Contact us by phone
We’re here to help
New or existing bookings and general inquiries
Toll free from Canada
1-888-937-8538
Hours of operation:
24 hours/day, 7 days/week
WestJet Vacations bookings
Toll free from Canada
1-877-737-7001
Hours of operation:
6 a.m. to 10 p.m. MT 7 days/week
Missing or damaged bags
Toll free from Canada
1-866-666-6224
Additional contact information
1-888-937-8538
1-877-737-7001
6 a.m. to 10 p.m. MT 7 days/week
Damaged baggage, missing baggage or missing contents
- Toll-free from Canada: 1-866-666-6224
- Outside of Canada: +1-403-444-2581 (Additional charges and restrictions may apply.)
Lost and found
To report an item left on board, or to update an existing report, please click the links below.
Hours of operation vary by airport.
WestJet Campus
22 Aerial Place N.E.
Calgary, Alberta,
Canada
T2E 3J1
WestJet Hangar
21 Aerial Place N.E.
Calgary, Alberta,
Canada
T2E 8X7
1-403-444-2435
1-866-952-2746 (1-866-WJ-CARGO)
Groups/meetings/conventions
- Request a quote for flight-only group bookings.
- Request a discount code for convention travel
Platinum and Gold tier members: please sign into your account from the WestJet app to access your respective dedicated number.
Phone: 403-539-7099
Fax: 403-648-8715
Open Monday - Friday: 10 a.m. to 5 p.m. MT
Mailing address: 22 Aerial Place N.E.
Calgary, Alberta, Canada
T2E 3J1
You’ll find help with gift cards here. We cannot provide help for gift cards at the WestJet store.
Calling from a country not listed, or if a specific number is not working due to calling restrictions: +1-403-444-2446.
Long distance charges will apply. Restrictions may be due to local carrier, mobile carrier, or calling limitations at hotel/accommodations.
When dialing international toll-free numbers, please be advised that additional charges may apply from hotels or payphones and certain restrictions may also apply from mobile phones and telecom providers. Please use the local international dialing prefix where applicable.
- South Africa: 800-5381-5696
Additional phone numbers
- WestJet flights: 1-888-937-8538
- WestJet Vacations: 1-877-737-7001
- China: 800-5381-5696
- Hong Kong: 800-5381-5696
- Japan: 800-5381-5696
- Korea (Democratic People's Republic of): 800-5381-5696
- Korea (Republic of): 800-5381-5696
- Macao: 800-5381-5696
- Malaysia: 800-5381-5696
- Philippines: 800-5381-5696
- Singapore: 800-5381-5696
- Taiwan: 800-5381-5696
- Thailand: 800-5381-5696
Additional phone numbers
- WestJet flights: 1-888-937-8538
- WestJet Vacations: 1-877-737-7001
- Australia: 0011-800-5381-5696
- New Zealand: 00-800-5381-5696
Additional phone numbers
- WestJet flights: 1-888-937-8538
- WestJet Vacations: 1-877-737-7001
- Austria: 800-5381-5696
- Belgium: 800-5381-5696
- Denmark: 00-800-5381-5696
- Finland: 800-5381-5696
- France: 00-800-5381-5696
- Germany: 00-800-5381-5696
- Hungary: 00-800-5381-5696
- Iceland: 00-800-5381-5696
- Ireland: 1-800-937-323
- Italy: 00-800-5381-5696
- Luxembourg: 800-5381-5696
- Netherlands: 00-800-5381-5696
- Norway: 800-5381-5696
- Portugal: 800-5381-5696
- Spain: 00-800-5381-5696
- Sweden: 800-5381-5696
- Switzerland: 800-5381-5696
- United Kingdom of Great Britain and Northern Ireland: 0-800-279-7072
Additional phone numbers
WestJet flights: 1-888-937-8538
WestJet Vacations: 1-877-737-7001
- Israel: 800-5381-5696
Additional phone numbers
- WestJet flights: 1-888-937-8538
- WestJet Vacations: 1-877-737-7001
- Antigua and Barbuda: 1-888-937-8538
- Bahamas: 1-866-884-9188
- Barbados: 1-800-204-5647
- Bermuda: 1-800-204-0020
- Canada: 1-888-937-8538
- Costa Rica: 800-5381-5696
- Dominican Republic: 1-800-148-5344
- Grand Cayman: 1-800-204-0081
- Jamaica: 1-800-288-1029
- Mexico: 001-855-269-2979
- Puerto Rico: 1-866-886-2388
- Saint Lucia: 1-800 204-0409
- Trinidad and Tobago: 0018662086924
- Turks and Caicos: 1-866-887-1588
- United States of America: 1-888-937-8538
Additional phone numbers
- WestJet flights: 1-888-937-8538
- WestJet Vacations: 1-877-737-7001
- Argentina: 800-5381-5696
- Colombia: 800-5381-5696
Additional phone numbers
WestJet flights: 1-888-937-8538
WestJet Vacations: 1-877-737-7001
Toll-free: 1-888-247-6453
Toll-free: 1-800-681-2917
Toll-free: 1-866-896-8171
Travel support team – Air
Monday – Friday, 6 a.m. – 7 p.m. MT
Travel support team – Vacations
Monday – Friday, 6 a.m. – 10 p.m. MT
Saturday – Sunday, 6 a.m. – 6 p.m. MT
Phone: 1-877-664-3205
After hour calls will be directed to WestJet Contact Centre
Travel Agency Accounting
Email: taaccounting@westjetvacations.com
Toll-free: 1-855-757-0373
Ottawa, Ontario
K1A 0N9
Toll free: 1-888-222-2592
Website: www.otc-cta.gc.ca/eng/fly-smart
1200 New Jersey Avenue, SE
Washington, DC 20590
Inside the continental U.S.: 1-855-368-4200
Outside the continental U.S.: 1-202-366-2220
Website: www.transportation.gov/airconsumer
Consumers can obtain a copy of this Part 382, the regulations regarding nondiscrimination on the basis of disability in air travel, in an accessible format from the Department of Transportation by any of the following means:
- For calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY),
- By telephone to the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY),
- By mail to the Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, and
- On the Aviation Consumer Protection Division’s Web site (www.transportation.gov/airconsumer).