TripAdvisor Traveler Rating

Perfect place to stay with great amenities and wonderful location. Staff is so friendly.

We loved this resort, would definitely stay again! Our group was 2 adults, 1 four year old, 1 one and a half year old. Stayed for 7 days but would have stayed longer. Our room was on the first floor, patio facing the ocean. Only downside to the 1st floor is that some rooms have palapas and tables in the view of the ocean. But 100% would recommend a 1st floor room if you want the easiest access to the beach, food, drinks. It worked out really great for us because after the kids went for naps or bedtime, we could sit outside the room on the ground floor beachfront patio with the baby monitor, and one of us leave for any reason (a dip in the pool, more cerviche, another margarita) and come back without having to go through the room and possibly wake up the kids. Overall the staff were friendly and helpful. Everything felt very clean, the rooms, all the pools, the restaurants, the beach, the washrooms. The beach was great, never felt crowded at all, sand was soft, ocean temperature was comfortable, waves were fun for kids to jump and play in. Only some pools were heated and some were colder. I saw a few people leave reviews that they weren't happy that the pools weren't all heated, but in my opinion, they definitely didnt all need to be. We loved the colder pool in the heat of the day and the heated pool after the sun went down. Kids pools very fun, my son looved the pirate ship. One of my favorite parts was the pond/boardwalk over to the man-made caves and cenote! You can jump into or swim in this cave right on the resort property, very cool. There's also a couple beautiful pools elevated above the cave with waterfalls. The buffets for dinner seemed pretty similar to other all inclusives we've stayed at, a large selection and fresh, but I much prefer the on site restaurans instead. I did love the breakfast at the buffet though. We liked almost all of the on site restaurant offerings, and don't miss out on Casa Roberto's, the authentic Mexican with the best guac and queso dip! The one thing that could make this resort better is more nightly entertainment. We missed the show on the evening we first arrived and then for the whole next week we were there, there was only 1 other short but beautiful fireshow. We would have loved to see some more dancers, etc. 5 stars from us!

I give this hotel one star. My issue was with the fake "special" price $2,267.00 for 4 nights at this hotel is beyond abusive.

We went for a day (9-5), and paid through the roof for it. In addition to over $900 pesos for the day pass which included food and drink, we had to (no option not to do this) pay over 300 pesos for towel rental even though we didn't need towels. We arrived around 10:00 and all but one restaurant was closed until 11:30. The one open was a buffet where the food was mediocre and cold. The pool where the swim up bar is was also COLD. They do not have paper maps or even anyone to help direct you to where the pools are located. Eventually, we found the hot tub and heated pool (both were the same temperature). The drinks were very, very weak and not very good (mineral water instead of soda water in Mojitos). My husband dropped his card for the towel rental (WHICH WE DIDN'T NEED) AND Someone snatched it up. This meant we did not get our 300 pesos deposit back on the towels WHICH WE DIDN'T USE OR NEED OR WANT. Bottom line, cold pools aside from one, bad drinks, cold food, and forced to rent towels whether you need them or not. Absolutely no worth the time or money.

I initially made a reservation for October 2025. Unfortunately, my plans changed and I wasn't able to make this trip. With that said I did a lot of research on where to stay. I chose Hotel Playa Mazatlán, because of its fantastic reviews. It's a place where you can enjoy great food, fun activities, and more. Even better than that is the customer service you receive. As I mentioned earlier, I wasn't able to make the trip. I want to give a shout out to Alejandra who helped me with my refund. She went far beyond what I'd expect from most customer service reps. She kept me informed of when I'd get my refund and even gave me detailed instructions to help her facilitate the transaction. When you experience that kind of customer service, you know you've made the right choice for a vacation. I look forward to making another reservation to Hotel Playa Mazatlán. Thank you, Alejandra Preciado, for your exceptional customer service.