TripAdvisor Traveler Rating

Booked room for 3 people. As titanium status we were given 2 breakfast vouchers since it was the weekend. They specified I can only receive 2 max so I guess the 3rd person wouldn’t get a meal so what’s the point of booking additional people? I asked if I can redeem points to pay for the extra & was told no. Def going to stay at JW Marriott instead next time as their service is way better. Even their “upgraded room” was like a normal room as I’ve stayed couple times previously. Feel like status doesn’t mean much here either. When I was checking in usual conversation & the guy kept asking the same question and not even hearing my responses as he would ask the same thing ?? overall I guess the only pro is the distance to the convention center. Other than that I haven’t been blown away after few times I’ve stayed here. JW will now be my go to.

They double charged and were reluctant to solve the issue. The staff are extremely rude and I’m still awaiting for the manager to contact me. Ruined a dream holiday and all could have been resolved with an email. However continuously hanging up the phone whilst still owing me 800 dollars.

Room was clean and comfortable. No microwave. I paid extra for pool view. It was noisy until late into evening. Marketplace was good for getting Starbucks and pastries. Expensive for anything else. Gift shop charged a high price for cartons of milk. Could not butly milk anywhere else in hotel.

I can't even make the review of this hotel sound as amazing as it actually was. We stayed for a week in July, we took our 5 year old granddaughter on her first vacation. Thanks to hotel manager Hunter Lopez going above and beyond, , Anahiem Mariott made the hotel part of our vacation just as magical as disney,which is a easy walk away! We checked in with Summer, she was delightful, very informative about the hotel and the area. The hotel was spotless and gorgeous, the hotel grounds - also gorgeous with some great flowers nd trees to take pictures with. Our room was perfect, super bright and clean. We were on the 18th floor with a balcony - being able to watch the disney fireworks every night, what a magical way to end every day! The lady that cleaned our room each day, she probably has no idea how much our grand daughter loved guessing which way she wpuld arrange all her stuffies on her bed each day. If anyone has argued with a 5 year old that they dont need to take ALL their stuffed animals with them to disney or the beach they will understand how much this woman who made up our room each day was such a blessing, our grand daughter felt like they got the BEST care while she was out for the day, and they were all lined up and waiting for her to return on her perfectly made bed. Everyone and everything was just so great, the pool, the pub, the breakfast restraunt, the lounge, the staff walking around was just right, couldnt have asked for friendly service, better food or more of an elevated relaxing atmosphere, even the parking garage was super clean! I think if you want a place to call home while you navigate the busy vacation days this is the place! We cant wait to go back - thanks so so much Anahiem Mariott and all the amazing staff. Nicole and Scott Miller

We had a great stay as part of our family road trip. The room was great - spacious and comfortable. Staff were friendly and helpful and the location is perfect for Disney. My only complaint is that we booked a room with a balcony and the room we had had a small strip of outside space which you couldn't fit a chair on. We could only stand on it to look at all the rooms with actual balconies and people sat on their patio furniture. That was disappointing but as we only used the room as a base we coped! I don't think they should be sold as rooms with balconies!