TripAdvisor Traveler Rating

We just returned from Hawaii. I went my my 2 teenage sons. We spent 3 nights at the Ritz and returned after a cruise for one more. It’s a beautiful hotel very close to the beach and many shops and restaurants. Staff greeted us when we arrived with leis and were so friendly. Our room was perfect and we had complimentary upgrades each time. Room had a kitchen, washer and dryer. Staff arranged for a rental car which was a quick walk from hotel. They also arranged a cab to the airport as we were leaving very early in the morning. Cab was about half of what an Uber would have cost. Will definitely stay there again!

Wow. Where to start with a review of this wonderful hotel. Probably the best hotel experience I have ever had and I have stayed in so many hotels! The arrival experience ? The Check in / out ? Amazingly friendly, helpful and professional staff everywhere ? Modern, fresh and well maintained premises ? Great pool area and service ? Great food options ? Housekeeping ? Concierge ??? Will definitely be staying here again. The hotel itself is awesome but the staff take it to a whole new level and if I was managing this hotel I would be absolutely wrapped with all of the staff and the work they do!!! ?? This hotel is not on the beach but it’s only a very short walk to the beach and it makes up for that minor item in so many other ways! Definitely worth it!!!!

Wonderful stay overall. Great room with washer/dryer and kitchen. Perfect for families. We love our balcony with the view of the ocean. Pools are nice and not too crowded. Richard at the pool is outstanding. Short walk to beaches, shopping, and restaurants. We have experienced long wait a few times for breakfast and valet. So plan accordingly for waiting. Staff are lovely and very helpful. We would definitely come back!!!

Wonderful visit. Clean, sanitized site. We went as a couple and felt there were good separated areas for adults and families to enjoy their unique experiences. The Residences are ideal for quieter stays, it’s further from the more crowded areas of Waikiki but all walking distance. Keep in mind this is not a resort so you can’t expect food around the clock, and casual dining. Most dining is higher end but good if you want to be low key and still have an experience. There’s a market and coffee shop downstairs for snacks and convenience items. We were lucky to meet Kea who checked us in and provided us a personal list of his recommendations during our stay. We also had a wonderful experience with David, an engineer who had to visit us 3(!) times to help us with a basic repair and had it fixed for us in no time. It’s an investment stay but well worth it for the service you will receive.

We loved our stay here! The room was terrific! It was quite large with a nice roomy balcony. Nice amenities too! We had a nice size frig with freezer plus a wine cooler. Also had a stovetop and microwave plus a small washer and dryer. We had an upgraded room so not all would necessarily have these but I suspect many do. Pool area was excellent! One thing is you want to be on as high a floor as possible for ocean views. We were on the 29th floor which was great. The public areas are rather limited such as the lobby and such. It’s a couple of blocks to the beach but otherwise in a great location. Really nice restaurants on site. Service was an A+, really outstanding in every way. Highly recommend and will definitely stay at the Ritz again! We loved it!