TripAdvisor Traveler Rating

I must admit, that my visit in Naay Boutique Hotel Holbox for my birthday was very nice till I have discovered on the ferry back home, that me and my friend were robbed in the hotel room. One of the hotel staff who filled mini bar in our room, has stolen 700USD from my wallet and 100USD from my friend’s wallet. Both wallets were kept safely in the suitcases in wardrobe. We were convinced, that such a situation in 5 stars hotel wouldn't be possible, but unfortunately it has happened in NAAY BOUTIQUE Hotel Holbox on 22nd of March this year. It is impossible to have staff in the hotel who steal money, who steal anything from the guest’s room. I have informed immediately the hotel management about this situation and I received message from the hotel management ....15 days later: "Hello, good morning, no refund or compensation applies because the chata reading has not shown any extra income to the room." Unfortunately someone from hotel management is lying. When we checked in, we decided to changed the room from grand floor to the second floor. In our new room, the mini bar was empty. So please explain to me, how possibly mini bar in my room which was empty while I arrived, few hours later was full?? Who did it? Probably the Holbox ghost, because according to hotel management, no one entered my room. They forgot about another accident as well, that during my visit the key system didn't work correctly, my key didn't work either and I had to ask receptionist to open my room with his master key....., but of course "the chata reading has not shown any extra income to the room". Lies, lies and lies. If general management of the hotel treats costumers this way, we can not expect any better behave from staff who just clean rooms or fulfill mini bars. Don’t you agree? This situation proves, that no one can feel SAFE in this hotel. What do we expect from vacations as tourists apart from sun and the nice beach? Safety and comfort. Unfortunately you don't find it in Naay Boutique Hotel Holbox.

Realy nice hotel. Considering coming back. Breakfast need to be better included- don’t like to choose an have to pay for more, better if the price was higher for the room. Really considering to come back. Nice food, nice and friendly employees. To many mosquitos, so remember to buy protection.

Our stay here was far from what we'd hoped for. Right off the bat, we hit a problem with the room keys not working, which meant we had to trek to the reception every single time we wanted to get into our room. They only fixed it on day 4, and offered a dry apology, but not anything to make up for the hassle. Also, heads up for smokers, you can’t smoke anywhere on the property. And yeah, that includes throwing away those IQOS heets in your room – we were totally taken aback by that rule (as we were not smoking in the room, just using the bins). The beach bar that everyone raves about? Closed because of a flood last month, but no one told us ahead of time. The beach had some sunbeds, but no one bothered to set them up or provide umbrellas, and forget about service. Speaking of service, it was pretty much a letdown at 3 out of 10, with hidden costs everywhere and only available by the pool. Oh, and getting our room cleaned was like pulling teeth – we had to ask multiple times for it to be done in the mornings. It felt like there was no effort to make our stay pleasant at all. To wrap it up, if you’re looking for a poolside holiday with sky-high Maldives prices and subpar service, this is your spot. But honestly, it’s just NOT worth it.

I read many reviews before booking this property. I almost did not book because of some of the recent bad reviews but the property looked really nice so I took a chance. The pros: This is the nicest room we have ever stayed in (and we travel a lot). We stayed in the Master Seabreeze Suite. It was large, beautifully decorated, clean and comfortable. It had about 6 windows and a balcony affording many views of the ocean. The staff lovely and very accomodating, the food at the restaurant is good. The pool area is lovely and towels are plentiful. The Cons: As others have mentioned, there is no beach service, only one restaurant is open, they don't supply coffee pods for the nespresso machine. In my opinion these are minor issues. If you want a beautiful room, friendly staff, good food and drinks in a gorgeous beachy environment, you will be happy with this choice.

Awful trip. The management was very very rude. Hotel manager rolled his eyes at us and was one of the most unpleasant people I’ve ever come across. They didn’t put us in the upgraded room we paid for, promised a refund and then never paid this. They keep telling booking.com that they will pay the refund, then don’t. On site they offered us a discount on F&B that they forgot to add to our end bill until we reminded them. It was added then added very begrudgingly. Aside from that, the location is terrible, the service was poor (no water in our room and have to keep chasing them for them to bring it up). There were constant power cuts too and the beach club wasn’t open. The reception staff were nice, and seemed embarrassed by the behaviour of their manager. The restaurant staff were also nice. Such a shame as the hotel has some potential, but it’s failing on most fronts. Not a 5 star hotel and the manager does not belong in a client facing role if he treats all guests as we were treated. I wouldn’t usually leave a review, but after months of trying to get a refund, I have to share my experience as I would hate for anyone to book this for a their well earned holiday, or worse a special occasion like a honeymoon and go through what we did.