TripAdvisor Traveler Rating

I celebrated my 50th birthday in Holbox and our experience at Naay Boutique was perfect. Ayezha, Manuel and Isaac, the reception team, made us feel so welcome and at home from the moment we arrived to the early morning we left. Isaac went out to the beach to help us with our luggage as our boat dropped us off. They welcomed us with a shot of Mezcal to start the celebration and showed us to our beautiful rooms. They helped facilitate everything we wanted to do on the island and were always available to answer questions till 10:30 or 11 every night. They even provided for us boxed lunches and arranged for coffee since we’re leaving before the free breakfast was available. The breakfast is not a buffet. It is wonderful. The fresh fruit and juices and so good. We really enjoyed the pancakes with fresh berries. The hotel is perfectly situated to capture the best sunset photos and is a short 10 minute ride from downtown where you can enjoy all the shopping and nightlife. Punta Coco, which is a short walk to the left of the hotel, is where you will find the most beautiful night sky and the bioluminescence plankton. Just magical! Best birthday ever!

Reception atention was terrible, we wanted to cancel a taxi and the receptionist was rude and didnt agree to do it, telling us she would charge the cab to our room, besides this my wife forgot her hairdryer and it never showed up. The hotel is nice, its a shame.

I left my Dyson Airwrap in the room, and now they claim they “can’t find it.” That means someone from their staff stole it, because I clearly left it there and already gave them all the details about where it was and what it looked like. On top of that, their service was extremely poor. I asked for a bottle of water at 11:00 PM and they said they couldn’t give me one because everything was closed — I had to wait until the next day just for water. They don’t solve anything, they don’t help, and the customer service is terrible — absolutely not attentive or helpful in any way.

The check-in / check out were awful !! The worst I’ve been experienced. Our booking was not on their system (booked a month ago) We had to proof that. For the check-out, we had to proved AGAIN any bills we paid because nothing was on their system. ADVICE : be careful and keep your receipts until you check-out. None gesture for the bad service or incompetence from the staff at the reception. The food at the restaurant made me sick This is clearly not an hotel 5 stars The room is exactly like the photos and this is the only good thing

Our 20-day stay was absolutely perfect! Every single member of the hotel staff went above and beyond to make us feel welcome and cared for. Special thanks to Salvador, Isaac, Patty, Luis, and Ariel—you all became more like friends than staff during our time there. The experience was truly spectacular, and we can’t wait to come back, likely for another two or three weeks later this year. This place is a 100/100 recommendation for anyone looking to disconnect and enjoy a slice of paradise. Thank you for making our stay unforgettable Salvador!