TripAdvisor Traveler Rating

Jackie is amazing. We had a large group many rooms for the conference. Everything went smoothly and the rooms were nice.

Nice clean hotel. Well maintained. Friendly professional staff. Short walk from Disneyland, ART shuttle to Disneyland available and stops in front of the hotel, there is a fee for the shuttle but worth the price.

We were so thankful to have stayed at this hotel for our trip to Anaheim. The location was great, with easy access to several stores and restaurants; Disneyland was an easy walking distance, along with being able to use the shuttle at the parking lot across the street for a shorter time on our feet. It is also right next to the convention center. The staff were helpful when we accidentally left with a rental car for an extra day, giving us a discounted parking rate. The room was well kept and comfortable; about the only issues were that the bathroom was small and the drain in the tub didn't drain too quickly. The ice machine was on a different floor, but the refrigerator kept everything very cold so it didn't melt quickly while in there.

Owners need to realize that cutting corners is not the way to save money; it shows how cheap they are and sacrifices the guest experience. The front desk reception staff need to deliver customer service throughout guests’ journey from reservations to check-out. My check-out agent was excellent and graceful, but the check-in agent was neither. The front desk supervisor needs to calm down and stop staring at guests with such a sour demeanor. Treat everyone with respect and courtesy. The morning breakfast was terrible. Condiments weren't available, and the fruits were old. Oranges are all dried up. Staff were friendly, but I felt they were tired and overworked. The housekeeping staff were friendly, but again, they were working under cost-cutting pressure. We didn't receive any housekeeping service during a three-night stay. I had to ask for a light service after verifying my room wasn't on the team’s room assignment sheet. The room was clean. Maintenance needs to replace the toilet and the non-working microwave. Having a small toilet in the room and having my private get washed twice wasn't a great experience. Owners, evaluate what you have, your property condition, and your offering, and create a value-driven guest experience.

Couldn’t recall if I had done a review or not. We stayed at the clarion hotel on our Disneyland trip and not only is it so close to walk to Disneyland but got a great deal online for 3 days at an incredible price. (Only thing that I would say would be better would be not having to pay $26 a night for parking) but the best thing about our stay was one of the staff named Sunny. She was so helpful on giving us information on how to get to Disney with a mobility scooter that I rented from D&R mobility scooters (they were awesome and cheap as well) without her help I would have spent an extra $70 on public transit for 2 round trips with our family. Sunny also offered to fill our water bottles with ice water for the trip instead of spending $10 for bottled water in the hotel. All in all thank you Sunny for a great experience. You were awesome and make us want to come and reserve our stay back at the clarion because of your help. Thank you again.