Active Advisories
After purchasing a ticket, the guest should visit www.StartYourDisneyExperience.com to create a profile (if you do not already have a profile), and, using the confirmation number that WestJet Vacations will provide, link the ticket to the profile and then make park reservations.
Overview
Guests can escape to their own South Seas hideaway with tropical gardens, lavish luaus and gentle waves lapping against the sandy shores. Friendly people, fun, laughter and good cheer reflect the enchanting customs and culture of the islands. Torch-lit walkways, a cascading indoor waterfall and the soothing sound of distant drums beckon with the imagery of paradise found. Aloha.
Resort type: Deluxe
Check in
3 p.m.
Check out
11 a.m.
Rooms
864
Inclusions
- Guests MagicBand or Card allows guests to charge purchases to their room and purchases can be delivered directly to their room.
- Any guest celebrating a special occasion while staying at any Walt Disney World Resort hotel may request to receive a Disney Character voicemail message on their in-room phone. Occasions for Character calls can include birthdays, romantic celebrations or any other special event.
- All Disney resort transportation is included within the grounds, including motor coach, ferry, and tram.
- Extended Theme Park hours, known as Extra Magic hours
Rooms
- 1 king bed, or 2 queen beds
- Views of Garden or Quiet Pool
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Views of Garden or Quiet Pool
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Ceiling fan
- Smoke-free
- Microwave(on request)
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Iron/Ironing board
- Room service
- Safe
- TV
- Pack 'n Play playard available upon request
- Fridges can be provided on a request basis only and will be based on need priority
Amenities
Lobby
Kona Café
Ohana Restaurant
Disney's Spirit of Aloha
Exterior View
The Walt Disney World Monorail
Location
Reviews
TripAdvisor Traveler Rating
Underwhelmed...
SMM38 (Boston, Massachusetts) on Oct 16, 2025
We stayed at the resort for five nights in early October, largely on the recommendation from many people. We did not have a disastrous experience by any means, but we were not overly impressed based on the price they charge for rooms. If we visited Disney again, we would select a less costly option and don't think we would need to sacrifice much in doing so. Some of the benefits are documented in other reviews (access to monorail, etc.). On the negative side, we were surprised that you only get cleaning service for your room every other day (even Motel 6 cleans your room everyday). Our room was on the ground floor facing a crowded walkway and so we had to leave our shades closed all day or else be a fishbowl. The resort is very busy/crowded, but I view that more as something to be expected on a Disney trip. I inadvertently left a jacket in the closet of our room when we left (which is my fault) and realized I forgot it on the way to the airport. What I found frustrating was there was no way to contact the hotel to try to report it (they have no phone, email, etc.). The only option was to submit a generic "lost item" request to Disney itself (no different than if you lost something at one of the parks). Not surprisingly, the response received was they were unable to find it. So to the hotel employee who claimed the jacket for themselves, you are welcome! Overall, it was very expensive for what you get and has pretty average service. You'd be better served by saving some money and staying elsewhere.
Not sure why people love this resort so much?
Hillary B on Oct 12, 2025
I found this resort very overpriced for what is provided. The service was good, Disney friendly, clean, all of that was fine. My issue is with the food and drink offering. Firstly it’s nearly impossible to find any fresh, healthy food or snacks, I was shocked that in this day and age the food was overpriced and not even good quality. Why there isn’t a sushi bar or poke bar or place to get Hawaiian bbq is beyond me. That would be an easy thing to setup on an outdoor grill by the pool. Capt Cooks is seriously dated and not in a good way. The food was awful. Just like fast food- and Kona cafe breakfast was a rip off too. Basically you are getting Denny’s- for more money- and it’s the same food they are serving at capt cooks. I wanted to visit the tiki bar which looked super fun but there was no space- not their fault. Run to the new restaurant in the “towers” that was really good. Also you have to work hard to find a water bottle filling station or pay $5 for Dasani. I feel by the ice machine in each building there should be a filtered water station. Its water! The tap is awful tasting. The wine program needs help too… not enough variety of whites and roses. The location is great! Being on the monorail was amazing and close to magic kingdom. The pools were fine- the main pool was an absolute zoo the day we went- no chairs open- and people crammed into the spaces. There are two other pools that are quieter. Still, I was expecting a main pool more refined and unique. The grounds and landscape are very nice and cared for. We would not return. You can stay at the ritz for these prices
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