Marriott's Desert Springs Villas II reviews
1386 TripAdvisor reviews
Should have been better! Management did not care.
Stephanie61011 (Boston, Massachusetts) on Jan 16, 2025
This should be a decent place for the money. However, be aware that the rooms are noisy and they don't replenish even the coffee for the next day. I asked for a replenishment, but it was going to take too long to get more coffee and clean coffee mugs. The resort was not crowded, yet they put us next door to a family with small children and both the parents and the children were VERY loud. Screaming early in the morning, and in the evening. The air conditioning is also very loud and when it shuts off while you are sleeping it gets so quiet it wakes you up. We did not sleep very well between this and the kids next door. We are Marriott members yet we got a view of the parking lot. They also do not provide water, other than at the marketplace which was a very far drive from our unit. Our bathroom was also not clean (cabinets shown in picture). I let them know on our way out and the only response was "did you tell the front desk?" which I did not do since we were only there two nights. I guess since I did not bring up these issues while I was actually there (and not at checkout), they didn't care.
Only one thing.,,
cindy c on Jan 15, 2025
I love this resort. We have stayed about 15 times over the years. Last stay I had problems with my credit card being billed enormous amounts from the front desk. It took months and many phone calls to settle. I’ve seen this complaint from others. I hope I do not have to endure this on future visits and Marriott must make a commitment to assist customers who experience credit card fraud.
Do not stay here!!!!!! Ever!!!!!
judy s on Jan 11, 2025
I am currently waking up from my 1st night here. Let's start by saying the amount of strange loud vibrational noises was deafening and awoke me 3-4 times during the night. It sounded like a semi was parked outside my door running if I want to compare it to a similar sound, vibration. Then at about 4am they start cutting the grass outside with one of those gigantic mowers. The walls here must have zero insulation and 1/4 inch thick because the sound was deafening. At 5 am when I could no longer attempt to sleep all I could hear was the sounds of someone in the room next to me hacking and coughing and blowing his nose and coughing up phlegm. Sadly I think this guy was the room cleaner. It sounded like he was in my bathroom when he was actually in the room next door. I'm def putting the do not disturb sign on my door and not allowing that in my room. It's 7:33 am And I all I can hear is his constant hacking. Honestly he should get to a doctor soon because it sounds like he's going to die. I will NEVER stay here again or any of Marriotts properties they are trying so hard to push me as a gold elite member to go stay at. I used 250,000 of my points to book 2 rooms here . I will be writing Marriott a direct letter asap and demanding a refund back of my points. This is one of the worst places I've ever stayed in terms of the noise and uncomfortable stay. I ADVISE YOU NOT TO STAY HERE EVER!
Nice resort, weird people
SimbaTheExplorer (California) on Dec 03, 2024
The resort was very nice. We stayed on the II side. I think the II side looked nicer than the I side. The major pool is located on the II side so it worked well for us bc we could walk to the pool. We had a nice first floor room on the golf course. It’s a lovely resort. Palm Desert itself did not appeal to us. It seems like it’s geared toward older retired people. The people were a bit nasty but we attributed it to being a lot of LA people. At Ralph’s, there was a lot of smirking and anger. It was super stressful to go there. The aisles are narrow and they have displays in the aisles. There were often 4 carts in a lane as well as people trying to walk through. That’s when the smirk and insults came. I’d be looking at something and standing in their way since there was no way to walk around me. I felt intimidated by these people. It wasn’t just at Ralph’s. The entire town had a weird vibe, even my 12 year old daughter commented on things people said at the pool. I have never written a review that included other travelers so to me, this was a big deal.
Book via AirBnB
jimbatman (West Linn, Oregon) on Nov 24, 2024
I was looking for a week-long sunshine getaway, and this fit the bill perfectly. It's central to everything in the Valley, quiet enough given all the people around, and the room was comfortable and well-stocked. I originally found it via the Bonvoy app, but found the price on AirBnB to be about half that. Otherwise they treat you just like a regular Bonvoy member. You even get points for the stay. There are lots of resort activities, but I didn't partake in any. The grounds are beautiful and well maintained. The pools are nice but the lounge chairs are a bit hard for extended use.