TripAdvisor Traveler Rating

We are very satisfied of our choice of hotel, everything was perfect except maybe the beaches, there was a lot of seaweed, not a big deal for us tho

I had a lovely time at this hotel during my first trip to Mexico. Firstly, we were offered a free room upgrade which meant we shared a huge room that was more than big enough for the 2 of us! We went down to the pool around 10am every morning, plenty of sun beds around all pools. The activities at the main pool were super fun, Edy who led the majority of the activities we took part in was amazing and so welcoming. He checked up on us a few times during the trip and definitely made our experience more enjoyable and fun filled! I'd love to return at some point and would recommend this hotel & the services to everyone.

Was very fortunate to have stumbled across this 4.5 star all inclusive resort. The resort is pleasant well serviced location. Our room was a wonderful upgrade. We were celebrating our 35 anniversary and my 65 birthday. Staff was friendly and attentive.( we were pleasantly surprised with a cake and bottle of champagne) Would reccomend the Italian and Japanese restaurants(for wonderful predinner cocktail see Gerschon) for sure. The rest are quite good as well. In the Hadar buffet Ismael the waiter gave amazing service. Around the pool use a towel to save a spot. Pool drink service was always on time. Had a relaxing wonderful time turn down ser was exceptional from Rosaio Coresia. If you get a chance take in this gem.

Our first time in Mexico. Elvis was our poolside waiter and did a fantastic job. Always made sure we had what we wanted/needed and remembered my birthdate when we mentioned it earlier in the week. Vodka diets and mini beer shots were top tier ;) Oscar had also helped us at the pool and he was great and friendly as well. Buffet was delicious and there were multiple dinner restaurants available to make reservations at. Beach was pretty full of seaweed but the crews were working tirelessly every day to keep it as clean as possible. Rooms nice and clean and stayed cool for the most part.

My husband and I stayed at the reserve all adults in April and had an amazing time. Our concierge Julie was extremely friendly and helpful. She made sure we had all of our dinner reservations at the times and days we wanted. She made it a point to reach out daily via whats app and would always make sure we were doing great. The pool staff at the reserve is also great and friendly wish I remembered all of their names, but I do remember Orlando was awesome. Food is very good and shows at night are fun! Planning my next trip!