Family of 5

Iberostar Laguna Azul

Punta Hicacos 4.5

Overview

Iberostar Laguna Azul sits on the beautiful beach of Varadero and looks out upon crystal clear ocean waters. This property offers friendly staff, excellent music, amazing pools with entertainment and a wide variety of activities for the entire family.

Check in

4 p.m.

Check out

12 p.m.

Rooms

814

Rooms

Double Room
  • 1 king bed, or 2 double beds
  • No more than 3 guests in the room
Double Room
Featured amenities
Included in all rooms
  • A/C
  • Hair dryer
  • Iron/Ironing board
  • Mini-fridge
  • Rollaway bed (on request)
  • Safe
  • TV
  • Balcony or terrace
  • 220/240 volts

Double Sea View Room
  • 1 king bed, or 2 single beds
  • No more than 3 guests in the room
Double Sea View Room
Featured amenities
Included in all rooms
  • A/C
  • Hair dryer
  • Iron/Ironing board
  • Mini-fridge
  • Rollaway bed (on request)
  • Safe
  • TV
  • Balcony or terrace
  • 220/240 volts

Double Pool View Room
  • 1 king bed, or 2 double beds
  • Pool view
  • No more than 3 guests in the room
Double Pool View Room
Featured amenities
Included in all rooms
  • A/C
  • Hair dryer
  • Iron/Ironing board
  • Mini-fridge
  • Rollaway bed (on request)
  • Safe
  • TV
  • Balcony or terrace
  • 220/240 volts

Family Two Rooms
  • 1 king bed, or 2 single beds
  • No more than 6 guests in the room
Family Two Rooms
Featured amenities
Included in all rooms
  • A/C
  • Hair dryer
  • Iron/Ironing board
  • Mini-fridge
  • Rollaway bed (on request)
  • Safe
  • TV
  • Balcony or terrace
  • 220/240 volts
Additional details

Premium amenities include:

  • Room designed for larger families with 2 connecting rooms
  • Welcome detail for kids (chocolate and balloons) and for adults (bottle of rum)
  • Gift for the kids
  • Mini club available until 10:00 PM
  • Special minibar assortment for kids
  • Only available for families with children (0 to 12 years old) and teenagers (13 years old to 17 years old)

A minimum occupancy of 4 is required for this room type

Family Two Rooms Sea View
  • 1 king bed, or 2 single beds
  • Ocean view
  • No more than 6 guests in the room
Family Two Rooms Sea View
Featured amenities
Included in all rooms
  • A/C
  • Hair dryer
  • Iron/Ironing board
  • Mini-fridge
  • Rollaway bed (on request)
  • Safe
  • TV
  • Balcony or terrace
  • 220/240 volts
Additional details

Premium amenities include:

  • Room designed for larger families with 2 connecting rooms
  • Welcome detail for kids (chocolate and balloons) and for adults (bottle of rum)
  • Gift for the kids
  • Mini club available until 10:00 PM
  • Special minibar assortment for kids
  • Only available for families with children (0 to 12 years old) and teenagers (13 years old to 17 years old
  •  
  • A minimum occupancy of 4 is required for this room type

Double Room Relax 16+
  • 1 king bed, or 2 double beds
  • Garden view
  • No more than 3 guests in the room
Double Room Relax 16+
Featured amenities
Included in all rooms
  • A/C
  • Hair dryer
  • Iron/Ironing board
  • Mini-fridge
  • Rollaway bed (on request)
  • Safe
  • TV
  • Balcony or terrace
  • 220/240 volts
Additional details

Relax Amenities Include:

  • Welcome detail with priority check-in
  • SPA Bonus with a 15% discount on all services
  • Free access to wet areas
  • Fit & Fun
  • Private restaurant (breakfast and lunch only)

Double Room Sea View Relax 16+
  • 1 king bed, or 2 double beds
  • Ocean view
  • No more than 3 guests in the room
Double Room Sea View Relax 16+
Featured amenities
Included in all rooms
  • A/C
  • Hair dryer
  • Iron/Ironing board
  • Mini-fridge
  • Rollaway bed (on request)
  • Safe
  • TV
  • Balcony or terrace
  • 220/240 volts
Additional details

Relax Amenities Include:

  • Welcome detail with priority check-in
  • SPA Bonus with a 15% discount on all services
  • Free access to wet areas
  • Fit & Fun
  • Private restaurant (breakfast and lunch only)

 

Double Room Pool View Relax 16+
  • 1 king bed, or 2 double beds
  • Pool view
  • No more than 3 guests in the room
Double Room Pool View Relax 16+
Featured amenities
Included in all rooms
  • A/C
  • Hair dryer
  • Iron/Ironing board
  • Mini-fridge
  • Rollaway bed (on request)
  • Safe
  • TV
  • Balcony or terrace
  • 220/240 volts
Additional details

Relax Amenities Include:

  • Welcome detail with priority check-in
  • SPA Bonus with a 15% discount on all services
  • Free access to wet areas
  • Fit & Fun
  • Private restaurant (breakfast and lunch only)

Suite
764 square feet
  • 1 king bed, or 2 double beds
  • No more than 3 guests in the room
Suite
764 square feet
Featured amenities
Included in all rooms
  • A/C
  • Hair dryer
  • Iron/Ironing board
  • Mini-fridge
  • Rollaway bed (on request)
  • Safe
  • TV
  • Balcony or terrace
  • 220/240 volts

Amenities


Location

Address
Autopista Sur Km 18,500, Punta Hicacos, Cuba
38 km from VRA airport

Reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 3.5
  • Service 4.0
  • Value 3.5
TripAdvisor users rated this property 1 out of 5

Will not be back

brittanylouwho on May 10, 2024

Im am writing this review on day 5 of my stay currently sitting in my Laguna Azul hotel room. I’m deeply disappointed in this resort. They upsold me an ocean view room that had no working a/c and barely a sliver of an ocean view. Complained and requested a refund. I was told yes and to come back the following morning. As it turns out the worker at the desk lied to me to get me to go away. The next morning I was offered a la cartes but no refund. A la cartes came with my booking anyway so that wasn’t really a gesture at all. I was moved to another room which was only slightly better. The food here truly is bad. The reviews do not lie. I was next door a month ago at Grand Memories and we ate really well. I’m confused how only a hop skip away the food is so awful. I asked for scrambled eggs at the buffet and they can’t even make those right. The guy seemed annoyed that I wouldn’t just eat a sunny side egg. He made me wait until he served others and then gave me tiny chunks of eggs white and yolks diced up. Can they not mix the eggs in a bowl first? It’s the little things that could be done to make the experience better but they don’t bother. There are no water bottles on the resort unless you purchase them from the on site store. The filtered water left in the rooms in reusable containers has a weird smell so I try to avoid it. When you can barely eat and have to buy your own water it leaves you wondering what you paid for. The rooms are dirty and have a musty smell. I brought my own cleaning supplies and was able to make it livable for the week. Staff hide away all the umbrellas by the pool so that you have to ask for one and have it brought out. It’s clearly a tactic to receive tips. The lobby bar is severely understaffed. You end up waiting so long and rude tourists will cut in line because the bar is round in shape and so you can just walk up and stand anywhere. Throughout the week the batteries in both my electronic room lock and safe oddly died. Seems fishy to me. I unknowingly had no working lock on my door for 24 hours. I was very upset once I realized as I am travelling alone with just my young child. Someone could have easily walked in and grabbed everything in my safe. Luckily all things appear accounted for. The hotel is overpriced and should be rated as a 1-2 star and priced accordingly. The beach is beautiful so if you love the ocean and want to lose a few lbs come to Laguna Azul where you can relax but don’t expect to eat. My son who is with me keeps saying he can’t wait to go home. On top of everything I have been up all night feeling unwell. Not surprised since the food sits out for hours at room temperature here but we have to eat something so we consume it any way. There are a few really great staff on site but unfortunately they do not make up for the hotels deficiencies and the other grumpy workers. We will not be back.

TripAdvisor users rated this property 4 out of 5

A great resort if you don't expect perfection

FarAway768407 on May 08, 2024

I have been told this is a very good resort by Cuban standards. But I already read not to expect the same quality as in North America for the same star rating. That turned out to be true. While we were quite happy overall, there were some issues. Things were wearing out, sometimes milk was not available for coffee, and the food was almost the same every day (except for a la carte). Our first room had a musty or chemical smell so we changed rooms. Service and friendliness was very good. WiFi worked well in our room and in the buffet restaurant. Our sink stopper (built in) got stuck so our sink wouldn't drain, but it was fixed, but not until we reported the problem twice. But the grounds are gorgeous and well laid out, and the nightly live entertainment was good, and different every night. So as long as you don't expect perfection and are willing to "go with the flow" you should have a good experience.

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