TripAdvisor Traveler Rating

Really classy resort . Beds very comfortable & many pools to chose from . Gas grills available. Shuttle service is convenient. Some good restaurants at the main hotel . Nice TV in unit . If you are not an owner they charge $25 a day for parking. 30 min drive to PS airport. You can use the main pool at hotel . 2 golf courses on the property

The views are beautiful. Plenty of dining within a short drive. Unfortunately, the property does not offer evening dining when you don’t want to leave the resort. The rooms are old and dated. The fitness room was closed for repair and the alternate fitness room was not a good experience.

This is the fisrt of many opinions I will write in here regarding my stay in this villas and how awful the service in this hotel is and how incredibly ridiculous is the customer care service in all Marriott chain (bonvoy progam). I stayed there from May 28th until May 30th. At the end of my stay i went back to LA, but I realized I have left my passports in the security box. When I called them to see if they have got them and if they can send to another Marriott proporty I was staying, they told me that another guest was in my room and they cannot get in to get my passports back until the guest answer the phone or the door. They make me wait for my passports for 3 days until the guest checked out making me lose my flight and rent hotel nights in LA. The last day, when the new guest was checking out, I called them to see whether they have got my passports back, shockingly, they told me that no guest was in the room since I left, but still they cannot get my passport until someone from the security department arrived, that was 3pm in the afternoon. THEY HAVE LIED TO ME ALL THE TIME!!!!! At that moment I decided to take an uber from Downtown LA to this villas (350 dollars). Ten minutes after that last phone call I received an email saying they have already got my passports asking me where to send. I deceided to dont trust them anymore and heat to the hotel anyway. When I arrived they gave me my passports, they hid the receipt, they didnt make me sign anything and I was not attended by no one else that a clerk. I decided to go to the front desk and complaint to the Manager, DEREK, who did nothing and didnt evet say sorry. They just didnt care I lost my flight, paid hotel nights and an 350dollars Uber. So I opened a complain ticket in Bonboy app, and it has been a terrble, sooo terrible that 17 days later I have been talking to 4 different customer service ppl, all of them with Indian names, no last name (Most Probably they are bots) who have open ticktets, make me do everything again, re start the proces, asked me questions, and no solutions at ALL!!!!!. Everything has been terrible, service and customer service in Marriott its terrible. I will continue writting opinions if I dont receive a propoer answer from a real person.

This is my first stay at Marriott Desert Springs Villas II, and while I had high expectations, I’ve found several aspects of the experience disappointing and not in line with what I would expect from a Marriott-branded resort. At the Palmeras pool, guests are subjected to bag checks and restrictions on cooler boxes, reportedly to prevent glass and outside alcohol. While safety is understandable, the way it’s enforced feels intimidating, with staff actively patrolling the pool area in search of violations. It creates an uncomfortable atmosphere — especially for owners and other paying guests who simply want to bring their own drinks in safe, non-glass containers and enjoy a relaxing afternoon. Ironically, this strict control hasn’t improved the pool environment. Since guests are forced to rely on the expensive poolside bar, the area ends up littered with single-use cups by day’s end — cups provided by the bar but never cleared up. There seems to be no consistent cleanup effort, and many guests just leave their cups behind. It’s unsightly and completely undermines the rationale behind restricting personal drinks in the first place. Fridays and weekends bring a different issue: around 4:00 p.m., large groups — many of whom clearly do not appear to be resort guests — start arriving and taking over pool areas. The atmosphere quickly shifts from peaceful to overcrowded and noisy, impacting the experience for registered guests and owners alike. Unfortunately, there appears to be no active monitoring or control of this. Overall, it feels like the focus is misplaced. Rather than supporting responsible, paying guests — including owners who have invested in the property — the resort policies seem to target them, while leaving the real causes of disruption unchecked. To make matters worse, there’s also a lack of regard for guest rest during early morning maintenance. On one morning, palm tree trimming began at 7:00 a.m., a few feet from my bedroom window, with a full crew loudly shouting instructions and operating power tools. It was extremely disruptive and far from the restful, resort-style experience I anticipated. Quiet hours and guest comfort appear to be an afterthought. This resort has potential, but it’s clear that priorities need to be rebalanced. As a first-time guest, I expected a premium and relaxing environment — but sadly, my experience has not lived up to that expectation. I’m still here at the resort, and I truly hope that the remaining days of my stay show improvement.

Was a nice place but thought it would be nicer. Friendly staff and place was for the most part ..... clean. They have some strange towel rule that if you ask for to many towels .... they will charge you. Also when you check out they ask if you wouldn't mind putting the trash out and the used towels out. Wait ....... what ?? Aren't you gonna clean the unit anyway ?? It's just odd ........