TripAdvisor Traveler Rating

Just arrived and so unimpressed. Waited u til 5 pm for our villa. Never got a text that it was Shoved out to an auxillary area and road noise. Its honestly BS. Got to the room and the lock is broken. Told that security eould get here when they can. Try calling the front desk. I dare you. AI ASSISTANT. Will never stay here again.

Our stay was for an entire week and we only had their light housekeeping once and even then we had to request the service. We have stayed on this property at least a half dozen times and the villas are great and usually the service is top notch. According to the information we received at check-in, we were supposed to receive a light housekeeping service every other day. We only had someone come once on Tuesday after our request. Nobody came back even after I requested service later in the week. They offered a $50 credit but we had already pre-paid the entire stay so no credit and no housekeeping and only an apology. Definitely not up to Marriott standards.

I’m an owner here for 20 plus years. I asked for an extra quilt for the bed and was told I could have a blanket but not a quilt. The thermostat takes HOURS allow the one bedroom in Villas II to reach the cool or warm temp. The staff is overwhelmed. TV remote missing and the replacement had dead batteries. Over the years simple amenities have disappeared. No shampooing, conditioner, or body lotion except in secondary shower. No glasses at the bathroom sinks. Smaller cheap refrigerators. Towels are old and mixed. Some are slightly gray and unacceptable. Dishwasher used to come with 6 detergents, now it’s three. There are half the bath towels in the units so washing is constant. 2 washcloths for a one bedroom unit. Small things like the outdoor table and indoor is round. The placements were suited to those tables, now they are rectangular and hang over the edge. The worst is the cleanliness. Look around the handles in the kitchen and the main door. Greasy and dirty finger prints m, both old and new. I’d call for help and more cleaning but they don’t answer at the front desk. The housekeeping staff is charming and thoughtful. They are hoofing it constantly. They want to do a good job but this place is so understaffed that you can smell it in the air despite the report to shareholders claiming it’s staffed up now. To what level? Hallways have vacuums standing in them for days on end. I finally called to ask about 3 of them and the desk defended them. I called the concierge for three days and it rang for 15 minutes each time, so you are on your own. I finally called the concierge at the JW to find out where to have brunch on Sunday. All I can say is it’s sad as an owner. I used to love this place and still think it’s pleasant. Not even a 4 star these days, but 3. Still in shock over vacuums in the outside areas.

The condo was really nice with firm bed and modern decor and beautiful view of golf course. There are seven pool locations with each location having a spa and pool or pools. However, it didnt have a vacation vibe...there was no coffee or tea in lobby. The only restaurant is open 2pm to 5pm and after traveling that's just inconvenient.

This was our second time at Marriott''s Desert Springs Villas II. The first time was very good, accommodations quite nice, clean, plenty of room and a swimming pool quite near. We had a 2 bedroom which was a little odd. The second bedroom was actually a suite connected by a small hallway that was part of the entrance and could have been a separate room if someone rented a suite and another the one bedroom. It was private because the main door was for us only. The hard part was that our special needs daughter was in the suite and we were in the one bedroom. The only way we could listen for her was to prop the door open to her unit and prop the door to our unit. Although completely private and very nice accommodations, it was a bit awkward. That unit backed on Cook which is a very busy street and so we had traffic noise 24/7. This time they put us in the Jasmine Court area which is separate from the main compound and was amazing. It was so quiet and peaceful with a deck overlooking the golf course. Again the accommodations were wonderful and we had a swimming pool that was just for our area. The unit was perfectly clean and nicely appointed. We did not mind at all being in a separate area because it was so quiet and peaceful. We used the van once to get back from the main area and it was quick and quite convenient. We had a one bedroom this time so I'm don't know the configuration of a two bedroom in this area. We will definitely be back and hope to be in Jasmine Court again.