TripAdvisor Traveler Rating

I am giving my honest opinion of Playa Mazatlan Resort. I am an unbelievable very fussy person and cant eat many things even at my own home, never mind a resort. My last vacation I spent every day of the week eating spaghetti 3 times a day, every day for 7 days. I am that picky. I have to say this is without a doubt Playa Mazatlan is the best place I have ever been. The location, beach, service , room were all fantastic. Above all, the food was utterly FANTASTIC. I never ate so well in my life. Captain Jack has the most awesome Kabobs, chicken, beef or shrimp with all the fixings. They went out of their way to add pineapples to my chicken skewer. Desserts were great. Brazilian was a chefs masterpiece. Carved Beef, BBQ pork tenderloin and marinated chicken breast your choice. The buffets were just incredible. Everything was fresh, hot and plentiful. Tons of fresh fruit and salads. The deserts were like you would get in a high end bakery. Believe me, they really put on a great meal choice. Honestly I even went back for seconds and sometimes a 3rd little portion. I did actually eat spaghetti once as a side to my meal. I do not eat fish or seafood but there was plenty there that looked delicious. My room was second floor facing the beach and ocean. The music was beach mexican musicians and it was really nice. It was not loud like others have said. I slept quite well at night. One thing I like the best is the street markets. They are not pushy at all. You do not feel hen pecked the minute you walk by one. Beach sellers are the same. They respectively take no as an answer. All in all, it was the best vacation I have ever had. I thank you playa mazatlan and I hope , health willing , I can return again.

Best location along the strip. Walking distance to numerous restaurants, stores, the malecon. Beautiful beach you can walk for miles. The food is fantastic if you go to the Italian or Mexican restaurant. The sushi beach snack bar is also fantastic! However, the buffet is absolutely disgusting. I have traveled throughout Mexico and Cuba and this resort had the worst food I have ever encountered. I would be emberrased serving this food in a 4 star resort. Resort could also be cleaner. Pool decks were dirty and I saw floating bandaids in the pool.

Good: The hotel has 4–5 swimming pools with different temperatures, which is a big plus. There is a great shallow pool with warmer water that’s perfect for younger kids. The location is excellent, and the beach is very nice. Not so good: Cleanliness is a serious issue. Don’t expect towels or bedding to be properly clean. The food is very mediocre, especially for a resort. Breakfast is extremely disappointing: there is no egg station at all (this is the first time I’ve seen this after staying in more than 40 hotels worldwide). Only boiled eggs and cold scrambled eggs are available, with no bacon. The bread is shockingly bad — always stale and almost inedible. In my 20 years of traveling, I’ve never encountered bread this poor. The coffee is also terrible, which is surprising for Mexico; it tastes like old leftovers that should have been thrown away hours earlier. Dinner is just as bad. In addition to the bread issues, the meat and seafood are the lowest quality I’ve ever seen at a hotel. It honestly feels like the buffet is being served leftovers from another restaurant from the previous day. Overall: Seriously, do not book this place unless you plan to eat outside the hotel for most meals.

Was assigned room 210, huge balcony, perfect view! A few heated pools, great for the kids. Beach is awesome, I doubt you’ll find a better location. Service has been good too. A great place for the family!

?? The Good Property Aesthetics: Old but beautiful architecture, rock work, and lush plants give the grounds a unique and charming character. Buffet Food & Dining: Solid and varied, always found something enjoyable. The oceanfront buffet areas are lovely. Ocean/Beach: The highlight of the trip; absolutely loved playing in the waves. The beach itself is beautiful (when the music is off). Recreational Facilities: Awesome volleyball area and a lot of swimming pools are available. Cenotes: Cenotes are incredible and a major enjoyment point. ?? The Bad & Inconveniences (Major Issues) Noise Level: Extremely loud Banda music on the beach from ~1 pm to 6 pm, making beach relaxation nearly impossible. Game Area Rules: Restrictive rule against children using the pool table (even with an adult, in a non-alcohol area), which was frustrating and a big disappointment. ?? The Bad & Inconveniences (Minor Issues & Observations) Specialty Restaurants: Underwhelming and not memorable; did not add much value over the buffet. Children's Facilities: The kids' club was closed, which was a minor disappointment. English Proficiency: Some staff members struggle with English, occasionally making communication challenging. Entertainment: Main pool entertainment is entirely in Spanish, limiting participation for non-Spanish speakers.