TripAdvisor Traveler Rating

Room #2116 was DISGUSTING AND SHOULD NOT BE RENTED AS A STANDALONE UNIT. Water stains on walls, musty smells in the bathroom, paper thin walls, the constant sound of rushing water by my head every time the upstairs unit flushed the toilet (ew), the unending whoosh of air because the bed was next to the locked HVAC closet for the entire unit, broken porch lights that made the entrance corner pitch black at night (as a single woman traveler, this was very disconcerting), and a giant puddle of standing water at my entrance that did not move for three days (and was clearly growing things in it). What's more, there were ZERO full-length mirrors. I was traveling for a work conference with multiple formal/theme evening events, and I find this oversight unacceptable. Moreover, there was just a general lack of empathy and service from everyone at this "resort." I originally booked on Amex Platinum and was told at check in that I got zero consideration as I normally do for early checkin, late checkout, or possible upgrades. The answer/excuse to all this was "we're a vacation property." Well, THEN YOU MUST MAKE THAT OBVIOUS TO THE GUEST BEFORE THEY CHOOSE TO BOOK! I find it absurd that for more than $400 per night, I got less than the standard level of service for a tiny, dank room that was poorly maintained. Every question or request was responded to with "because we are vacation club, we can't..." Not only does that make a paying HOTEL guest feel like a second-class citizen, it also does NOT sell me on ever considering becoming an MVC member. You would think they would want to make a good impression on Amex Platinum and Bonvoy Gold elite members. Instead they're telling these people they don't matter, and they're showing them your very worst rooms. Front desk staff were very friendly (Johnny was the best!), but you could tell they were resigned to the fact that they were "only" a vacation club. I felt cheated, overcharged, and completely undervalued as a guest. Never staying here again.

04/27/25 Helpful Tip for Future Guests Let me start by clarifying--this is a resort, not a hotel. That means you won't receive typical hotel perks tied to Bonvoy status, and there are no on-site restaurants. Guests either dine out or use the fully equipped kitchen in their villa to cook. Who has there towels and sheets changed daily? Well maybe if you can afford a house keeper, but most people don’t so they are used for a few days. Before booking, take time to read the resort description and amenities. Many negative reviews come from people expecting hotel-style services that this property and other villa resorts does advertise. It's all about managing expectations--if you're looking for a relaxing, self-contained stay with home-like comforts, this place is a great choice. There is a golf course and it has to be maintained, my room backed up to a green and tee off area and we never heard the mowers. Review: Marriott Newport Coast Villas My wife and I recently stayed at the Marriott Villas in Newport Coast, and check-in was a breeze. I had requested a villa near the main pool, and we were pleased to be placed close to the main building. We stayed in a one-bedroom unit on the ground floor--important to note, as there are no elevators in the buildings. Our unit backed onto the golf course, and we enjoyed sitting on the patio each morning for breakfast while chatting with passing golfers. The villa had all the comforts of home. We stocked up on groceries and made breakfast daily, plus two dinners--grilling steak and chicken on the community gas grills just across the street. This is the largest Marriott Vacation Club property we've visited. While there are only two pool areas, they are spacious. The upper pool has a kid-friendly slide and a beach-style entry, while the main pool area has multiple pools, ample seating, and a game room, movie room, and activity center with crafts and games. During our stay, we also visited Indian Canyon for hiking and rode the tram to the top of the mountain. The views were stunning and the hikes were enjoyable. We look forward to coming back!

Typically always travel with Marriott for quality. This was limited. The place is very clean and everyone smiles. One of the reasons I like Marriott. Problem is beyond this very poor. The cleaning service was offered only once during our 5 day stay and if we wanted more, they said we would pay for extra services or extra towels. At night frequent noise and group next door had parties till 3am with very thin walls. Charges over stay varied dramatically and even doubled. Not explained. When I asked checkout regarding this. The response was “I’ll bring it to my managers attention “. I have been ghosted. No one reached out to discuss. While I like to stay at Marriott, this is a first try at vacations. Will never go here. If you do please make sure they clarify.

JASMINE COURT - DO NOT STAY HERE IF YOU WANT TO SLEEP IN! It's not the vacation club I had anticipated. Every morning at 5 am, there are 2 riding lawn mowers on the golf course at Jasmine Court. We were assigned the 6000 building even thought we requested to stay in the 4000 building (closer to the main resort). Louis reassured us that the area assigned would be quiet even though there was a pickleball court nearby. Every morning from 5 am until 5:56 am, TWO riding lawn mowers cut the grass right next to room. Even our downstairs neighbor sat on the patio and watched from the lawn chair daily. We contacted the Villas Concierge (spoke to Kimberly) and were told to contact the JW Marriott Concierge since they maintain the golf course. We basically got the run around between the two hotels. Awin (JW Concierge) took down our complaint (but didn't ask our name or room number). In all honesty, it doesn't appear as though either hotel will do anything to resolve it. Pretty disappointed since we are on vacation and wanted to sleep in. I definitely will NOT be attending a timeshare presentation now. Most HOAs don't let you mow your lawn until 7 or 8 am. REALLY DISAPPOINTED!

The place itself was fine but they charge $25 a day for parking and neglect to tell you this at check in. Apparently, it is on their website but not anywhere obvious. We were handed the parking pass and told we were good to go. And believe me-there was lots of open parking. Just a money grab. Lesson learned. ??