Overview
The new Hyatt Place Edmonton-West is located near the West Edmonton Mall—the largest shopping mall in North America with over 800 stores, restaurants, an amusement park and a water park. And you’ll be impressed with the amenities that make your stay easy and efficient.
- Free breakfast.
Check in
3:00 p.m.
Check out
11:00 a.m.
Rooms
161
Inclusions
Rooms
Amenities
Breakfast hall
Gallery sofas
Gym
Pool
Location
Reviews
TripAdvisor Traveler Rating
Mid.
Dakota H on Dec 10, 2025
Hyatt website does it mention that KOHO cards are no longer accepted. It also wasn’t stated during booking. If KOHO cards aren’t accepted, guests shouldn’t even be able to book with one. We only found out at check-in when Shae informed us—with a very dismissive and unprofessional attitude—that KOHO isn’t accepted. The policy isn’t the issue; the lack of communication absolutely is. Guests deserve clarity before they reserve a room. I’ve stayed here multiple times and usually had a good experience, but the last three stays have all involved interactions with Shae, and her attitude has been consistently poor. The back-handed comments, the tone, and the overall energy are not what you expect from someone working in customer service. Everyone has bad days, but this is the fourth time I’ve dealt with the same behaviour. What’s more concerning is that it often feels like this treatment is directed at me personally, and at times it has felt race-related. I’ve watched other guests who don’t share my skin tone be greeted with noticeably better customer service than what I receive. Whether intentional or not, the difference in treatment is very obvious, and it genuinely impacts the comfort of the stay. Not all natives are the same ???? Aside from that, the food is decent and well-priced, the cleaning staff are always friendly and helpful, and the rooms are generally lovely. It’s just unfortunate that one staff member’s repeated attitude issues overshadow an otherwise good hotel. Beds are immaculate, out of the 7 pillows in the room, at least 3 of them are my preferred texture, fluffiness and very comfortable. Beds as well, mixed with the softness of the bed ????
Great place to stay, with very friendly and attentive staff! Certainly do come back often!
MPMG-99 (Calgary, Canada) on Nov 29, 2025
Great hotel - excellent team of friendly staff. The rooms are always in a clean and tidy condition. It appears that the maintenance is being kept up to date!
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