The Ritz-Carlton Residences, Waikiki Beach reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

806 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Luxury rooms and outstanding service

David L (Fort Lauderdale, Florida) on Jun 20, 2024

Outstanding service and amenities. Every member of the hotel staff from desk staff , parking, cleaners and restaurants were beyond helpful. This is without a doubt a 5 star property . We highly recommend in house restaurant (La Vie ) and the breakfast dishes were amazing. Well worth the extra expense.

TripAdvisor users rated this property 4 out of 5

An urban and corporate hotel

Bryn D on Jun 10, 2024

This hotel is super urban and, despite the name, is not on the beach. If you are looking for a "Hawaiin" experience this is not it. It's very corporate although the service was great. I'd think twice before spending much time in Honolulu. You're in the middle of a big city and will see plenty of urban blight. The public beach is crowded and nothing special at all. Maui and Big Island are better places to visit, in my opinion, though Pearl Harbor is a must-do.

TripAdvisor users rated this property 5 out of 5

The best hotel in Waikiki, worth the money

smpc2 (Wells, United Kingdom) on May 30, 2024

It was amazing,worth every penny. Staff were lovely Three pools and they always found us a seat by the pool. The room was great and they helped us with a gift for our 30th anniversary. The concierge couldn't help enough so lovely Jordan was amazing I stayed at another hotel and looked around others and the Ritz was definitely the best. It was amazing The flat we had even had a washing machine and tumble dryer. There is no resort fee.

TripAdvisor users rated this property 5 out of 5

Amazing Family Experience

Derek L on May 17, 2024

Booked the 3-bedroom, Grand Ocean suite for a family of 6 adults and 1 child in May 2024. The experience from start to finish was amazing. First, when we arrived at the Ground level with our rental car, we were greeted by several employees - valet and Ground level front desk. Every person received a welcoming lei. The Ground level staff were very welcoming and comprehensive in explaining the layout of the hotel. Bellman received our suitcases and brought them straight to our suite - we had 11 large suitcases and 5 small suitcases. Check-in on Lobby level was seamless. Our suite was on the 31st floor with amazing ocean views; kitchen stocked every day with Nespresso pods, large refrigerator and dishwasher; suite with its own small washer and dryer (really helped on our 7 day stay). The sofa bed was already prepared, full-size - I slept in it all week and was comfortable. Per my family, beds in each of the 3 bedrooms were comfortable too. All toilets came with seat bidet unit - love those! Housekeeping was thorough every day and thoughtful - replenishing all that is needed. When we call for extra needed items, like towels, it was delivered within 10 minutes. Every morning prior to leaving the room, we would call the valet for the car, which would be waiting for us by the time we reached the Ground level. Valet is $50/day but well worth it based on the location and the service provided and especially if traveling in large group. At the Ground level, they can provide beach towels if you need for beach days. Adult pool with two jacuzzis was gorgeous with great views. At the pool there are towels provided. Our family went to the jacuzzi quite a bit! There is a separate children's pool with slides. Check-out was seamless, and bellmen were able to take all our suitcases down to the Ground level. We were all very sad to leave. Highly recommend this establishment, customer service and organization top tier!

TripAdvisor users rated this property 5 out of 5

Rooms include kitchen and laundry facilities

ladypanda (Sydney, Australia) on May 14, 2024

The staff here are the most friendly, nicest and helpful individuals I have met in our entire 4 weeks of travel in the USA. Everyone greets you with a wonderful greeting and smile. The hotel is quite modern & has two towers. It’s set back a couple of blocks from the beach but still very close to all of the local shops and restaurants. Max 10 minutes walk to the beach. The room includes a kitchenette and a laundry washer and dryer. OMG after 3 weeks of travelling I can’t tell you how good it was to was clothes in a washing machine. The hotel is modern, clean and has an amazing housekeeping service that we affectionately called our cleaning fairy’s. They were so good I wish I could take them home with me. Whilst I think the services provided at this hotel are great, I do need to clarify that the bedding situation isn’t ideal. Ok so let me explain. We initially booked a room for 3 adults, 1 king bed and a sofa bed but upon checking in we discovered that the sofa bed was uncomfortable with a super thin mattress, where we could feel the metal bars. (Probably fine for a child but not an adult). We addressed the issue with the reception and ended up upgrading at our cost to a 1 bedroom suite which they assured us was better for a family if 3 adults. So we paid without inspecting the room. Yes the room is bigger and much better BUT be warned the the two double beds are actually two king single beds. You cannot comfortably fit two adult westerners in the bed. So for us we still had to use the sofa bed. Whilst I wasn’t happy with the bedding arrangements on the upgraded room I lost the energy to complain a second time. My poor husband ended up on the sofa bed and my daughter and I had a king single each. Ritz Carlton if you are listening, king single beds are not acceptable, you really need to change the beds to be queen beds for the amount we are paying. There is heaps of available room, so room space isn’t an issue. In summary it is a lovely hotel but the cost is excessive and the bedding is not acceptable. I would not stay here again unless they fixed the bedding to be more suitable for western visitors.

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