Overview
On the Pristine Coast of the world famous Riviera Maya, Blue Diamond Luxury Boutique Hotel is a sanctuary of breathtaking beauty and peace, surrounded by nature mixed with luxury. This exclusive hideaway reflects the new upscale trends in the destination providing the utmost in personal attention with special touches, innovative design with Oriental details, time to experience life and its pleasure in 36 acres of lush tropical jungle, well manicured gardens and spectacular palm filled with sand beaches along the turquoise colored Caribbean Sea.
Receive the following added values;
- Bottle of sparkling wine and plate of fruit upon arrival.
- Complimentary access to the water circuit at the spa and fitness centre.
Terms and conditions or restrictions apply, please see hotel front desk for full details.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
128
Inclusions
- Daily activities
- Round-trip airport transfers
- No reservations required at specialty restaurants
- All taxes
Rooms
- 1 king bed
- Garden view or River view
- No more than 3 guests in the room
- 1 king bed
- Garden view or River view
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Bathroom with shower only
- Ceiling fan
- Seating area
- Private outdoor tub
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
- Pillow menu
- 1 king bed
- Garden view, surrounding the cenote or lagoon
- No more than 2 guests in the room
- 1 king bed
- Garden view, surrounding the cenote or lagoon
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Bathroom with tub and shower
- Seating area
- Upgraded amenities
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
- Pillow menu
Amenities
Lobby
Restaurant
Restaurant
Restaurant
Restaurant
Pool
Spa
Spa
Spa
Exterior
Exterior
Location
Reviews
TripAdvisor Traveler Rating
Green paradise
Franny B on Dec 13, 2025
The hotel is really beautiful, with a very old-fashion and natural vibe. There’s quite a bit of distance between the beach and the room, but we actually loved the walks and if walking isn’t your thing, there are golf carts available, which is great. The food is very good at all three restaurants. The facilities are nice and clean, although some areas could use a bit of fresh paint.That said, we totally understand how hard it is to fight against nature with so much greenery, humidity, and salty air, it’s understandable. Even so, the team does a great job keeping everything comfortable and well maintained. As for the construction, it was hardly an issue for us. We barely noticed it, only a little while walking back to the room, and it was never too bothersome.
Probably was great before, but its future is uncertain
TheRealWall (San Mateo, California) on Dec 13, 2025
We spent a week at the Blue Diamond Luxury Boutique Hotel near Playa del Carmen. A place that we really wanted to love. Alas, it was not meant to be. It is also a great example of why you cannot let designers be in charge. Everything looks great, but many things are just not functional. TLDR: We won't be back, but there are bright spots. The food and staff are awesome. The quiet retreat side they push, not so much. This hotel might be for you if the bright spots outshine the weaknesses for you. About us: We are regular travelers and have stayed at multiple resorts in Mexico. We are comparing our trip to other trips in a similar category of hotels. The hotel was at 42-50% capacity when we were there, and I would not want to be here at full capacity. What is great: Staff: pretty much everyone is awesome. Friendly, smiling, waiting to help, and making it feel like they care. Staff like our waiter, Antonio, who we had a few times, make it fun to be here. Fabian, who really takes care of you. And many others. Food: the food makes the place. Almost everything is really good, and a couple of exceptional dishes. Only the junk food is terrible, which is a pretty good thing when you think about it. The pastry chef deserves mention. And also kudos to the executive chef for the menu and the consistent execution. They will struggle if it gets a little busy, but we only had two real misses at breakfast. The poached eggs were more like hard-boiled eggs. What is OK: The room: spacious, quiet (except for construction, more later), well kept overall (with some notable exceptions). We enjoyed the room. We had a Laguna room. You can hear your neighbor a little bit, but mostly if they slide the massive doors or rearrange the furniture. It is mostly quiet. The bicycles: they are nice to have since the resort is a long 1.5 km line. Many have under-inflated tires and need maintenance. Plus, people are hoarding them so hard to come by. One bar: Yes. You read that right. There is only one bar, near the pool. They claim to have another one near the Amber restaurant. It is a corner for a couple of sofas (that are atrocious to sit in), so it's not really a bar. Activities: We knew they had very few activities, and it is OK with us. The cocktail class with Leopoldo was the best; he is just awesome. However, the number of spots is extremely limited and are released on Sundays. So, if you fly in mid-week, you are likely screwed. Spa circuit: We went twice. The first time was great. Everything was hot (sauna, hot pool, and hammam). The second time, not so much. The sauna was OK, but the hammam was turned off and cold. The pool was lukewarm. Very disappointing. What is terrible: Construction of a mega hotel next door: no one told us this, so it is very frustrating. A massive hotel is being built as close to the property line as possible. Noise from 8am to 7pm. Cannot enjoy the pool unless you love the sound of a jackhammer in the morning. Yes, it will eventually stop. But it likely will be replaced with loud music and pool parties these place tend to have. I fear that the quiet side of the hotel is gone forever. What's worse is that they have another property nearby and probably does not suffer from the noise. We don't allow access during the day, even though the day pass system is already in place. Pro tip: change your policy during construction… Music from the Rosewood: construction on one side of the resort, and yes, by disco music on the other. It was an issue on Saturday night. Music is going until 3am. The problem is that the Rosewood has the disco facing toward the North, and there is a bit of undeveloped land, so the sound travels. Plunge pool: some rooms have a plunge pool. They should call them Cold Plunge Pools. No hot water. It was a selling point for us, and we did not use it once. Plus, you can see the hot water tap. It has been disabled so management made that decision at some point. Terrible. Oh and the spa at the pool? Cold and non-functional. Lighting in the room: the lighting decisions are terrible, particularly in the bathroom. Not enough light and all yellow warm lighting. That is not the type of lighting for a bathroom. The bed: rock hard. If you like sleeping on rocks, you will be well served. No handles: No handles anywhere! It's like the designer decided that minimalism meant removing all handles. Try to operate a heavy sliding door without a handle...This is just one of the many terrible design decisions throughout. Like a 6-inch counter at the bar, you can thoroughly bang your knee on the concrete. The chairs: I am almost 6'3" (188 cm), so I am tall. I am not tall enough to comfortably sit in almost every chair or sofa on the property. The backs are metal bars cutting into your very flesh. My solution was to borrow cushions for other chairs or sofas to make it bearable. The sofas are insanely bad and uncomfortable. Many things are broken: yes, I know, it is typical to have broken things in this category of hotels. But when the door to your awesome patio cannot be opened, it is frustrating. Plus, the sliding doors require superhuman strength to open.
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