Overview
Step into paradise in the heart of the tropics. Blue waterfalls cascade over lush grounds and the calming sounds of steel drums call you to ease into island time and let go. The open, curving beach area tempts with its palm trees and glistening pool. Caribbean-themed dining options offer delights for all. This relaxing getaway has the perfect balance of impressive amenities and comfortable mid-range rates. And there’s even a dedicated walking path that take you straight to Universal Volcano Bay. Best of all, each day the exclusive theme park benefits of being a Universal hotel guest are yours to enjoy.
The hotels in Universal Orlando’s Signature Collection offer expansive, full-service amenities, including 24-hour room service, concierge service and valet service. Here guests will find exceptional dining, immersive theming, and an array of exclusive theme park benefits.
- Early Park Admission† to The Wizarding World of Harry Potter™ or Universal Volcano Bay one hour before the park opens (valid theme park admission required. Select attractions).
- Complimentary water taxis along picturesque waterways or shuttle buses to and from Universal Orlando Theme parks and Universal CityWalk, plus walking paths to make getting around Universal Orlando Resort fast and easy.
- Complimentary delivery of merchandise purchased throughout Universal Orlando Resort to your hotel
- Resort-wide charging privileges with your room key card
Check in
4 p.m.
Check out
11 a.m.
Rooms
1000
Inclusions
Rooms
- 2 queen beds
- No more than 5 guests in the room
- 2 queen beds
- Minimum 1 adult, maximum 5 adults
- Maximum 4 children
- No more than 5 guests in the room
- 24 hour room service ($)
- A/C
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Rollaway bed (on request, $)
- Safe
- TV
- Mini-fridge
- 2 queen beds
- Lagoon view
- No more than 5 guests in the room
- 2 queen beds
- Lagoon view
- Minimum 1 adult, maximum 5 adults
- Maximum 4 children
- No more than 5 guests in the room
- 24 hour room service ($)
- A/C
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Rollaway bed (on request, $)
- Safe
- TV
- Mini-fridge
- 2 queen beds
- Pool view
- No more than 5 guests in the room
- 2 queen beds
- Pool view
- Minimum 1 adult, maximum 5 adults
- Maximum 4 children
- No more than 5 guests in the room
- Bathroom with shower only
- Climate control
- Coffee maker
- Concierge service
- Connecting rooms available (subject to availability)
- Mini fridge
- Smoke-free
- 24 hour room service ($)
- A/C
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Rollaway bed (on request, $)
- Safe
- TV
- Mini-fridge
- 1 king bed, and 1 sofa bed
- No more than 5 guests in the room
- 1 king bed, and 1 sofa bed
- Minimum 1 adult, maximum 5 adults
- Maximum 4 children
- No more than 5 guests in the room
- Seating area
- 24 hour room service ($)
- A/C
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Rollaway bed (on request, $)
- Safe
- TV
- Mini-fridge
- 1 king bed, and 2 single beds
- No more than 5 guests in the room
- 1 king bed, and 2 single beds
- Minimum 1 adult, maximum 5 adults
- Maximum 4 children
- No more than 5 guests in the room
- 2 bedrooms
- Themed décor
- 24 hour room service ($)
- A/C
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Rollaway bed (on request, $)
- Safe
- TV
- Mini-fridge
Amenities
Entrance
Strong Water Tavern
Amasita Cookhouse
Waterslide
Pool firepit
Lobby
Water taxi
Lagoon
Hospitality suite
Location
Reviews
TripAdvisor Traveler Rating
Dreams do come true
andyredsmurf (Dublin, Ireland) on Jun 10, 2025
This hotel is by fair the best hotel we have ever stayed in, it is absolutely amazing We are still blown away from staying in this wonderful hotel it is just incredible. We had an absolute wonderful time, and the duty of care shown to myself in my own personal hour of need was absolutely incredible. Massive shout out to Chris and Thiago and the lady that checked us in unfortunately didn’t get her name she was really nice trying to get a booking sorted. Hopefully they will be recognised for their excellent guest service. I work in customer service for over 25 years and have been asked numerous of times in my job to train in customer service to new employees and the way the staff represent you’re company, hotel, Universal etc., is the way it should be in every industry dealing with the public guests passengers. We can’t wait to book with you again very soon and hopefully we can book if the price fits our family budget requirements. We booked with a travel agent because of the price. Hotel tips Never walk back at night to the hotel always use the boat taxi because the walk back takes much longer. Food at the pool bar is incredible especially the Nachos The only disappointment was Epic Universe to be honest because of the closure of numerous parts of the ground due to it been a preview, it was unfortunately really disappointing because it was only day pass we had purchased and all was offered was a discount on our next purchase seems a little limited given the price we paid for 3 adults tickets. Totally understand with problems these things happen but the fact we had purchased the Mario watch for interactive games was a total waste because it was closed for a time period and would have loved to go back. Was the same with Donkey Kong, Harry Potter and the Dark Universe that was a massive disappointment.
Nice Hotel. Nicer if you are American
Giles J (Folkestone, United Kingdom) on May 25, 2025
Paid well over £4K for one week including flights. Bell service was blind to us. We got off our 1.5 hour transfer from Melbourne airport after an 8 hour flight. Bell service lads were out front talking amongst themselves. We had our cases but must of been invisible as no one even acknowledged us, this is something I have read before. Checked in at reception. Pretty standard. Guy didn’t give us any big ol American smile and didn’t tell us anything about the hotel or facilities. Instead asked if there was anything we wanted to know! How can you answer this if you are new there? So got our room keys and took ourselves to our room. Still no offer of help with baggage. But on the up side it saved us one of many many tips we ended up coughing up during our stay here. I mean the tipping culture is crazy here. In the pool area 18% is automatically added and still you are presented with a chitty to sign in case you want to make it more. This is the case even if you go to the bar and get your own drink. Pouring a beer and putting it down in front of you is obviously deemed as a big service gesture here. Ok you are entitled to ask them to remove the tip from the bill if you want. But no one would do that. That’s why it works. Don’t get me wrong I will always happily tip good service. But not any service. The USA is terrible for this. A corporation like Universal should pay thier staff enough so they don’t have to rely on customers who have already paid a premium price for a premium experience. It just makes the experience feel a bit cheap. Saying this. Most of the staff are lovely especially Star in reception who was by far the most helpful and the others should take her example. Sorry from that it was what you would expect from a decent hotel. Bar and food prices absolutely eye watering but you are a captive audience so have no choice unless you have transport to get out and about. Lovely weather and loved the theme parks.
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