I don't know where to begin. I guess I would say "don't stay here". This was previously our most favorite hotel in the world. This change has happened dramatically since Marriott took over. We had red carpet treatment with Starwood , complete opposite with Marriott. The guests are only an inconvenience. I started at check in. Disgruntled employee that new nothing and looked so taken back with him that I wanted to reach over and say Can I iron your shirt??? It only got worse. Horrible experience
- terrible food, bad drinks and management that could care less. I would take the money , stay at a nice little boutique hotel and spend it at nice restaurants . I have written letters, talked with the manager about our very sad experience with NO response.
if you want a Hallmark experience this is a great place to stay.
Feb 02, 2023
The Hotel is beautiful, the room was really nice. You get to use their robes in the room, (which cost about $150 if you wish to purchase them and take them home (Not worth $150 IMO)) the bathroom was nice, but it did have a very small space for the toilet, so turning around to get the TP was not easy. They did have a Fridge, and coffee pot, as well as hair dryer, which seems to be pretty standard even in the cheapest of rooms these days. The water bottles were complementary, and even toothbrushes were included with the room. I got 2 vouchers for the bakery on the first floor (Bakery does not have any Gluten Free, so neither my wife or me could eat there ended up giving both vouchers to my friends who stayed a few rooms down.) The Washcloths and Towels were really nice quality, the bed was comfortable, pillows were good, we got extra pillows. For the price, (I want to think it was around $700/night) there was no complementary breakfast, Ended up walking to Denny's for Breakfast 2 mornings and bringing it back to the room (7 min walk). You can use the beach which was public, beautiful until it filled up with people, if you want an umbrella and a beach chair that will be about $73.50 (IIRC) for customers of the Royal Hawaiian. Valet Service is I think $50 per day, did not use, but we asked. Tour guides thought we were "Rich" because we stayed there, we are not, but it was a very nice hotel. If I return I will stay somewhere less expensive for sure It is supposedly the most expensive hotel in the city. But if you want a Hallmark experience this is a great place to stay.
Jan 30, 2023
Loved our stay here. The hotel is very pretty. Rooms are big and the bed is super comfy. Great smelling shampoos. Loved the rocking chairs facing the water. Wish all the rooms had a sit down balcony. The only complaint I had was they need a much bigger pool.
Pleasant Stay with Friendly Staff
Jan 25, 2023
Reading the reviews from December had me slightly panicked about our reservation and what to expect from the hotel. When you are spending a lot of money to travel from the east coast of the US to Hawaii this isn’t a small concern. Here is what we experienced. We arrived late on a Sunday night with one family ahead of us at check in. Check in was not a speedy process, not entirely sure why to be honest but the man checking us in was pleasant and our luggage was already handed off to a bellman so at least it was just ourselves standing in line and not us with a bunch of our stuff. Anyway, you get wristbands that activate the doors to your rooms and if you are in the Mailani Tower it also accesses that area and it’s elevators. One point on the wristbands, we had two rooms and each room required one new wristband because it wouldn’t work. Once that was sorted out the bands were fine the rest of the trip.
The lobby, shops/hallways and grounds are beautiful. The signature scent of the hotel is wafting about and can be purchased in a store called Accents on property. Have to say i got both the reed diffuser and the room spray, bringing a little bit of vacation home with me. We ate at the Surf Lanai restaurant twice for breakfast and both the Avocado/Tomato and the Short Rib Benedicts were delicious. That said, the menu is crazy expensive, with most menu items averaging $32. Also did the pool food/drink service which starts at 11am with food from the same restaurant and it was decent. Had a good Poke Bowl for lunch and my husband and I split the Cheese platter which was also good, although again pricey. That said, we came on vacation knowing full well this wasn’t going to be cheap. We did walk to the local Denny’s one morning for breakfast, which honestly was not bad and a nice quick option near the hotel.
The rooms are where most people seem to complain and to be 100% honest I understand. If the hotel is listed as premium your mind goes to a certain level of expectation. These rooms are VERY average. Our bed was comfortable, we had a lounge chair in the one corner which was nice for one person, but the other person had to sit on the bed. Our balcony had a couch and a small table which was nice and a spectacular view of the ocean, pool area and Diamond head. That is what you’re paying for, at least in the tower rooms, the view. Everything within those rooms is fairly dated, the bathrooms could use a refresh. The robes and slipper they provide are nice (and if you want your own pink striped rob they are for sale in the shop for $158). Room service has been suspended so that is another touch I think people may be expecting at a premium resort hotel. I could knock off a star for this, but I knew this going in from the other reviews. The rooms were also really clean and the housekeeping staff was very good at keeping us tidy and stocked with water.
Everyone we encountered who worked there were super nice and friendly and really made our experience great. They all get 5 stars all on their own.
So again, this is not the cheapest hotel to stay at, but it’s also not the most expensive and it is located in a great spot of Honolulu. You can share some of the amenities with the Sheraton next door and you are steps away from some great city shopping and dining. For those reasons I can recommend a stay here.
A magical historical hotel
Jan 20, 2023
I love historic hotels and this is one of the best! Right on Waikiki Beach—and the grounds are magical. The room was good, worth the price. The ambiance of the hotel is the thing, though. Stay here for an exceptional experience, whether with a romantic partner or family members, like I did.