Overview
As the first hotel on the Sunset Strip, Andaz West Hollywood attracted legendary rockers in the mid-60s. It now serves as an eclectic gateway to Hollywood, Beverly Hills, and other fashionable neighborhoods. Elevate your LA experience at this iconic property reimagined for modern day.
Resort fees include
- $15 daily credit to market
- Wine-hour daily
- Saddle ranch complimentary dessert with food purchase
- 10% off at PinkDot
Check in
4:00 p.m.
Check out
12:00 p.m.
Rooms
219
Inclusions
Rooms
- 2 queen beds
- No more than 4 guests in the room
- 2 queen beds
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Alarm clock
- Bathrobes
- Hair dryer
- Iron/Ironing board
- Mini-fridge
- Safe
- TV
- 2 queen beds
- No more than 4 guests in the room
- 2 queen beds
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Alarm clock
- Bathrobes
- Hair dryer
- Iron/Ironing board
- Mini-fridge
- Safe
- TV
Amenities
Lobby Lounge
Mezzanine
Pool
Lounge
Mezzanine Lounge
Riot House
Riot House
Riot House - communal tables
Riot House Bar
Location
Reviews
TripAdvisor Traveler Rating
Disappointing Cleanliness for an Andaz Property
Allen X on Jan 02, 2026
I stayed at Andaz West Hollywood from December 24 to December 28 in a standard suite, using a World of Hyatt Globalist Suite Upgrade Award. While there were a few positives, the overall experience fell well below expectations for an Andaz property. The most concerning issue was cleanliness. The bathtub had multiple visible stains that remained throughout my stay. I initially overlooked this on the first day, assuming housekeeping would address it, but the stains were still present on the second and third days. In addition, the area underneath the living room sofa was extremely dirty, suggesting a lack of thorough cleaning. I also found stains on the bed sheets in less visible areas, further raising concerns about hygiene. For a suite-level room, this level of cleanliness is unacceptable. There were also billing issues. I later discovered an extra charge on my credit card that did not appear on the final bill, which required me to call the hotel and wait for a refund. This type of error should not happen and added unnecessary frustration to the stay. Additionally, the room manager promised a goodwill gesture of 15,000 World of Hyatt points to compensate for these issues, but the points were never credited to my account, which further undermined confidence in service follow-through. To provide context, I stayed over 130 nights at Hyatt properties last year, across various brands. Based on that experience, I can confidently say that this stay did not meet the standards expected of an Andaz property or even a comparable Hyatt brand. On the positive side, the location is convenient, the suite itself was spacious and had a unique layout, and the valet parking staff were friendly and helpful, which I appreciated. Overall, while the hotel has potential, the cleanliness concerns, billing error, and unfulfilled compensation significantly detracted from the experience. This stay did not align with the brand standards one would expect from Andaz or Hyatt at this level.
Bad experience at Andaz West Hollywood
Zhihan F on Dec 31, 2025
the only thing the front desk staff know is smile and do nothing. On the first day of my stay, my room was not serviced at all. When I contacted the front desk to report this, I was told that if I wanted daily housekeeping, I was required to personally notify the front desk every morning before leaving my room. I was honestly shocked by this response. This is the first time I have ever been informed that daily housekeeping at a hotel—especially a property under the Andaz and Hyatt brand—requires the guest to proactively request it every single day. This expectation was never communicated at check-in. In addition to this, the walk-in shower in my room had completely run out of shampoo and body wash. I contacted the front desk twice requesting a refill. Despite these repeated requests, when I returned to my room that evening, the amenities still had not been replenished. To make matters worse, on my first night I requested two bars of soap. What was delivered instead was a toothbrush. At that point, the level of disorganization and lack of attention to basic guest requests left me speechless. These are not luxury requests—they are the most basic standards of hotel housekeeping and guest service. The combination of an unserviced room, missing bathroom amenities, repeated unfulfilled requests, and dismissive explanations from the front desk reflects extremely poor internal communication and operational management. This experience fell far below the expectations of an Andaz property and significantly impacted my stay. I did not feel taken seriously as a guest, nor did I feel that resolving these issues was treated as a priority.
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