TripAdvisor Traveler Rating

It was very hot in Palm Springs but we managed to enjoy the pool area daily. The room was very clean and nice layout with double terrace. We caught the shuttle around the resort and walked to the Gym. We are lots of Pho and visited the Air Museum.

Amazing place for Families or a couple! This site has EVERYTHING in One place that you can ever want. A full Kitchen to cook in your room (if you want to) and even outdoor BBQ! Children are More than happy and lots to do close by if you want to leave the Property! We come Every Year and LOVE it ... NEVER DISAPPOINTED!

Great villa with really good amenities. The property is huge, so while there are a lot of units, none of the amenities seem too crowded. Very relaxing and beautiful stay and friendly staff. Didn’t love being woken up with a timeshare sales call, but I understand that’s what happens when you stay in a timeshare resort. Also, the shower was super temperamental - it either got no hot water or absolutely scalded us, there was no in between! Overall, great and relaxing stay, and I feel refreshed.

Well from the very first day, staying in the Jasmine court villa, the TV was causing all kinds of problems. The "engineer" came up and said it was the internet and the whole 5500 bldg was out of service. She fixed it for a day and then it started up again..no picture or static. This happened 3 times during a 5 day stay. The spa jets were not working at Jasmine court pool area..one of the spas..the other one was very green in color. I reported this right away and they thanked me for letting me know. No action was taken! Then I receive an email for a couple of activities that were taking place at Villas 1. This is far from Villas II and involves taking the car. There are NO activities at the Jasmine court clubhouse which is really a shame because it is a very nice bldg but always appears empty! Finally, I decided to check out 2 days early. The inconveniences just were not worth it!

We had to wait a little longer to check in because the carpet was being cleaned. I figured at least we have clean carpet. That was util I moved a chair to sit in and found the reason for the carpet cleaning. Feces were still under the chair and it was disgusting. I guess they didn't move the furniture while the stain was being removed. I would not sit in the front room the time I was there. The air conditioner in one of the rooms did not work well. The pools were too hot and dirty to enjoy. there we larvae like worms all over the floor and walls. This place needs a major cleaning and upgrade!