Overview
Situated on one of the world's most beautiful white sand beaches, Sandos Cancun is a boutique all-inclusive property comprised of 214 rooms and suites. This luxury resort features 3 infinity pools, world class spa, gym, facilities for groups and weddings with gazebo area, non-motorized water sports, 2 tennis courts with a stunning view of the Mexican Caribbean Sea, Total Gourmet experience with several dining options to choose from.
** Effective January 1, 2025, Sandos Cancun will become an adults-only property. **
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
215
Inclusions
- Daily activities
- Round-trip airport transfers
- Dinner can be à la carte
- Nightly entertainment
- 24 hour room service
- All taxes
Rooms
- 1 king bed, or 2 double beds
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Maximum 3 adults
- Maximum 2 children
- No more than 3 guests in the room
- Balcony
- Bathroom with tub and shower
- Coffee maker
- Mini fridge
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Concierge service
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, or 2 double beds
- Partial ocean view or and Partial Lagoon View
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Partial ocean view or and Partial Lagoon View
- Maximum 3 adults
- Maximum 2 children
- No more than 3 guests in the room
- No Balcony
- Bathroom with tub and shower
- Coffee maker
- Mini fridge
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Concierge service
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed
- No more than 3 guests in the room
- 1 king bed
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Kitchenette
- Living room
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Concierge service
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
Amenities
Bar One
Bar Two
Pool
Beach Aerial
Fitness Centre
Main Pool
Frattini's Restaurant
St. Trop Restaurant
Gaijin Restaurant
Zango Restaurant
Spa
Spa
Wedding Facilities
Location
Reviews
TripAdvisor Traveler Rating
Party
Cory S on Dec 27, 2025
Party. good food. Good room. Good beach. Good pool. Good service. Good party. Good food. Good pool. Good party. Good drinks
Not a 5-star resort, avoid!!
Szymon_1985 (London, United Kingdom) on Dec 27, 2025
This is definitely not a 5-star resort. We spent one week here, and the condition of the room left a lot to be desired for a property that claims this standard. The bathroom was in particularly poor shape—the tiles were literally disintegrating. The balcony door didn’t close properly, meaning the room was not soundproof at all. The noise was constant and extremely disruptive, mainly coming from a large air-conditioning or extractor unit from a neighbouring property (much bigger than Sandos), which runs continuously and is very loud. Because of this, it’s impossible to properly enjoy the pool area. The noise is always there—whether you’re by the pool, walking through the resort, or even passing by on the beach. The location itself is great, but we deeply regret not choosing one of the neighbouring hotels instead. Prices were very similar, yet those properties appeared to be in much better condition and offered noticeably better service. Unfortunately, the photos used by the hotel and tour operators are clearly outdated. It feels like a marketing trick to make people book, and sadly my partner and I fell for it. The food was genuinely good—I’ll give credit where it’s due—but that would likely be the case at the hotel next door as well. Overall, it’s a big, definite no from both of us. This is simply not a 5-star resort. To make matters worse, during our stay there was renovation work going on. Pool tiling was being redone in the evenings, involving loud noise while old tiles were being removed. There was also other building work around the property. Service was disappointing too. On one occasion, I waited around 20 minutes for a beach towel, which was never replenished. Asking reception for help didn’t resolve the issue either. Absolute no from us. Thanks for ruining our Caribbean holiday!
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