The Royal Hawaiian, A Luxury Collection Resort reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.0
  • Service 4.5
  • Value 3.5

5134 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

Not worth and extremely poor service

chrisandlorenah (Massachusetts) on Feb 17, 2024

Great location but poor service with exception of the bar staff. I’d suggest folks shop around as the rates are not worth the experience. The pool is also staffed by a third party which the hotel does not disclose unless there’s an issue- they don’t take accountability even knowing its hotel property . I had sandals stolen and my belongings thrown behind a desk when I went to eat. The second time it happened, they took my room keys (no where to be found when I asked) , and threw all of my stuff in my beach bag and careless threw over their desk which concerned me greatly. The first time I gave them the benefit of the doubt but the second , I finally spoke with a manager (especially as I was concerned with my room keys being missing from my bag). The manager walked over with me to the pool and saw the area was quite empty (tons of empty chairs) so there was no need to move guests’ belongings to make room for others. She told me she would follow up, and called me an hour later to tell me “the keys were locked in a safe” and asked to come up to my room show me the their third party “pool policy”. I reminded her of our initial conversation where I asked if the hotel disclosed a third party would be taking guests belongings- which she told me there was no policy, and guests had complained about it before. I also let her know when I asked the third party pool attendant regarding my key he became aggressive toward me, borderline screaming stating they didn’t take my keys. Horrible experience and huge liability having others managing the pool, treating guests aggressively and taking their belongings . I’d not recommend this property, and if you do stay there, be careful with your belongings by the pool.

TripAdvisor users rated this property 5 out of 5

Beautiful days on the beach

smit4480 (Playa del Carmen, Mexico) on Feb 10, 2024

The lifeguards were very attentive Gustavo was always watching guests too make sure they stayed inside the buoys for their He was helpful in answering all my questions concerning the beach and how to use it to make the experience better He always paid attention without being part of the trip

TripAdvisor users rated this property 5 out of 5

Loved this historic hotel on Waikiki beach

1shadeaufax (Portland, Oregon) on Feb 02, 2024

From the minute we arrived and were greeted with a nut lei we were treated to friendly, professional service. The bell staff stored our bags while we waited in the Mai Tai bar right on the beach. The Mai Tai and pink hotel drinks were really good. Our beautiful room was ready early and it was beyond our expectations. We booked in the historic section and enjoyed the older elevations paneled in wood, the carpeted wide corridors and the carved wooden doors to each room. Our corner room was right on Waikiki beach! We had a view of Diamond head and of the beach out of both windows. The room was very well appointed and large for a double. We were absolutely delighted and wanted to spend more time there luxuriating in our room with a view. We dis swim in the Pacific every day. It didn’t matter to us that the pool was tiny. Why not be in the ocean?! My avocado Benedict was great for breakfast and the service was excellent. Every staff member treated us kindly and we were in turn respectful and very grateful for a lovely stay. Can’t wait to return.

TripAdvisor users rated this property 3 out of 5

YOU CAN'T USE THE BEACH UMBRELLAS OR POOL CHAIRS

Hawaii-Fan-from-LA (Los Angeles) on Jan 30, 2024

It is a nice building, but you basically can't get a chair on their beach or at their pool. Their hotel description says that the Royal has, "A private beach area with pink-hued umbrellas." It has that, but you can never get it. They have outsourced this to a nasty company which closes all "reservations" 48 to 72 hours in advance. Often they are "sold out." Let's say you arrive not knowing the advance reservation system. You then have to wait 3 days to get a "pink hued umbrella." If you know the system, and reserve in advance, but can't use it due to flight cancellation, etc., you lose your money ($70 per day). No refunds for any reason. They could rent beach lounges in 4 hour increments, like other places, but they won't do that. On top of that, the woman with long black hair who runs the place is hugely nasty. I said to her, "I've been coming here for 20 years and one would think I'd get some appreciation for that." She shot back, "We are not with the hotel." I had one chair one day and asked to move because it was windy with radio noise where I was and there were lots of empty chairs. A young worker responded to this by saying, "We can't control the weather. No moving." That's beyond nasty. They control how they treat people and how they operate that business. The towels they dispense are hotel towels. The umbrellas they use are hotel umbrellas. But the minute there is a problem, the hotel says, "We don't have anything to do with those people. They are independent." Before this group, when the "beach boys" were on staff, they could tell when someone left and offer those chairs to another guest. The hotel should change this company or run this operation itself. It is next to impossible to get a spot at the pool. The hotel has roughly 550 rooms and 70 "free" chairs at the pool. With 2 guests per room, that is 1,000 people vying for 70 chairs. They are gone by about 6 a.m. with guests throwing their things on them to stake them out. It all left me with a bad feeling and a desire to look elsewhere next trip. The sheets in the bed are nice, the staff at the front desk from the old days are nice, and there are good things. But this bad arrangement has me considering elsewhere.

TripAdvisor users rated this property 5 out of 5

Opulence in Oahu

paulking52022 on Jan 27, 2024

Stayed here for a 50th birthday / "bucket list" visit. The area is very built up and busy but the RHH manages to mask this bustle and provide a quiet haven in Waikiki. Our room was in the historic wing by design and if you take the free hour-long historical tour you will understand why this part of the hotel had more garden view rooms than ocean ones. Our bedroom was spacious with a walk in wardrobe, safe, excellent air conditioning, ceiling fan and the usual coffee making facilities and fridge. Water and ice are available, although with a full size fridge in your room, you may wish to buy locally (from one of a seemingly billion ABC Stores). The bathroom was very small with only a shower, but sumptuous and stocked with plenty of towels. The staff were excellent from the bell hop (Wei) all the way through to the staff in the restaurants and bar. The Pacific Ocean is literally a stone's throw away but there is also a small but cozy pool to lounge by with an adjoining spa / hot tub to ease your muscles. There are several free activities for you to partake in but as these can only cater to small numbers you should book on arrival. As the second oldest hotel on the island, the historical tour is highly advised. Only niggle (besides the small bathroom) was the tourist tax levied, which surely should be added to the overall price and not bolted on on check out. At $42 per day, it is not an insignificant extra cost. The islands are notoriously expensive as nearly everything is imported from the US mainland and the RHH is no exception. Would definitely recommend this hotel if you want to stay in Waikiki.

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