Overview
Located on the Bay of Santa Cruz, the Castillo Huatulco Hotel & Beach offers spacious accommodations decorated in traditional Mexican style. The resorts close proximity to the marina, downtown and craft market make it an ideal location for all travelers.
Check in
4 p.m.
Check out
1 p.m.
Rooms
113
Inclusions
- Round-trip airport transfers
- Wi-Fi
- Shuttle service to the Beach Club is provided every 30 minutes from 9am-6pm daily. The beach club includes Domestic Drinks, Lunch (11am- 4pm), wi-fi, childrens playgound and volleyball.
- All taxes
Rooms
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathroom with shower only
- Climate control
- Connecting rooms available (subject to availability)
- Smoke-free
- French balcony
- A/C
- Crib (on request)
- Hair dryer
- Housekeeping
- Phone
- Room service ($)
- Safe
- TV
Amenities
Pool deck
reception
Beach
Pool
Wedding
Beach
Pool view
Restaurant and pool
Restaurant seating
Location
Reviews
TripAdvisor Traveler Rating
Not very good.
Melissa J (Jamaica) on Feb 21, 2026
Disappointing. While the staff was kind and tried to do their jobs, it was almost impossible for them to get to the amount of people that are at this hotel. They are way over booked, and don’t have enough staff to help the amount of guests. We have waited almost an hour to get into breakfast and once inside, weren’t able to get cream with our coffee, or cutlery. Food trays empty, a hassle to get anything. We have, by day 4, resorted to eating elsewhere. The rooms are not sound proof and hotel is on a busy street. There has been a huge celebration only a couple blocks away. There are thousands of people in the street. Camping set up nearby, and they have oversold the hotel to local tourists. I spoke with the manager today, who refused to give me her name. She assured me they didn’t know this was happening outside, and they didn’t oversell the hotel. Only three adults and two children per room. Rooms are tiny so I don’t know how they are jamming that many in every room, but ok. We haven’t been given face towels at all or clean towels daily. There are not enough lounge chairs for the guests, and we feel very unwelcome and uncomfortable at the beach club and the pool in the hotel. Again, resorted going elsewhere. The rooms are run down. Normally this wouldn’t bother me, and I would leave it out of the review if they were a good hotel, but seeing as they haven’t even tried to treat us well, let’s include this. The curtains are shredded. Furniture beat up. Beds are old and uncomfortable. I did bring my own blanket on others reviews and so glad I did. We love Hualtuco, and we will be back. But not to this hotel. Not if you paid us to stay here. Do yourself a favour and stay at Villa Blanca. Or one of the many many other hotels in the area.
Grwat experience very authentic
paulsB64IY (Kelowna, Canada) on Mar 25, 2025
Excellent location right in Santa Cruz. Huatulco is very safe. Hotel has separate beach club. Smaller boutique type hotel close to everything. Food was fine no a la cartes just buffet but they create lots of variety. Not your typical all inclusive . Sort of like a boutique hotel with free drinks and food. If you think of it like that . We like it . Not a five star hotel but didn’t claim to be either. Like a 3 star at home. It was clean, the staff were attentive and very helpful
Ready to find your next getaway?
Select your dates to check availability and book your vacation package now. Looking for more accommodation options? Use the Vacation finder tab to explore more destinations and vacation experiences.
