TripAdvisor Traveler Rating

The island of Holbox is undergoing heavy construction. The Delek Hotel (formerly Hotel Naay) is an oasis located on the island's tranquil side about 35 minutes walk over a rough road to town. Or, take a 200 peso ride in an ubiquitous UTV. This hotel's grounds are beautifully landscaped with coconut palms breaking up the various living spaces. Rooms are contemporary (Klipsch Bluetooth radios), clean, and have relaxing balconies, some with pool access. The beach has miles of fine white sand and some serious shelling. A ten minute beach walk brings you to the bioluminescent lagoon. The service staff is super friendly (Abraham, Arial, Raoul) which along with terrific food (a hearty American Breakfast is included) will find some feeling there is really no need to leave the grounds. The hotel bills itself as "boutique" to perhaps distinguish itself from a larger resort with amenities such as spas, exercise equipment, and beach sports. But our family loved it!

My far the best staff, Cid,Zurich Abraham and everyone else make you feel like your one in a million, not to mention the beautiful hotel. They gave us tops on where to go and front desk always ready to help you plan any activity. They help us plan a tour if the island. Food was amazing as well.

If you need good wifi or plan on doing some work / are a digital nomad, then this hotel is not for you. Terrible WiFi service. It only works in the front desk, which is closed 35% of the day. The phone in your room doesn’t work either, it’s absolutely full of moskitos , no coffee to be found before 8:20 am, and the bar is constantly closed. Furthermore there is not 1 clean & comfortable chair to be found anywhere throughout the hotel. It is extremely overpriced. Not worth anything beyond $150 usd per night. Specially if you plan to work from your phone/ laptop during your stay.

Rooms were well appointed, clean, comfortable bed and pillows (best I experienced in the area!). Service was excellent all around. Reyna, Patricia, Ariel and the rest of the team were all super attentive responsive and helped us with transportation, tours, anything we needed really. For those saying it’s so far away from everything… that’s the point! It’s quiet and clean and lovely. Flamingos and bioluminescence within a few minutes walk, makes this a pretty magical place. Bike rentals can be arranged and takes 10 minutes to bike into town or an easy taxi ride. We walked to a few of the nearby hotels for yoga and dinner. I’d come back in a heartbeat.

We go to a Holbox very regularly and really love it there. We have stayed at many of the resorts on the island and found many of them lacking in either service or cleanliness. We just stayed at the Naay property for our second time and we won’t be staying anywhere else when we go back. The property is well maintained, and the staff really knows how to provide service. Issac at the front desk was exceptional and really made our stay enjoyable. All of the staff went above and beyond. The hotel rooms are very quiet and very clean. The Internet works fantastic which always seems to be a problem with other places we have stayed. We have had many bad massages in Mexico. Anna at the spa really surprised us with a fantastic deep tissue massage treatment If you like beauty, nature, quiet, clean, places with fabulous service and good food this is the place. We are already planning our trip back to Holbox next month and are very much looking forward to staying at the Naay property again.??????????