TripAdvisor Traveler Rating

Spacious, clean, comfortable accommodations, with outstanding service. The staff was consistently warm, welcoming, friendly, and professional, anticipating our every need. We noticed, and appreciated, that each staff member, whether valet, concierge, bellhop, housekeeper, or pool attendant, called us by name. We enjoyed the balcony in our room, overlooking Waikiki and the ocean. The stay is pricey, but if it's in your budget, it's worth the splurge. Highly recommend!

Excellent hotel with good service. We had a suite for our family and was upgraded to a larger suite upon our arrival. We also received a bottle of champagne from the hotel. Hotel staff always greeted our family by name, friendly and helpful. Made us feel very welcomed. The room itself was clean and comfortable. Kitchenette was convenient for our family. Includes a microwave/oven, stove, and kettle. We were able to have take out when our infant slept and could reheat food or do some simple cooking. We did have 3 adults in our group so one slept on the sofa bed. The bathroom is in the bedroom with no door so a bit awkward for sharing. We had an infant in our group and the hotel provided a crib, bath tub as well as diaper pail which was very convenient. We had an ocean view room with a nice balcony, perfect for watching the sunset and Friday night fireworks. I sent packages to the hotel which was waiting for me in the room at check in. There is valet parking for 40 dollars a night. Pricey but good service. The gym was nice. The pool can be busy but they have a waitlist system for their pool chairs which was good. It’s not too far of a walk from the beaches and the hotel provided beach towels. Overall we really enjoyed our stay at the Ritz Carlton, and would highly recommend it. Would definitely stay here again.

Very nice hotel. As most already know, this is the close to the newest completely new construction buildings in Waikiki (not a refurb) and it shows in the facilities. The rest of Waikiki is a little tired. From the valet to the front desk, the local staff at the Ritz is super friendly and attends to your needs. Towel/water service for the beach (this hotel is not directly in the beach) is convenient. Daily free ice cream at the pool and other activities are nice (took my kids to a Japanese candy making). The key suggestion I would make is to put an above ground hot tub on that platform at the main pool. There is no hot tub available for children to use, and children love to use hot tubs as much as adults.

The Ritz Waikiki was a nice stay, but not up to the expectations I originally had, based on other similar hotels we've stayed in. Upon arrival, no one came up to greet us or help with our bags, even as we stood there looking lost and trying to figure out how to get to check in. Once we located the elevator and took it up to the check in desk, the front desk attendant was on the phone, which is understandable. However, he was the only one there and instead of a quick greeting and asking us to wait for a moment, he didn't acknowledge us at all for over 2 minutes. Eventually, another front desk attendant walked up and helped us, but the start of our stay put a bad taste in my mouth. We also asked for a late check out but none were available because they said the hotel was at capacity. Otherwise, the room (Deluxe Ocean View) was lovely and we enjoyed a late night swim in the pool after dinner. All in all, it was a fine stay. But for a Ritz, service is really what takes a hotel up to the 5-star mark, and I felt the Ritz Waikiki fell short in that regard, especially compared to other 5-star hotel experiences we've had. Next time, I'd save the extra money and stay at one of the other many Marriott properties in Oahu.

We reserved our stay through American Express Travel Services. I would highly recommend this hotel. Although it’s not directly on the water the pool is excellent and it has top notch service throughout the hotel. In addition, a number of restaurant’s and stores are close by and the beach is within a 1/4 mike (10 minute walk). The rooms and bathrooms were clean and modern. Check-in and out was excellent. Breakfast was included and it was adequate. Had a late checkout and we were only @ a 1/2 drive to the airport. Our unit had a washer and dryer and we don’t typically take advantage of this but it was perfect for families or when you’ve been traveling for awhile. We did all our laundry before arriving home. It sounds crazy, it was one less thing to desk with after a 14 hour flight. We would definitely recommend this hotel!