Contact us

We're here to help. Get in touch by selecting from the options below or learn more about how to manage your booking with our easy to use self-serve tools.

To cancel or modify a reservation booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, please contact them directly.

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The all-new WestJet Rewards

Discover how we’re making WestJet Rewards more rewarding.

Chat with a live agent

Our live chat agents can only help with some requests. Please review the list of tasks that are currently available before you start a chat.


Our live chat agents are here seven days a week to help with general inquiries.

Hours of operation:

  • English: 6 a.m. MT – 8 p.m. MT
  • French: 6 a.m. MT – 6 p.m MT
  • Japanese, Korean and Portuguese: 6 a.m. MT – 10 p.m. MT

Before you start the chat:

  • If you choose to close the chat panel or your browser, you will have to start over to establish your place at the back of the queue.

Your chat will be recorded for business analysis and quality assurance. WestJet treats your information in accordance with our privacy policy.

Still have an unanswered question?

We're here to help. Please have the following information ready when you call us:

  • Your reservation code
  • Your WestJet Rewards ID (if you have one)
  • The full name of the guest(s) travelling
  1. Contact us

    New or existing bookings and general inquiries:

    Toll-free from North America 

    1-888-937-8538

    Hours of operation:
    Available 24 hours a day, seven days a week

    Please be advised: when making new bookings by phone, some fare bundles will be subject to a service fee. 

  2. WestJet Vacations bookings

    Calling from Canada or the U.S. 

    1-877-737-7001

    Calling from another country

    +1-403-444-2586

    (additional charges and restrictions may apply) 

    Hours of operation:

    6 a.m. to 10 p.m. MT, seven days a week

  1. Accessibility support

    TTY: If you have a teletypewriter (TTY), you can contact us with a few simple steps:

    1. Dial 711.
    2. After the operator gives you the go ahead, type in 1-888-937-8538 and then type GA.
    3. The operator will dial the number for you and will let you know as soon as someone answers the call.
    4. You will then proceed to use teletype to communicate with the operator, and the operator will act as a translator to WestJet.

    Guests with disabilities experiencing difficulties accessing WestJet.com:

  1. Social media

    No matter where your travels take you, our Social Care Team is here to support you. 

    Reach out to us on InstagramFacebookX (formerly Twitter)LinkedIn or TikTok. Our business hours are 0700 – 1900 MT on weekdays and 0930 to 1800 MT on weekends and Canadian statutory holidays.  

    We're happy to answer questions, provide information about our products and services, and connect you with the appropriate team when additional assistance is needed. To help protect your privacy, please send flight-related and personal information via direct or private message only. 

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