Overview
Step into paradise in the heart of the tropics. Blue waterfalls cascade over lush grounds and the calming sounds of steel drums call you to ease into island time and let go. The open, curving beach area tempts with its palm trees and glistening pool. Caribbean-themed dining options offer delights for all. This relaxing getaway has the perfect balance of impressive amenities and comfortable mid-range rates. And there’s even a dedicated walking path that take you straight to Universal Volcano Bay. Best of all, each day the exclusive theme park benefits of being a Universal hotel guest are yours to enjoy.
The hotels in Universal Orlando’s Signature Collection offer expansive, full-service amenities, including 24-hour room service, concierge service and valet service. Here guests will find exceptional dining, immersive theming, and an array of exclusive theme park benefits.
- Early Park Admission† to The Wizarding World of Harry Potter™ or Universal Volcano Bay one hour before the park opens (valid theme park admission required. Select attractions).
- Complimentary water taxis along picturesque waterways or shuttle buses to and from Universal Orlando Theme parks and Universal CityWalk, plus walking paths to make getting around Universal Orlando Resort fast and easy.
- Complimentary delivery of merchandise purchased throughout Universal Orlando Resort to your hotel
- Resort-wide charging privileges with your room key card
Check in
4 p.m.
Check out
11 a.m.
Rooms
1000
Inclusions
Rooms
- 2 queen beds
- No more than 5 guests in the room
- 2 queen beds
- Minimum 1 adult, maximum 5 adults
- Maximum 4 children
- No more than 5 guests in the room
- 24 hour room service ($)
- A/C
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Rollaway bed (on request, $)
- Safe
- TV
- Mini-fridge
- 2 queen beds
- Lagoon view
- No more than 5 guests in the room
- 2 queen beds
- Lagoon view
- Minimum 1 adult, maximum 5 adults
- Maximum 4 children
- No more than 5 guests in the room
- 24 hour room service ($)
- A/C
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Rollaway bed (on request, $)
- Safe
- TV
- Mini-fridge
- 2 queen beds
- Pool view
- No more than 5 guests in the room
- 2 queen beds
- Pool view
- Minimum 1 adult, maximum 5 adults
- Maximum 4 children
- No more than 5 guests in the room
- Bathroom with shower only
- Climate control
- Coffee maker
- Concierge service
- Connecting rooms available (subject to availability)
- Mini fridge
- Smoke-free
- 24 hour room service ($)
- A/C
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Rollaway bed (on request, $)
- Safe
- TV
- Mini-fridge
- 1 king bed, and 1 sofa bed
- No more than 5 guests in the room
- 1 king bed, and 1 sofa bed
- Minimum 1 adult, maximum 5 adults
- Maximum 4 children
- No more than 5 guests in the room
- Seating area
- 24 hour room service ($)
- A/C
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Rollaway bed (on request, $)
- Safe
- TV
- Mini-fridge
- 1 king bed, and 2 single beds
- No more than 5 guests in the room
- 1 king bed, and 2 single beds
- Minimum 1 adult, maximum 5 adults
- Maximum 4 children
- No more than 5 guests in the room
- 2 bedrooms
- Themed décor
- 24 hour room service ($)
- A/C
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Rollaway bed (on request, $)
- Safe
- TV
- Mini-fridge
Amenities
Entrance
Strong Water Tavern
Amasita Cookhouse
Waterslide
Pool firepit
Lobby
Water taxi
Lagoon
Hospitality suite
Location
Reviews
TripAdvisor Traveler Rating
Silver Wedding Anniversary Trip
Sarah H (Sheffield, United Kingdom) on May 18, 2025
Just stayed at Sapphire Falls for 14 nights and although the hotel and pool were amazing we still left feeling a bit disappointed with our stay. We handpicked this hotel for our 25th Wedding Anniversary due to the location and Loews reputation for customer service but felt this fell short. Our two family members traveling with us when checking in were told they had no booking at the hotel even though they booked the package with TUI the same time as we did. The hotel staff were very unhelpful and basically said even if TUI sorted it out the hotel was full and they had no rooms available. After a couple of hours it was finally sorted and magically a room had become available. At one point we thought they would be sharing our room for the night because they had no other options. Still not sure if it was the hotel or TUI at fault but it didnt give us a great start to the holiday. The hotel itself is lovely and probably has the best hotel pool i have been to in my 30 years of traveling to Orlando. Plenty of sunbeds, parasols, pool is heated and there is a fun slide. The boat or short walk to the parks is ideal, its also about 10 min walk to Volcano Bay. The rooms are spacious and well eqipped. We stayed in room 1805 and did have a problem with our air conditioning the last few days of our holiday and had it fixed several times but it just kept going off. It was so hot one night we didnt get any sleep. On our last day they did offer to move us rooms but couldnt tell us what time and as we were checking out the next morning we didnt want to spend our final night moving all our stuff to a different room. The guy that came on Friday night and actually fixed it was brilliant and apologised to u, i wish i had got his name just to say thanks on here! Overall we did enjoy our stay and due to the location and 1 hour early entrance we would consider staying again but would also look at other options within Universal.
Hotel is lovely, but don't expect to have your room cleaned regularly
jamesoc1127 (County Dublin, Ireland) on May 15, 2025
This is my second time staying in Loews Sapphire Falls and I'm currently 12 nights into a 14 night stay. We first stayed here pre-covid and really enjoyed the hotel as the place was clean, staff were friendly, and the boat to and from the parks is great. We recommended the hotel to friends who've subsequently stayed here and really enjoyed it, with the most recent being November 2024. For the most part, very little has changed since we last stayed here. The hotel itself is still clean, gym is good (though the treadmills could do with some maintenance), pool staff are very attentive, the boat the the park is still as enjoyable as before, and the reception staff were great to deal with. Our main issue has been with room cleaning. In the 12 nights we've been here, we've only had our room cleaned 3 times, despite us being out of the room most days between 8am and 4pm. I've continuously had to get new towels from the housekeeping cart when the housekeeping team have been on our floor cleaning other rooms, or getting them from the gym. I've brought our rubbish out to the housekeeping cart every day, but we still didn't have anyone come to the room to clean the room. The housekeeping team have been very polite whenever we've had any interaction with them, we just don't seem to be able to get the room cleaned without requesting it. Finally, today, after another day of the room now being cleaned, my wife mentioned it to an employee at reception and to their credit, they were very friendly and have said they will send someone to clean the room. However, we really shouldn't have to ask for our room to be cleaned or to constantly have to try source clean towels for ourselves.
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