TripAdvisor Traveler Rating

My husband and I spent 4 nights and enjoyed our stay. I highly recommend booking through Costco Travel for extra perks. Our flight arrived very early in the morning, so our room wasn't ready by the time we checked in. Staff were prompt and friendly to park our car and store our bags. They contacted us as soon as our room was ready ahead of the 4PM check-in time. We reserved a corner ocean-city view which was spacious and had a lot of floor to ceiling windows to enjoy the view. We particularly like this hotel because of the washer and dryer in the room (detergent is provided and replenished) as well as the kitchen (includes stove, oven/microwave, fridge/freezer, plates, glasses and cutlery as well as dish sponge and soap). For groceries, Waikiki market about 8-10 minutes walk away is a great place. I also particularly liked the Nespresso machine (includes sugar and creamer) and the souvenir water bottles. Service aligns with what you expect from a Ritz Carlton. Considering we were there during the high tourist season, the staff did an excellent job at being not only pleasant, but also very responsive and efficient. We also got a massage at their spa and found the experience to be decadent and wonderful. If you rent a car, expect $50/day valet only (Costco Travel reimburses this fee with $50/day resort credit). I particularly like the location because it's in a quiet enough area, yet within walking distance to many things. If you love shopping, this is the perfect location as all of the luxury boutiques (Chanel, Prada, Gucci, etc.) are steps away. There are also a lot of excellent restaurants within short walking distance (definitely make reservations for Sushi Sho). The beach is about a 5-10 minute walk or you can relax by one of their pools. This is our second time staying here and we experienced the same great level of service and comfort. I don't think I will stay anywhere else the next time I visit Oahu.

Absolut super 5*+ Hotel with perfect rooms, friendly staff and top location at Waikiki beach. We stay at a 2 bed room in the 36th floor and had an amazing view of Honolulu. We really enjoy the stay and will come back.

We stayed at the residences with our 1 year old and were provided with a crib and high chair for the duration of our stay upon request during booking. The pullout couch was a bit uncomfortable. The walk to the beach was about 15 minutes which was a bit further than we expected. Staff were friendly and polite. The room was modern and clean. Housekeeping staff were great and always left us bottles of water and some treats.

Nice hotel, friendly staff, attentive staff We went with another family. It’s was beautiful but too far from the beach. We knew going in that it wasn’t on the beach but it was further than expected. For the money we’ll go to other parts of Oahu where it’s less crowded and more tropical. Not a fan of Honolulu.

Excellent location, modern hotel, top notch facilities. Loved our corner room view We enjoyed being near Waikiki and close to the upscale shops and restaurants. The hotel/residences were quiet even at occupancy and there was never a wait for anything other than check in. Staff from the drop off location, bell,pool, and the housekeeping always greeted us with a smile/aloha. The only crabby person was the check in desk on the 3rd floor (everyone can have a bad day). Having a team that looks you in the eye and says hello sets a great tone to match the 1st class facilities and ambiance the Ritz presents.