | |
|---|---|---|
| Hideaway Swim-Up Bar | Bar, Swim-up bar | Open air |
| Hideaway Beach Bar | Bar, Beach bar | Open air |
| Pisces Swim-Up Bar | Bar, Swim-up bar | |
| Aquarius | Bar, Restaurant bar | |
| Lobby Bar | Bar, Lobby bar | |
| Hideaway Diamond Club™ Lounge - Services and facilities only available for Diamond Club™ guests | Bar, Lounge |
Check-out time: 12 p.m.
Wi-Fi
- Throughout the property
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| Gourmet Marché | Buffet | International | Breakfast, Dinner, Lunch | Dress code |
| Dorado | À la carte | Seafood & Grill | Breakfast, Dinner, Lunch | Dress code |
| Agave | À la carte | Mexican | Dinner | Dress code |
| Armadillo | À la carte | Tex-Mex | Dinner | Dress code |
| Armadillo | À la carte | Tex-Mex | Lunch | Dress code, Exclusive to Diamond Club™ guests only |
| Caribbean Grill | À la carte | Caribbean | Dinner, Lunch | Dress code |
| Grazie Italian Trattoria | À la carte | Italian | Dinner, Lunch | Dress code |
| Hunter Steakhouse | À la carte | Grill/steak house | Dinner | Dress code |
| Score Sports Bar | Snack bar | International, Pub & Grill | Snacks | Dress code |
| Taj | À la carte | Indian | Dinner | Dress code |
| Zen | À la carte | Teppanyaki | Dinner | Dress code |
| Scoops Gelato and Caffe Lounge | Café | Coffee and Pastries, Ice Cream | All day dining, Snacks | |
| C/X Culinary Experience ($) | À la carte | Chef’s Table | Dinner | ($), Dress code |
- Rooms: 343
- Eco-friendly hotel
- Fitness centre
- Fitness classes
- Salon available ($)
- Spa
- Spa treatments available ($)
- Water aerobics
- Yoga
- Beach front
- Public beach
-
All-inclusive: Included
- All meals plus snacks
- Unlimited international and domestic drinks
Exclusive to Hideaway guests. Hideaway guests have access to all other restaurants and bars located at Royalton Riviera Cancun,
- 24 hour front desk
- Concierge
- Laundry services available ($)
- Medical services onsite available ($)
- Multilingual staff
- Tour desk available ($)
- Wedding facilities available ($)
Aerial View
Pool
Pool
Pisces Swim-Up Bar
Caffe Lounge
Gourmet Marche
Agave Restaurant
Dorado Restaurant
Zen Restaurant
Caribbean Grill
Hunter Steakhouse
C/X Culinary Experience
Diamond Club™ Lounge
Casino
XS Disco
Gym
Gym
Tennis Courts
Spa
Spa
Salon
Location
Reviews
TripAdvisor Traveler Rating
4.5 Excellent
-
Cleanliness 4.6
-
Location 4.2
-
Rooms 4.5
-
Service 4.5
-
Value 4.2
Relax and Reset
Pamela M (Philadelphia, Pennsylvania) on Nov 15, 2025
Beautiful place it's a very big resort. With lots of things to do. You can relax and the pool enjoy good food at several of the restaurants. I will come by
Nice resort overall, but misleading “ocean view” and $200 “credit”
Stacy B on Oct 16, 2025
This was a nice resort overall but nothing special and I would not return. The staff was pretty apathetic and about as friendly as a fast food cashier. When I checked in, no one escorted me to my room, I was just handed my key with very minimal instructions on how to find my room that ended up being 2 buildings over on this huge resort. My goal for this trip was a quiet week of relaxing from the beach to my hot tub, so imagine my disdain when, as I got closer to my room, I heard increasingly loud music until I opened my door to find my “ocean view” suite was right over top of the party pool. To see the ocean, you had to step onto the balcony and crane your neck to the right. Thankfully I was there during weekdays when it seems to be quiet, but I imagine the weekends would get loud. My other main grip was that the $200 “travel credit” was just a book of $20 off coupons. I know these things are normal misleading claims, but they should still be called out. The food was ok, better than the Platinum Yucantan Princess I stayed at the year before. It was a few steps to the beach and it was easy to get a lounge chair. There was no seaweed when I got there the first day (05/13) but it increased as the week went on. It was a nice, modern resort with updated rooms. Also, on the last day, I realized there was mold growing in the water closet. Overall, I was able to enjoy myself, but I’d been happier if they accurately set expectations.
Vacation Offers
-
Receive up to $600 USD in resort coupons with a minimum 3-night stay at select all-inclusive Royalton Resorts in Mexico and the Caribbean.
St. Lucia, Antigua, Montego Bay, Punta Cana, Cancun, Riviera Maya, Grenada
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