TripAdvisor Traveler Rating

Stayed here 2 weeks one of the best hotels ever, started with 2 grand ocean view 1 bedroom suites come complete with living room kitchen, bedroom and kitchen including washer & dryer 2 hobs sink with microwave & oven combi, had to move due to unscheduled building work but offered options including a 2 bed room signiture suite worth about 3k a night gobsmacked. Thank you to Mana for all her help and genuinely wanrting to look after us

This is an outstanding hotel with excellent service. We stayed just 2 nights before moving on to another island. Our room was quite large with a washer and dryer which was nice as we were on a long trip. The food at breakfast and dinner was exceptional but the service from the valet to the front desk to the pool and the restaurant was absolutely perfect.

Went here past November and I felt like I got the true Ritz Carlton experience from arrival to checkout. The staff was tremendous, room was amazing, and the distance to the beach is just a short walk away. With so many stores nearby, the walk didn't feel long at all. Looking forward to returning the next time I find myself in Waikiki.

We had to check into this hotel for 20 days because we were “in between homes” and they made us feel relaxed and welcomed during a difficult transition. They really went out of their way to help us out. The suites are spacious and ours had two full bathes. Our lanai was huge and faced the ocean and the Friday night fireworks. There are two pools one for the family and one for adults only. We used it as much as we could. The location is great too. Very walkable to restaurants and shopping. There was a great little market underneath too that allowed us to get cheap delicious dinners and ingredients to cook in our little kitchen. The hotel even provided us with a rice cooker upon request. We really liked that they had an in-unit washer dryer too. Really helped us during our stay. We enjoyed talking to all of the folks that worked there. Even the pianist at the restaurant chatted us up. He was funny and kind. My only critique is that the restaurants on site and mandatory valet parking is a bit insanely expensive. After 20 days it really got expensive to park 2 cars. Inside the room, we felt they could have offered more options on the TV besides Netflix but then again it is fine for a short stay. The shower was the one thing I kind of didn’t understand. It was one of those wet rooms and the shower grout kind of grossed me out at times but they always came and cleaned as much as we requested. They are also pet friendly so we really really appreciated it. Special thanks to Noe and Tyler. We love you guys and will definitely recommend you to anyone that is looking for a hotel in Waikiki.

This stay was part of our year-end vacation. There were two families with 8 of us travel together. We had a very good and enjoyable stay at this property. The facility and service are both top notch. Location of this property is walking distance to a variety of shopping centers and restaurants. We took advantage of the grocery credit given to stock up enough for breakfast for the duration of our stay. Special thanks to the front desk manager Sarah Lorenzo. Initially 8 of us were given 5 rooms on 3 different floors. Sarah was able to help us optimize our room counts down to 4 (but with a larger suite) on 2 different floors. In the process, she was able to help us cancel one room and adjust another room (from 1-bedroom to 2-bedroom). This made our stay much more comfortable.