TripAdvisor Traveler Rating

My far the best staff, Cid,Zurich Abraham and everyone else make you feel like your one in a million, not to mention the beautiful hotel. They gave us tops on where to go and front desk always ready to help you plan any activity. They help us plan a tour if the island. Food was amazing as well.

If you need good wifi or plan on doing some work / are a digital nomad, then this hotel is not for you. Terrible WiFi service. It only works in the front desk, which is closed 35% of the day. The phone in your room doesn’t work either, it’s absolutely full of moskitos , no coffee to be found before 8:20 am, and the bar is constantly closed. Furthermore there is not 1 clean & comfortable chair to be found anywhere throughout the hotel. It is extremely overpriced. Not worth anything beyond $150 usd per night. Specially if you plan to work from your phone/ laptop during your stay.

Rooms were well appointed, clean, comfortable bed and pillows (best I experienced in the area!). Service was excellent all around. Reyna, Patricia, Ariel and the rest of the team were all super attentive responsive and helped us with transportation, tours, anything we needed really. For those saying it’s so far away from everything… that’s the point! It’s quiet and clean and lovely. Flamingos and bioluminescence within a few minutes walk, makes this a pretty magical place. Bike rentals can be arranged and takes 10 minutes to bike into town or an easy taxi ride. We walked to a few of the nearby hotels for yoga and dinner. I’d come back in a heartbeat.

We go to a Holbox very regularly and really love it there. We have stayed at many of the resorts on the island and found many of them lacking in either service or cleanliness. We just stayed at the Naay property for our second time and we won’t be staying anywhere else when we go back. The property is well maintained, and the staff really knows how to provide service. Issac at the front desk was exceptional and really made our stay enjoyable. All of the staff went above and beyond. The hotel rooms are very quiet and very clean. The Internet works fantastic which always seems to be a problem with other places we have stayed. We have had many bad massages in Mexico. Anna at the spa really surprised us with a fantastic deep tissue massage treatment If you like beauty, nature, quiet, clean, places with fabulous service and good food this is the place. We are already planning our trip back to Holbox next month and are very much looking forward to staying at the Naay property again.??????????

I can’t say enough good things about Naay Boutique Hotel in Punta Cocos, Holbox. The food was incredible, but the staff were truly what made this place unforgettable. Reyna and Isaac at the front desk were phenomenal, they helped us plan amazing tours, gave us insider tips about the island, and even helped us get the best golf cart rental. Olga and Antonio in food and beverage made every meal feel like something special. Their kindness and attention to detail made a huge impression on us. I wish I could remember the name of the security guard, because he went above and beyond, making sure we had packed lunches ready overnight for early morning excursions and even our long trip back to Cancún. The hotel itself is spotless, beautifully decorated, and the pool is just chef’s kiss. I honestly don’t want to stay anywhere else, Naay has completely raised the bar. I miss it already.