The Royal Hawaiian, A Luxury Collection Resort reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.0
  • Service 4.5
  • Value 3.5

5173 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Royally Relaxing Stay

Trek16497006735 (Hobart, Australia) on Jun 08, 2024

We thoroughly enjoyed our stay in the historic building of the Royal Hawaiian. All staff were friendly and helpful and the amenities were excellent. Our room overlooked lush gardens. We could sit in rocking chairs in the open lobby, recline by the pool or head directly to the beach. The hotel is close to many eating places and close to the Waikiki Trolley stop if you’re not renting a car. I highly recommend the “Pink Hawaiian” cocktail at the Mai Tai Bar.

TripAdvisor users rated this property 5 out of 5

Paradise Here; Favorite USA Hotel as Room, Location, Activities, & FRIENDLY ALOHA Spirit STAFF are Awesome!

805kevinOlder (Cedar Rapids, Iowa) on Jun 03, 2024

We have stayed here four times before and always will if in Honolulu area as the Royal Hawaiian Resort Hotel by Marriott is Relaxing and Excellent! Management have trained all their staff to be extremely friendly, polite, thankful and treat each customer as VIP. This starts from a bell man greeting you with kukui nut necklaces, front desk staff (Mark) friendly and thankful welcome, room housekeeping (Fedlyn, Marie), guest relations (Clarence delivered treats to some rooms and offered sight-seeing advice), pool staff (John helped move empty lounge chairs big distances, offered extra towels, local info) and Shoyen offering towels or helping carry water glasses from free filtered water dispenser, bar tenders (Nick E, Nick U, Lilia) and friendly/charming restaurant breakfast servers (Steven telling jokes, Stanton’s humor & local info, Pang’s info and Chester’s humor). This Resort is THE Place to RELAX and Scenic Views! Celebrated our Anniversary at Azure located at Royal Hawaiian. We had requested Santomi as we had met her previously at hotel as she was very friendly, professional and helpful. Her assistant waiters, James and Ronny, were attentive and offered extra bread bowls. We had made reservations thru Cheryl, Azure Hostess, for our special anniversary dinner. When we showed up, Cheryl treated us as old friends and had a special meal printed up and titled as our 47th Anniversary! Free activities provided by the Royal Hawaiian were wonderful and fun! Limited space so sign-up early. All these instructors were so warm, friendly, fun and thankful for us tourists. Besides speaking English, some instructors also spoke Japanese. We did and recommend: Lei-making (Danielle), Kukui nut bracelet (Cathy…learned from others she was Miss Hawaii & on Magnum PI), Ribbon Lei (Heidi), Flower Crown (Cheryl & Erleen), and Lauhala Class- leaf folded/weaved into shapes (Cathy-mom & Michael-son that was a librarian & also knows anime, transformers, etc). All great classes for Families- young and old. Easiest is Lei and Kukui Nut bracelets that ANYONE can do without much effort or patience…so Do Try this as You will be relaxed and feel you achieved it! Other activities are relaxing and various levels of effort and accomplishment satisfaction! Yes, they will help you as often as you need help and finish for you need help or if bodily limited. Overall, DO all of these as FUN!!! Also free were a history tour around the property and other water teaching experiences. Ali Lahip, Director Operations was walking around and asking customers how vacation was going and they needed anything. At the free activities, we met Shay the Front Desk Manager thanking the participants making leis or other souvenirs several times for coming to the Royal Hawaiian. Jo Aah Inge was very helpful in getting our room reservations, communication and other help. In past, Nicole Okuna the Hotel Manager we met several times, was out on maternity leave now, also walked around Royal Hawaiian greeting the tourists like us and asking if all was going well and if needed anything…was missed. Royal Hawaiian continues its Excellent Staff Team and Management! Because we are Marriott members we were upgraded due to status. All Marriott Members of certain levels get upgraded rooms if available. We chose the free daily breakfast option as our reward. Staying at Marriott Hotels was One of Best Travel Decisions of Life... we focus on Marriott hotels or affiliates.

TripAdvisor users rated this property 5 out of 5

Best place to stay on Waikik!

JulesA59 (Edmond, Oklahoma) on Jun 03, 2024

One of the best places we've ever stayed! It was a great location for our Oahu trip and an easy walk to restaurants and shopping. Parking garage close to hotel and get a discount on price. Ate breakfast every morning at the Surf Lanai and grabbed something at the bakery the morning we went to Pearl Harbor. The hotel and grounds are immaculate and beautiful. We rented a beach umbrella and two chairs one day (on-line) from a link on their website (so it was a separate company). It didn't tell you that there would be three to four rows of chairs in front of you on the public beach area. So just a heads up that you won't be able to see the beach from the row in front of the hotel. The pool and hot tub were both very nice and had some reserved and some open seating along with plenty of towels. It might be a splurge (we were able to use Marriott points) but well worth what you get to stay there!

TripAdvisor users rated this property 5 out of 5

High expectations exceeded!

dlocke107 (San Jose, California) on Jun 02, 2024

Above and beyond attentive service. From Valet to Housekeeping - all associates were amazing. Super friendly folks. Great rooms and worth every penny. Been to 6 other Waikiki properties and this is the true icon and for sure, a must stay place.

TripAdvisor users rated this property 3 out of 5

Historical but should not be part of their luxury hotels

icingontop1 (Los Angeles, California) on Jun 02, 2024

My husband was attending a conference in Honolulu so I thought it was a great opportunity to visit again Honolulu after 20 years. The Royal Hawaiian was a glamorous place when I first stayed there 35 years ago. The history is great, the location is wonderful, the staff is lovely but the rooms leave something to be desired. We stayed in a “historical room” with an ocean view. (translation= old) Yes, it had a view per se but it was set far back from the ocean, looked over the pool and the roof with large a/c units on it and windows were so dirty you could hardly see through them. Oh and the window had a leak so the water collected all along the window sill and dripped down the wall every time it rained. I called maintenance to let them know but they did nothing about it. There was also no room service when we stayed there. The Mai Tai restaurant/ bar is great if you are drinking. It’s not a place to get food. Side note: Waikiki beach is crowded. If that’s what you like, this is your beach. If it’s not what you are looking for, go to the North Shore or another island.

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