TripAdvisor Traveler Rating

Had a really great stay here! The staff were super friendly and made check in a breeze. The room was clean, very quiet and had everything we needed to relax. Great location too. It was close to plenty of food options. We will definitely be booking this Marriott again next time were in town!

We recently stayed at the Marriott Anaheim for a four-day family trip to Disneyland with a group of six. Before the trip, we were genuinely concerned. We had read some recent reviews on TripAdvisor mentioning construction and other issues, and those reviews made us skeptical enough that we actually called the hotel in advance to confirm the situation. As a backup, we even booked another hotel near the Hilton just in case. I am a Marriott Titanium member and was previously a Marriott Ambassador, so I strongly prefer staying with Marriott whenever possible. Still, based on some of the recent reviews, I was not fully confident going into this stay. That changed because of John at the Front Desk. He helped address our concerns before the stay, and because of his professionalism and reassurance, we decided to stick with the Marriott booking. What began as a skeptical booking turned into one of the best hotel experiences we have had in the United States. This property was outstanding. I honestly do not understand some of the complaints I read before the trip. I am not saying others did not have their own bad experiences, but based on our stay, this hotel delivers service at a level that is not usual to find. We stayed on the 18th floor, so I can only speak directly to that floor, but everything there was exactly as we would expect from a strong Marriott property. The room, the floor, and the overall condition were all very good. As an elite member, we had access to the lounge. Our first lounge experience was brief because we arrived late, and by then only desserts were available. We brought some food with us and ate in the lounge, and the staff could not have been more accommodating. They brought us plates, cutlery, and anything else we needed without making us feel like we were imposing. They were kind, practical, and genuinely helpful. We also used the lounge for breakfast the next morning, and that experience was also very good. On weekends, the lounge is closed, but the hotel provides breakfast vouchers for the InFuze restaurant. That turned out to be a major highlight. The weekend breakfast buffet was not just “good for a hotel.” It was genuinely excellent. The buffet was well laid out, generous, and had a strong variety of options, but what stood out most was the quality of the food. I rarely see food this good at a Marriott property in recent years. The breakfast staff was outstanding. On the first day, we met Edith, who was excellent. On the second day, we were served by Marylou, who was absolutely top-notch. Both were kind, attentive, and very professional. Everyone knew we were using breakfast vouchers, but there was no difference whatsoever in the level of service. That is not always the case at hotels, and it stood out. The last day their F&B manager also stopped by to say hello. In addition to breakfast vouchers, the hotel also provided appetizer vouchers for the restaurant. We used those during lunch on Friday and again for dinner after the park on Saturday. The portion sizes were a little different between the two visits, but both times they were more than enough for a reasonable meal. Once again, the restaurant staff impressed us with their hospitality and service. Victor took care of us and did an excellent job. I missed the name of female server who helped us on Friday night but she was awesome too. We also used the gym, which was well laid out and had a strong range of equipment. Nothing felt old, worn out, or neglected. The public areas of the hotel were also comfortable, and we spent time there watching the FIFA World Cup. The overall atmosphere of the hotel was polished, active, and family-friendly without feeling chaotic. For anyone visiting Disneyland, the location works very well. One option is to walk to the Toy Story parking area, which is about an 8–10 minute walk from the hotel. You can complete security there, then take the shuttle that drops you inside the park area, where you can walk right in. That is probably the cheapest and most efficient option if you do not want to walk all the way to Disneyland, which is roughly 1.3 miles from the hotel and about a 20–25 minute walk. However, for our family of six, we chose to use Uber each day. It was under $15 each way and dropped us very close to the park entrance. Overall, this was easily one of the best Marriott properties we have stayed at in the U.S. The team went above and beyond without making it feel forced or transactional. The front desk, lounge team, restaurant staff, servers, cooks, and everyone we interacted with were consistently excellent. Special thanks to John at the Front Desk, Edith, Mary Lou, Victor, and the entire restaurant and lounge team. They turned what we expected might be a questionable stay into a truly memorable family trip. We would 100% stay here again on our next trip to Anaheim.

Train wreck of a property. Loyal Bonvoy member and booked without paying attention because close to convention center. Huge mistake. Property is beyond dated and simply ugly. AC garbage and thermostats from the 70s. First night we were bothered by party time at pool past 10pm so asked to move to higher floor. No problem. When I went to get new keys front desk tells me "I have 10 min to retrieve my luggage from old room before key doesn't work." So what - if I don't make it they keep my luggage? What? Huge construction zone. Pool area is ugly to begin with but they are constantly drilling to create some outdoor patio/bar area. Also lobby was painting one full day with construction workers everywhere. You can't paint a pig. You just tear it down. Lounge on 18 - Paid extra - was garbage. Lousy food. No service. Yuck. Service was average overall. Much better properties nearby like Westin and Hilton. Please do yourselves a favor and stay away.

I was very disappointed in our experience here. My husband and I are at the Marriott members and I feel like we got put in the oldest room in the building. The room felt very empty, the floors were sticky and we got a view of concrete. Normally I wouldn’t complain about these things if I had gotten a cheaper room at a cheaper hotel, but we splurged a little on this trip and wanted to remain loyal to Marriott. The gym was insanely small and the front desk laughed when I asked about any other kind of parking options. Just a negative experience overall and we didn’t feel welcomed.

I rarely leave reviews, but this stay at the Anaheim Marriott Suites was unacceptable from start to finish—especially traveling with children. I stayed for five nights and experienced ongoing issues that were never properly resolved despite multiple requests: • Refrigerator did not work (I have a toddler who needs milk stored safely) • Bathroom plumbing issues (clogged toilet and shower) • Microwaves not working on multiple floors • Ice machine consistently empty • Excessive noise and disturbances, including teenagers knocking on my door and running away • Housekeeping left my room door open, which is a serious safety concern The most alarming issue was a non-working smoke detector in my room for the entire stay. This is a major safety violation under California Health and Safety Code 13113.7. I reported this multiple times and it was never fixed—even with children staying in the room. The hotel did offer a room change, but the only available option had no working AC, which is completely unreasonable given the heat and my children’s health needs. Another room was offered only hours before my departure—far too late to be a real solution. To make matters worse, I reported these issues again at 2:00 PM on my last day, and by 2:00 AM the next morning, nothing had been fixed. The hotel offered only two nights of compensation, which does not reflect the reality of enduring these conditions for the majority of my stay. I have also reported the safety violations to local authorities. This experience fell far below Marriott standards. Between the lack of urgency, unsafe conditions, and poor resolution, I will not be returning. I strongly advise families, especially those with young children, to reconsider staying at this property. I reported this issue to the front desk staff and the supervisor Laura Hill, who were unable to provide any solutions other than apologies. Also, there are no microwaves in your room and with small children that need bottles warmed this is completely unacceptable. Parking fee is $25 nightly Staffing shows clearly since the time I’ve entered that they did not care. DO NOT STAY HERE - Especially not in 310